Experienced Customer Experience Manager for Remote Client Support and Store Operations at blithequark

Introduction to blithequark and the Industry

blithequark is a leading private industry player, renowned for its commitment to customer satisfaction and employee growth. As a key figure in the retail sector, blithequark continues to innovate and expand its operations, creating exciting opportunities for professionals looking to make a meaningful impact. The customer experience manager role is pivotal in driving client satisfaction, ensuring seamless store operations, and fostering a positive work environment. If you are passionate about delivering exceptional customer service, mentoring teams, and contributing to the success of a dynamic organization, this role at blithequark is tailored for you.

Job Overview

As a Customer Experience Manager at blithequark, you will be responsible for overseeing the execution of store standards across the entire store, focusing on client care, department readiness, and operational efficiency. Your expertise will be crucial in managing movements necessary for a safe opening and closing process, mentoring partners, addressing customer service escalations, and performing Director On-the-Job (MOD) duties. You will convey needs, ensure daily tasks are completed, and that the store operates smoothly. On occasions when you are the only Chief available, you will be expected to make business and partner decisions in consultation with appropriate resources and within standard operating procedures (SOPs).

Key Responsibilities

• Client Assistance and Partner Engagement: Drive customer service and partner engagement; mentor partners on appropriate customer care procedures to ensure the team delivers the highest level of customer service.
• Conflict Resolution: Resolve customer escalations within the store and through Client Care, ensuring timely and satisfactory solutions.
• Operational Readiness: Ensure Department Managers and Floor Sales Partners are prepared for high-volume sales periods, monitoring client flow through checkouts to guarantee quick, friendly assistance.
• Performance Management: Provide real-time coaching based on observations and behavior, collaborating with Associate Senior Managers (ASMs) on formal performance discussions and discipline.
• Talent Development: Recognize partners for demonstrating expectations and use recognition tools to highlight partners showing value-based behaviors and productivity, contributing to ASMs on partner performance and participating in talent planning for every hourly partner.
• Leadership and Communication: Lead store opening gatherings, convey messages, needs, and tasks to all partners, and perform opening, closing, and MOD duties as well as other whole-store center responsibilities.

Essential Qualifications

To excel in this role, you should possess a Bachelor's Degree and have a proven track record in customer service, preferably in a retail or home improvement industry setting. The ability to work a flexible schedule, including evenings, weekends, and holidays, is essential. You must be legally authorized to work in the US and capable of standing, walking, or lifting/moderate weight (8-20 pounds) as required by the role.

Preferred Qualifications

• Whole Store Management Experience: Previous experience in managing entire store operations, including client care, department readiness, and operational efficiency, is highly desirable.
• Large Box Retail Insight: Knowledge of large box retail operations and challenges can provide a competitive edge in this role.
• Home Improvement Industry Experience: Familiarity with the home improvement industry, its trends, and customer expectations can be beneficial in delivering tailored customer experiences.

Skills and Competencies

Success in this position requires a unique blend of skills, including but not limited to:

• Exceptional Customer Service Skills: The ability to deliver and inspire others to deliver high-quality customer service.
• Leadership and Mentoring: Proven ability to lead, mentor, and develop team members to achieve operational excellence and customer satisfaction goals.
• Operational Efficiency: Knowledge of retail operations and the ability to streamline processes for maximum efficiency.
• Communication and Interpersonal Skills: Excellent communication and interpersonal skills to effectively interact with customers, partners, and senior management.
• Problem-Solving and Adaptability: Strong problem-solving skills and the ability to adapt to changing situations and priorities.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Experience Manager, you will have access to comprehensive training programs, mentorship opportunities, and a clear path for career advancement. Our dynamic and supportive work environment encourages continuous learning, innovation, and excellence, providing you with the tools and resources necessary to achieve your professional goals.

Work Environment and Company Culture

blithequark prides itself on its inclusive and diverse company culture, fostering an environment where every employee feels valued, respected, and empowered to contribute. Our work environment is designed to promote collaboration, creativity, and productivity, with a strong emphasis on work-life balance. As part of our team, you will experience a culture that is passionate about customer satisfaction, employee development, and community engagement.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range of $20 - $30 per hour, depending on experience. Additionally, you will be eligible for a range of benefits, including health insurance, retirement plans, and paid time off. Our perks include opportunities for professional growth, recognition programs, and a dynamic work environment that supports your well-being and success.

Conclusion

If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we invite you to join blithequark as a Customer Experience Manager. This position offers the opportunity to make a significant impact on customer satisfaction and store operations, while advancing your career in a supportive and dynamic environment. Apply now to take the first step towards an exciting and fulfilling career with blithequark.