**Experienced Customer Service Representative – Empowering Veterinary Practice Partners through Exceptional Support**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of animal lovers and veterinary professionals? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our growing team of customer service professionals at blithequark, a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. **About blithequark** At blithequark, we're revolutionizing the world of veterinary medicine by bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. With a passion for the well-being of animals and those who care for them, we're committed to advancing the field of veterinary medicine and making a positive impact on the lives of our customers and their furry friends. **Join Our Team** We're seeking an experienced Customer Service Representative to join our growing team, working remotely from the comfort of your own home. As a key member of our customer service team, you'll be responsible for providing prompt and considerate service to all customers, ensuring that all requests and data entry are accurate and completed on time, and maintaining performance levels to specified goals. **Responsibilities** As a Customer Service Representative at blithequark, you'll have the opportunity to make a real difference in the lives of our customers and their animals. Your key responsibilities will include: * Providing prompt and considerate service to all customers, responding to their inquiries and resolving their issues in a timely and professional manner * Ensuring that all requests and data entry are accurate and completed on time, maintaining high levels of productivity and efficiency * Maintaining performance levels to specified goals, meeting or exceeding targets for customer satisfaction, first call resolution, and other key performance indicators * Collaborating with internal stakeholders to resolve complex customer issues and provide exceptional support * Staying up-to-date with product knowledge and industry trends to provide informed and accurate responses to customer inquiries **Requirements** To be successful in this role, you'll need: * A high school diploma or equivalent * 1 year of customer service or call center experience (preferably in a similar industry) * Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously * Proficiency with computer systems, including CRM software and other customer service tools * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders * A positive attitude, with a passion for delivering exceptional customer experiences **Skills and Competencies** To succeed in this role, you'll need to possess: * Knowledge of customer relations theory and practices, with a focus on delivering exceptional customer experiences * Strong technical skills, including proficiency with computer systems and CRM software * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders * Strong problem-solving skills, with the ability to analyze complex customer issues and provide informed and accurate responses * A positive attitude, with a passion for delivering exceptional customer experiences and making a meaningful impact in the lives of our customers and their animals **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to a range of training and development opportunities, including: * Ongoing training and coaching to help you develop your skills and knowledge * Opportunities to take on new challenges and responsibilities, with the potential for career advancement * A supportive and collaborative work environment, with a focus on teamwork and collaboration * A comprehensive benefits package, including health, dental, and vision benefits, as well as paid time off and holidays **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home, with the ability to balance your work and personal life. Our company culture is built on a foundation of teamwork, collaboration, and mutual respect, with a focus on delivering exceptional customer experiences and making a meaningful impact in the lives of our customers and their animals. **Compensation and Benefits** As a Customer Service Representative at blithequark, you'll be rewarded with a competitive salary of $15/hour, as well as a range of benefits and perks, including: * 401(k) savings and company match * Paid time off and holidays * Maternity leave and parental leave * Military leave and other leaves of absence * Health, dental, and vision benefits * Health savings accounts and flexible spending accounts * Life and disability benefits * Identity theft protection * Pet insurance * Sales positions are eligible for a variable incentive * Certain positions may include eligibility for a short-term incentive plan **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of animal lovers and veterinary professionals, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Apply for this job