**Experienced Operations Assistant - Entertainment for a Dynamic Work-from-Home Role at Disney Cruise Line**
About Disney Cruise Line
Every day at Disney Cruise Line, we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew, and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you'll have the opportunity to work in a diverse and inclusive environment amidst a professional and supportive community. If you're ready to create unforgettable experiences and grow as a person and as a professional, apply today!Job Summary
We're seeking an experienced Operations Assistant - Entertainment to join our team in a work-from-home role. As a key member of our Entertainment department, you'll provide administrative support to the Cruise Director, their direct reports, and the Entertainment team. Your primary responsibilities will include reviewing guest satisfaction comment forms, capturing and distributing guest comments, supporting Entertainment department requests, and maintaining departmental files. If you're a highly organized and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.Responsibilities
As an Operations Assistant - Entertainment, you'll be responsible for the following key tasks:- Review guest satisfaction comment forms, capturing and distributing guest comments to appropriate managers, averaging 450-500 per cruise.
- Support Entertainment department in processing requests relating to crew schedules, contract changes, transfer requests, travel requests, etc.
- Partner with shore side in the preparation, distribution, processing, and collection of relevant crew documentation.
- Organize and schedule meetings for the Cruise Director and the Entertainment department; update and maintain calendars as directed.
- Prepare meeting paperwork and meeting minutes for the Cruise Director.
- Capture appropriate information and send daily reports, show reports, and voyage reports.
- Maintain appropriate departmental and/or Crew files.
- Work on any special projects as assigned by the Cruise Director.
- Assist Cruise Director and Entertainment managers with projects as requested.
- Custodian of department Location Operating Guide (LOG).
- Assist with sourcing and ordering of departmental supplies.
- Assist with distribution of department mail.
- Assist with VIP guests and creating 'magical moments/special requests' for Guests.
- Additional responsibilities would include but are not limited to business card verifications and assisting with capturing appropriate information to create voyage reports.
- Represent the department professionally by demonstrating Disney Cruise Line's core values, keys service excellence, and cultural pillars.
- Comply with all company set policies and procedures, along with all maritime and ship rules, regulations, and procedures.
Qualifications
To be successful in this role, you'll need to possess the following qualifications:Basic Qualifications
- Minimum of 2 years professional work experience in an admin role.
- Excellent communication skills (written and verbal) in English.
- Strong organizational skills.
- Ability to maintain confidential information.
- Proficiency in Microsoft Office including but not limited to Outlook, Excel, Word, PowerPoint, Teams, and Smart Sheets.
- Ability to work in a fast-paced multi-tasked environment, handling multiple projects simultaneously.
- Previous Disney experience and/or previous ship experience preferred.
- Be at least 21 years of age.
- Be able to speak, read, and write fluent English.
- Be able to work a seven-day, 70-84 hour week with limited time off.
- Be able to adhere to Disney Cruise Line appearance guidelines.
- Enjoy working in a high-volume, fast-paced, guest-service oriented environment.
- Be flexible with your work schedule, job duties, and work locations.
- Appreciate diversity among guests and crew.
Additional Requirements
- Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel.
- Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion.
- Be willing to follow and perform safety role, emergency duties, and/or associated responsibilities as specified in the ship Assembly Plan.
- Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control.
- Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices.
- Be willing to share a cabin with other crew members and appreciative of working and living in a multi-cultural environment.
- Be comfortable living in a confined space with strict rules and regulations.
- Adhere to a structured lifestyle, personally and professionally.
What We Offer
As a member of our team, you'll enjoy a range of benefits, including:- A competitive salary.
- A dynamic and inclusive work environment.
- Opportunities for career growth and development.
- A comprehensive benefits package.
- A chance to work with a world-renowned brand.
- The opportunity to create unforgettable experiences for our guests.