Experienced Digital Product Manager – Conversational AI and Live Chat Support Expert for blithequark

Introduction to blithequark

At blithequark, we are pioneering the future of customer experience through the innovative use of artificial intelligence and machine learning. Our Talk Abilities group is at the forefront of this revolution, leveraging cutting-edge technology to deliver hyper-customized experiences to our valued customers. As a leader in the industry, blithequark is committed to fostering a culture of innovation, inclusivity, and excellence. We are now seeking a highly skilled and motivated Partner Item Director to join our Automation Development team, focusing on the development and implementation of advanced live chat automation capabilities.

Job Overview

The successful candidate will play a vital role in shaping our conversational AI client servicing products, working closely with cross-functional teams, including product, data scientists, engineers, and business stakeholders. This is an exceptional opportunity to utilize your expertise in product management, technical understanding, and industry knowledge to drive the growth and success of blithequark's live chat support services.

Key Responsibilities

• Lead the acquisition and integration of continuous product discovery efforts, defining product requirements that provide opportunities to enhance the customer experience
• Leverage customer data, conversational analytics, industry insights, and technical expertise to analyze the performance of existing solutions and develop future capabilities
• Collaborate with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term improvements with long-term investments
• Work with the core product team to define customer stories, guide product definition, and build comprehensive acceptance criteria, identifying and addressing any need for additional research to define future feature design
• Lead customer testing and post-launch sustainment analysis of automation, identifying ways to improve the experience
• Analyze performance metrics that demonstrate the health of the product and develop clear, data-informed product recommendations accordingly
• Maintain and refine the product portfolio, mapping customer stories to the needs of the end-user, while prioritizing for business value
• Support the definition and creation of the product strategy, roadmap, release plan, and overall customer experience

Essential Qualifications

To be considered for this exciting opportunity, you will need to possess a Bachelor's degree in Business, Computer Science, Engineering, or a related field. Additionally, you should have a strong interest in understanding how things work and the ability to utilize that knowledge to create connections and identify opportunities with an entrepreneurial mindset and bias towards action.

Preferred Qualifications

• Passion for exceptional products and services, with the ability to empathize with customers and articulate product functionality
• Proven self-starter with the capacity to manage multiple priorities and tasks
• Excellent written and verbal communication skills, as demonstrated by your ability to convey new and complex details with brevity and clarity
• Forward-looking "growth mindset" with a focus on technology trends and emerging industry/space best practices

Skills and Competencies

To succeed in this role, you will need to possess a unique blend of technical, business, and interpersonal skills, including:

• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop informed product recommendations
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Strong business acumen, with a deep understanding of the industry and market trends
• Ability to think creatively and develop innovative solutions to complex problems

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As a Partner Item Director, you will have access to a range of career advancement opportunities, including training and development programs, mentorship, and coaching. You will also be part of a dynamic and innovative team, with the opportunity to work on cutting-edge projects and technologies.

Work Environment and Company Culture

blithequark is a dynamic and inclusive workplace, with a strong focus on employee well-being and satisfaction. We offer a range of benefits and programs to support our employees, including flexible work arrangements, comprehensive health and wellness programs, and opportunities for professional development and growth. Our company culture is built on a foundation of respect, empathy, and open communication, with a strong emphasis on collaboration, innovation, and excellence.

Compensation, Perks, and Benefits

As a Partner Item Director at blithequark, you can expect a competitive salary range of $20-30 per hour, depending on your experience and qualifications. You will also be eligible for a range of benefits, including serious base compensation, extra motivations, 6% organization match on retirement savings plan, free financial coaching and financial wellness support, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible work arrangements and schedules with hybrid and virtual options, and 20+ weeks paid parental leave for all parents, regardless of gender, presented for pregnancy, adoption, or surrogacy.

Conclusion

If you are a motivated and experienced product management professional, with a passion for conversational AI and live chat support, we encourage you to apply for this exciting opportunity at blithequark. As a Partner Item Director, you will play a vital role in shaping the future of our customer experience, working with a talented team of professionals who share your passion for innovation and excellence. Don't miss this chance to join a dynamic and inclusive workplace, with a strong focus on employee growth and development. Apply now to take the first step towards an exciting and rewarding career at blithequark!