**Job Title:** Experienced Customer Support Technician I – US Remote – Join blithequark's Mission to Solve for Safer
About blithequark
At blithequark, we're driven by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control, and the ability to unite voice, video, and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.About the Role
We're seeking an experienced Customer Support Technician I to join our Technical Services Department, focusing on delivering post-sales support and solutions to Flex customers. As a key member of our team, you'll be responsible for maintaining and improving positive long-term partnerships between blithequark and our customers. If you're passionate about providing exceptional customer support and have a knack for problem-solving, we'd love to hear from you.Key Responsibilities:
- Receive and respond to requests for computer technical assistance and problem resolution from customers or company employees.
- Perform technical problem diagnostics and maintenance for Flex software products to ensure efficient operation in the application environment.
- Conduct required testing of modified programs to ensure that changes operate correctly and that have no adverse impact on programs or systems operations.
- Direct activities to contribute to the overall performance of the Technical Services Department operations.
- May work on Project Teams for new or enhanced products to ensure supportability of product upon project completion.
- Place appropriate priority on problems reported by customers or internal personnel.
- Proactively seek to identify ways to improve assigned team, the Technical Services department, and the company.
- Perform other duties and tasks as given by Tiered Managers, Senior Manager, or Director.
Essential Qualifications:
To be successful in this role, you'll need:
- A High School Diploma or equivalent.
- At least 2+ years of customer service/support experience.
- The ability to obtain background clearance as required by government customers.
- Legal authorization to work in the U.S. indefinitely.
Preferred Qualifications:
We're looking for candidates with:
- Experience working with Flex software products or similar technologies.
- Knowledge of Windows, Linux, and Unix environments.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Skills and Competencies:
To succeed in this role, you'll need:
- Strong technical problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks effectively and manage multiple projects.
Career Growth Opportunities and Learning Benefits:
We're committed to helping our employees grow and develop their careers. As a Customer Support Technician I, you'll have opportunities to:
- Develop your technical skills and knowledge of Flex software products.
- Work on project teams to develop new or enhanced products.
- Participate in training and development programs to improve your skills and knowledge.
- Take on additional responsibilities and leadership roles within the Technical Services Department.
Work Environment and Company Culture:
We're proud of our people-first and community-focused culture, empowering every blithequark employee to be their most authentic self and do their best work to deliver on the promise of a safer world. Our remote work environment allows for flexibility and work-life balance, while our team-based approach fosters collaboration and innovation.
Compensation, Perks, and Benefits:
We offer a competitive compensation package, including:
- Incentive Bonus Plans.
- Medical, Dental, Vision benefits.
- 401K with Company Match.
- 10 Paid Holidays.
- Generous Paid Time Off Packages.
- Employee Stock Purchase Plan.
- Paid Parental & Family Leave.
- And more!
How to Apply:
If you're passionate about providing exceptional customer support and have a knack for problem-solving, we'd love to hear from you. Please submit your application through our website, including your resume and a cover letter explaining why you're the perfect fit for this role.
EEO Statement:
blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic.
Accommodation Requests:
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [insert email address].
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