Experienced Customer Service Representative - Remote Job Opportunity at blithequark

Introduction to blithequark

Are you ready to discover a world of possibilities, both at work and throughout your free time? Join the blithequark family, and you'll journey the world, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll address challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to complement both your personal and work life and hop on board!

Why You'll Love This Job

This role is a member of the Payments and Digital Strategy team at blithequark Credit Union. The position is responsible for daily functions related to check processing, item processing, direct bills, and fund transfers at blithequark Credit Union. You will be an integral part of a dynamic team, working together to provide exceptional customer service and support to our members.

Key Responsibilities

• Complete data entry and balancing functions
• Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing
• Work member cases/sports assigned
• Follow and maintain policies and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, report, and make necessary GL, account changes and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests
• Research and confirm incoming and outgoing fund transfer information
• Communicate with the vendor to process fund transfers
• Understand and be familiar with outgoing and incoming fund transfer laws
• Deposit check returns, research member bad checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
• Complete daily processing of workflows associated with late returns, supply of receipts, foreign collections, and legal fees

Essential Qualifications

To be successful in this role, you will need:

• High school diploma or GED
• Intermediate Excel and Word skills

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience

Skills and Competencies

To excel in this role, you will need:

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or training and hands-on use of the software
• Ability to work extended hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet deadlines under high-volume pressure
• Ability to cross-train and perform any role assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong organizational skills and attention to detail
• Ability to maintain excellent performance and attendance

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. You will have access to training and development programs, as well as opportunities to cross-train and take on new challenges. Our goal is to help you become the best version of yourself and achieve your career goals.

Work Environment and Company Culture

At blithequark, we value diversity and inclusion. We believe that our employees are our greatest asset, and we strive to create a work environment that is welcoming and inclusive to all. Our company culture is built on a foundation of respect, empathy, and open communication. We encourage our employees to be themselves and to bring their unique perspectives and ideas to the table.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, as well as a range of perks and benefits, including:

• Travel perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the start; we also offer digital doctor visits, flexible spending accounts, and more.
• Wellness programs: We want you to be the best version of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
• 401(k) program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) plan are available after one year.
• Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Conclusion

If you're looking for a new challenge and a chance to join a dynamic team, we encourage you to apply for this exciting opportunity at blithequark. As a customer service representative, you will be the face of our company, and we are looking for someone who is passionate about providing exceptional service and support to our members. Don't miss out on this chance to join our team and start your new journey today!