Experienced Customer Service Representative – Airline Industry Expertise with Blithequark

Introduction to Blithequark

At blithequark, we are on a mission to revolutionize the airline industry by providing exceptional customer service experiences. As a leading airline, we are committed to making a difference in the lives of our customers and employees. Our goal is to become the best airline in the history of aviation, and we are growing rapidly to achieve this vision. With a strong focus on diversity, equity, and inclusion, we believe that everyone deserves an equal opportunity to succeed. If you are passionate about delivering outstanding customer service and want to be part of a dynamic team, we encourage you to join us on this exciting journey.

About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at blithequark. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their queries, and resolving their issues in a timely and professional manner. This is an exciting opportunity to work with a leading airline and be part of a team that is shaping the future of the industry.

Key Responsibilities

• Provide exceptional customer service to blithequark customers, responding to their queries and resolving their issues in a timely and professional manner
• Collaborate with colleagues, data scientists, and ML engineers to drive data-driven insights and innovation
• Design and enable key subsystems of the Data Platform, optimize operational key metrics, and establish processes and best practices
• Work with innovative cloud technologies from AWS and other ecosystems, including but not limited to Airflow, OpenTelemetry, OpenLineage, Marquez, Great Expectations, and others
• Participate and lead in the design and development of creative batch and streaming data applications using AWS technologies
• Support large-scale data pipelines in a distributed and scalable environment, and optimize production AWS environment for data infrastructure and frameworks
• Set up containers and Serverless platform with cloud infrastructure
• Provide technical guidance and direction to the team, and guide them in resolving questions/issues

Essential Qualifications

To be successful in this role, you will need to have the following essential qualifications:

• Bachelor's degree and 8+ years of professional experience
• 4+ years of professional experience managing infrastructure and data pipelines using Cloud Solution, Terraform, PySpark, Airflow, or similar technologies
• 2+ years of experience leading a team that designs, develops, or supports solutions on AWS
• Working knowledge of common AWS technologies - EC2, S3, IAM, Lambda, Glue, SNS, others
• General familiarity with other AWS technologies
• Working knowledge of CI/CD tools, SQL, Python, Spark, Version control system, JIRA
• Hands-on experience with any object-oriented programming language
• Must be legally authorized to work in the US for any employer without sponsorship

Preferred Qualifications

While not essential, the following preferred qualifications will give you a competitive edge:

• AWS Certification - Solutions Architect, DevOps Engineer, or similar
• Experience with Data Quality tools - Great Expectations, Deequ, or similar
• Excellent knowledge and experience with Linux operating system or Windows

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs, including:

• Professional development opportunities to enhance your skills and knowledge
• Leadership development programs to help you advance in your career
• Access to industry-leading technologies and tools
• Opportunities to work on exciting projects and collaborate with cross-functional teams

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. We believe in fostering a culture of diversity, equity, and inclusion, where everyone feels valued and respected. Our company culture is built on the following principles:

• Respect and empathy for our customers and colleagues
• A commitment to excellence and continuous improvement
• A culture of innovation and experimentation
• A focus on teamwork and collaboration

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• A salary range of $25/hour
• Comprehensive health and wellness benefits, including medical, dental, and vision insurance
• Retirement plans, including 401(k) matching contributions
• Travel benefits and discounts for employees and qualified relatives
• Flexible work arrangements, including remote work options
• Employee recognition and reward programs

Conclusion

If you are passionate about delivering exceptional customer service and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity at blithequark. With our commitment to diversity, equity, and inclusion, and our focus on employee growth and development, we believe that we offer a unique and rewarding work environment. Don't miss out on this chance to join our team and be part of shaping the future of the airline industry.