Experienced Remote Call Center Scheduler – Patient Access and Scheduling Specialist for Healthcare Services

Introduction to Access Point and Lifepoint Health

Imagine being part of a dynamic team that makes a real difference in the lives of patients and communities across the United States. At Access Point, a division of Lifepoint Health, we are dedicated to improving patient access to care and enhancing outcomes for the populations we serve. Our mission is built on the principle of making communities healthier, and we believe that success is achieved through talented and passionate individuals like you. As a Remote Call Center Scheduler, you will play a vital role in our Centralized Scheduling Department, supporting the scheduling needs of an assigned healthcare specialty and ensuring that patients receive the care they need in a timely and efficient manner.

Job Overview

We are currently seeking an experienced and skilled Call Center Scheduler to join our fully remote team. As a Call Center Scheduler, you will be responsible for answering inbound patient scheduling calls, addressing concerns, and scheduling patients for procedures. This is a fantastic opportunity to work with a leading patient engagement company and make a meaningful impact on the lives of patients and their families. We offer multiple schedules available, including 32 or 40 hours per week, and you must be a resident of the United States to be eligible for this role.

Key Responsibilities

• Answer inbound patient scheduling calls based on department service level goals and address concerns in a satisfactory manner.
• Communicate with patients to schedule, re-schedule, and/or cancel their appointment requests accurately by following practice scheduling protocols and tools.
• Accurately collect and perform data entry of all required patient demographic and insurance information.
• Use professional communication etiquette and listening skills to assist patients with their scheduling needs.
• Build a safe and trustworthy environment with patients by utilizing both scripted and non-scripted communication methods.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Utilize and maneuver between several different software systems.
• Maintain accurate and up-to-date information in the documentation system.
• Assist with other projects as assigned by management.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma required; Associate's Degree or Bachelor's Degree preferred.
• One year of previous call center or customer service experience required.
• Basic healthcare knowledge preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Proficiency in using multiple software systems and technology.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous experience in a healthcare setting or medical office.
• Knowledge of medical terminology and healthcare procedures.
• Experience with electronic health records (EHRs) and practice management systems.
• Bilingual or multilingual skills.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Communication skills: Excellent verbal and written communication skills, with the ability to effectively communicate with patients, families, and healthcare professionals.
• Interpersonal skills: Ability to build strong relationships with patients, families, and healthcare professionals, and to work effectively in a team environment.
• Problem-solving skills: Strong problem-solving and analytical skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Technical skills: Proficiency in using multiple software systems and technology, including electronic health records (EHRs) and practice management systems.
• Adaptability: Ability to adapt to changing priorities and deadlines, and to work effectively in a fast-paced environment.

Career Growth Opportunities and Learning Benefits

At Access Point and Lifepoint Health, we are committed to providing our employees with opportunities for career growth and development. As a Call Center Scheduler, you will have access to:

• Comprehensive training and onboarding program.
• Ongoing professional development and education opportunities.
• Opportunities for advancement and career progression.
• A supportive and collaborative work environment.

Work Environment and Company Culture

At Access Point and Lifepoint Health, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a dynamic and distributed team, with opportunities to collaborate and connect with colleagues across the United States. Our company culture is built on the principles of:

• Respect: We respect and value the contributions of all employees, and strive to create an inclusive and welcoming work environment.
• Integrity: We operate with integrity and transparency, and are committed to doing what is right for our patients, employees, and communities.
• Compassion: We are passionate about making a difference in the lives of our patients and communities, and strive to provide compassionate and empathetic care.
• Excellence: We are committed to excellence in all that we do, and strive to continuously improve and innovate our services and processes.

Compensation, Perks, and Benefits

At Access Point and Lifepoint Health, we offer a comprehensive compensation and benefits package, including:

• Competitive salary and benefits.
• 401(k) retirement savings plan.
• Paid time off (PTO) and holidays.
• Medical, dental, and vision insurance.
• Tuition reimbursement and education assistance.
• Employee Assistance Program (EAP).

Conclusion

If you are a motivated and compassionate individual who is passionate about making a difference in the lives of patients and communities, we encourage you to apply for this exciting opportunity. As a Remote Call Center Scheduler, you will be part of a dynamic and supportive team, with opportunities for career growth and development. Don't miss out on this chance to join a leading patient engagement company and make a real impact on the lives of others. Apply today!