Experienced Full Stack Technology Technical Support Representative – Cloud-Based Customer Service and Support
About Teleperformance
Teleperformance is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of Working with Teleperformance
As a valued member of our team, you can expect a range of benefits that will enhance your career and personal life. These include:
- Â Paid Training to help you develop your skills and knowledge
- Competitive Wages that reflect your value to the company
- Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your well-being and financial security
- Â Paid Time Off to recharge and spend time with loved ones
- Employee wellness and engagement programs to support your physical and mental health
Teleperformance and You
At Teleperformance, we believe that our people are the key to our success. We're looking for fearless individuals who are inspired to deliver only the best in all that they do. As a Technical Support Representative, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.
We're committed to helping you grow and develop your skills, so you can reach your full potential. Our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company, demonstrating that the sky is the limit for our employees.
Responsibilities
As a Technical Support Representative, you will be responsible for providing front-line, first-level technical assistance to consumers, supporting client-specific high-speed internet services, and delivering an exceptional customer experience. Your key responsibilities will include:
- Providing technical assistance for consumers, including troubleshooting and issue resolution assistance with client service and/or devices specific issues
- Supporting customer needs related to client-specific high-speed internet services and/or devices, including troubleshooting, triage, and additional required resolution techniques
- Delivering in-scope support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration
- Demonstrating advanced product knowledge and the ability to solve customer issues
- Resolving customer issues on the first call as frequently as possible
- Opening and managing trouble ticket systems for user issues, data network, OS issues
- Being patient, courteous, and friendly with customers at all times
- Demonstrating a positive attitude
- Addressing and solving technical problems in a timely manner and completing all work assignments within expected time frames
- Adhering to all work schedule assignments
- Abiding by and supporting management directives and adhering to all Teleperformance policies
Qualifications
We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be considered for this role, you must:
- Be over 18 years of age
- Have a high school diploma or equivalent
- Be comfortable with desktop computer systems
- Have proven oral and written communication skills
- Familiarity with personal computers, operating systems, software, and computer terminology
- Demonstrated problem-solving skills
- Ability to work independently and multi-task
Work from Home Requirements
To work from home, you will need to meet the following requirements:
- Internet Connection Requirements:
- Minimum subscribed download rate equal to or exceeds 12.0 Mbps
- Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Proof of internet speed required
- Clean and quiet workspace
Be Part of Our TP Family
At Teleperformance, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're dedicated to providing a workplace that is conducive to happiness and a healthy work-life balance.
Career Growth Opportunities and Learning Benefits
We're committed to helping you grow and develop your skills, so you can reach your full potential. As a Technical Support Representative, you will have access to:
- Â Paid Training to help you develop your skills and knowledge
- Opportunities for career advancement and professional growth
- Access to learning and development programs to support your personal and professional growth
Work Environment and Company Culture
We're proud of our collaborative and engaging work environment, where you will have the opportunity to interact with people from all walks of life. Our company culture is built on the principles of inclusion, diversity, and respect, and we're committed to creating a workplace that is conducive to happiness and a healthy work-life balance.
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including:
- Competitive Wages
- Full Benefits, including Medical, Dental, Vision, 401k, and more
- Paid Time Off
- Employee wellness and engagement programs
Persuasive Conclusion
If you're a fearless individual who is inspired to deliver only the best in all that you do, we want to hear from you. As a Technical Support Representative, you will have the opportunity to work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. We're committed to helping you grow and develop your skills, so you can reach your full potential. Apply now to join our team and start your exciting career with Teleperformance!
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