Experienced Medical Billing and Customer Service Representative - Email and Chat Support Specialist for Exceptional Patient Care

Welcome to blithequark

At blithequark, we are passionate about delivering exceptional patient care and outstanding customer service. As a leader in the healthcare industry, we are committed to providing innovative solutions and personalized support to our patients. We are currently seeking an experienced and energetic Medical Billing and Customer Service Representative to join our team as an Email and Chat Support Specialist. If you have a passion for helping others, excellent communication skills, and a strong attention to detail, we encourage you to apply for this exciting opportunity.

Job Overview

In this critical role, you will be responsible for responding to email and chat inquiries from patients regarding medical billing inquiries and concerns. You will provide exceptional customer service, resolve billing issues promptly and professionally, and educate patients on billing processes and insurance options. As a key member of our Patient Services team, you will play a vital role in ensuring that our patients receive the highest level of care and support.

Key Responsibilities

• Respond to patient emails regarding medical billing inquiries and concerns in a timely and professional manner
• Resolve billing issues promptly and efficiently, utilizing knowledge of medical billing processes and insurance regulations
• Provide accurate information on billing, insurance, and payment options to patients via email and live chat
• Engage with patients via live chat, addressing billing questions and concerns in a empathetic and personalized manner
• Troubleshoot billing issues and escalate complex concerns to senior team members as needed
• Accurately update patient records and billing information, documenting patient interactions and resolutions
• Provide exceptional customer service, addressing patient concerns and resolving issues promptly and professionally

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• 1+ year of customer service experience in medical billing or healthcare
• Knowledge of medical billing processes and insurance regulations
• Excellent communication, problem-solving, and conflict resolution skills
• High school diploma or equivalent required; associate's or bachelor's degree preferred

Preferred qualifications include:

• Certified Medical Reimbursement Specialist (CMRS) or Certified Billing Specialist (CBS) certification
• Experience with electronic health records (EHRs) and medical billing software
• Familiarity with HIPAA regulations

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent written and verbal communication skills
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Empathetic and patient-centered approach to customer service
• Strong attention to detail and accuracy
• Ability to work in a fast-paced environment and adapt to changing priorities

Career Growth and Development

At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Medical Billing and Customer Service Representative, you will have access to:

• Comprehensive training and onboarding program
• Ongoing coaching and feedback to support your professional development
• Opportunities for advancement and career progression within the company
• Professional development workshops and seminars

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a member of our team, you can expect:

• A collaborative and dynamic work environment
• A culture of empathy, respect, and inclusivity
• Flexible remote work environment and flexible scheduling
• Opportunities for socialization and team-building activities

Compensation and Benefits

We offer a competitive compensation package, including:

• Salary range: $35,000 - $50,000 per year, depending on experience
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) matching and paid time off
• Opportunities for professional growth and development

Technical Requirements

To perform this role, you will need to have:

• A reliable high-speed internet connection
• A quiet, dedicated workspace
• A computer and software meeting company standards

Performance Metrics

Your performance will be evaluated based on the following metrics:

• First Contact Resolution (FCR)
• Customer Satisfaction (CSAT)
• Email/Chat Response Time
• Quality Assurance scores

Diversity and Inclusion

blithequark is an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from individuals of all races, ethnicities, disabilities, veteran status, and backgrounds.

Conclusion

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Medical Billing and Customer Service Representative at blithequark, you will have the opportunity to make a positive impact on the lives of our patients and contribute to the success of our team. Apply now to join our dynamic and supportive team and take the first step towards a rewarding and challenging career in healthcare.