Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment at blithequark

Introduction to blithequark

At blithequark, we empower how people live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-makers who anticipate, lead, and believe that listening is where learning begins. Our team is built on a foundation of trust, community, and a passion for driving innovation and excellence in everything we do. If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, then blithequark is the place for you.

About the Role

As a Fiber Customer Support Analyst at blithequark, you will be the face of our brand, providing exceptional technical support and customer service to our valued customers. You will join a dynamic tech support team in a call center environment, where you will help our customers with their voice, data, and video services. Your expertise and passion for delivering outstanding customer experiences will make a real difference in the lives of our customers.

Key Responsibilities

• Answering incoming calls from customers with order inquiries and/or trouble reports, providing timely and effective solutions to their issues.
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network, ensuring that they can enjoy seamless connectivity and entertainment.
• Performing analysis and isolation of trouble conditions, creating and sorting trouble reports, and collaborating with internal teams to resolve complex issues.
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment, ensuring that they can get the most out of our services.
• Communicating clearly and professionally, delivering technical and industry information in a manner that is easy for customers to understand, and providing personalized support to meet their unique needs.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business, ensuring that our customers receive the support they need, whenever they need it.

What We're Looking For

We're looking for a dedicated and passionate customer service professional who is committed to delivering exceptional experiences for our customers. You should have amazing communication skills, a positive and professional attitude, and a passion for helping others. If you thrive in fast-paced environments and enjoy working in a team, then we want to hear from you.

Essential Qualifications

• Dedication to customer service excellence, with a strong focus on delivering outstanding experiences for our customers.
• Amazing communication skills, with the ability to communicate complex technical information in a clear and concise manner.
• A positive and professional attitude, with a passion for helping others and making a difference in their lives.
• Ability to work in a fast-paced environment, with a focus on delivering timely and effective solutions to customer issues.

Preferred Qualifications

• A related Associate Degree or 2+ years of relevant experience in customer service or technical support.
• Technical support call center experience, with a focus on delivering exceptional customer experiences in a dynamic environment.

Skills and Competencies

To be successful in this role, you should have a strong foundation in customer service, technical support, and communication. You should be able to work effectively in a team, think critically and creatively, and prioritize multiple tasks and responsibilities. You should also be passionate about delivering exceptional customer experiences and making a difference in the lives of our customers.

Key Skills

• Strong communication and interpersonal skills, with the ability to communicate complex technical information in a clear and concise manner.
• Ability to work effectively in a team, with a focus on collaboration and mutual support.
• Strong problem-solving and analytical skills, with the ability to think critically and creatively.
• Ability to prioritize multiple tasks and responsibilities, with a focus on delivering timely and effective solutions to customer issues.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and career development opportunities. We also offer a range of benefits, including health and wellness programs, 401(k) savings plans, stock incentive programs, paid time off, adoption assistance, and tuition assistance.

Learning and Development Opportunities

• On-the-job training and mentorship, with a focus on developing your skills and knowledge in customer service and technical support.
• Career development opportunities, with a focus on helping you achieve your career goals and aspirations.
• Access to a range of training and development programs, including online courses, workshops, and conferences.

Work Environment and Company Culture

At blithequark, we are proud of our diverse and inclusive culture, where everyone feels valued, connected, and empowered to contribute their best. We believe in fostering a sense of community and belonging, where our employees can thrive and grow in their careers. We offer a range of perks and benefits, including flexible working hours, remote work options, and a range of wellness programs.

Company Culture

• A diverse and inclusive culture, where everyone feels valued, connected, and empowered to contribute their best.
• A sense of community and belonging, where our employees can thrive and grow in their careers.
• A range of perks and benefits, including flexible working hours, remote work options, and wellness programs.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a range of perks and benefits to support your career and well-being. Our benefits include health and wellness programs, 401(k) savings plans, stock incentive programs, paid time off, adoption assistance, and tuition assistance. We also offer a range of recognition and reward programs, to recognize and reward your contributions to our team.

Compensation and Benefits

• A competitive compensation package, with a range of perks and benefits to support your career and well-being.
• Health and wellness programs, including medical, dental, and vision coverage.
• 401(k) savings plans, with a range of investment options and employer matching contributions.
• Stock incentive programs, with a range of options to purchase company stock at a discounted rate.
• Paid time off, including vacation days, sick leave, and holidays.
• Adoption assistance and tuition assistance, to support your family and career goals.

Conclusion

If you're looking for a career where you can make a real difference in the lives of our customers, then we want to hear from you. At blithequark, we are committed to delivering exceptional customer experiences, and we need talented and passionate individuals like you to join our team. Apply now to become a Fiber Customer Support Analyst at blithequark, and take the first step towards a rewarding and challenging career in customer service and technical support.