Remote Member Services Liaison – Disney Vacation Club Guest Experience Specialist (Full‑Time, Anaheim‑Based, Flexible Schedule)
About Disney Vacation Club and Our Magical Mission
At Disney Vacation Club® (DVC), we create lifelong memories for families and guests who choose to experience the wonder of Disney resorts, parks, and exclusive member‑only experiences. Our brand‑defining promise is to deliver “magical moments” that exceed expectations, every single time. As a globally recognized leader in hospitality and entertainment, we blend legendary Disney storytelling with world‑class service, innovative technology, and a deep commitment to inclusivity. When you join the DVC family, you become a steward of that magic—empowering members to unlock unforgettable vacations while embodying the Disney values of hospitality, imagination, and integrity.
Why This Role Is a Game‑Changer for Your Career
Our Member Services Liaison position is more than a job; it’s a gateway to a vibrant career path in hospitality, guest experience, and brand advocacy. You’ll be the friendly, knowledgeable face of DVC in our exclusive member lounges, guiding guests through everything from dining reservations to My Disney Experience planning. This role offers full training, a supportive remote work setting, and a clear trajectory toward leadership positions such as Guest Services Manager, Operations Supervisor, or even regional club ambassador. If you have a passion for people, an eye for detail, and a love for Disney magic, you’ll thrive in this environment.
Position Overview
As a Remote Member Services Liaison, you will operate from a home‑based setting while supporting our Anaheim‑located member lounges and events. You’ll deliver concierge‑level assistance, manage food‑and‑beverage service, and ensure every interaction reflects Disney’s world‑renowned service standards. The role demands flexibility, physical stamina, and an unwavering commitment to safety and cleanliness. You’ll collaborate closely with Operations Leadership, Sales, Parks, and Resort partners to orchestrate seamless experiences for DVC members and their guests.
Key Responsibilities
- Member Interaction: Greet members and guests with warmth, professionalism, and genuine enthusiasm, creating a welcoming atmosphere in exclusive lounges and during member‑only events.
- Concierge Services: Provide end‑to‑end assistance with My Disney Experience planning, park tickets, dining reservations, and any additional guest requests, acting as a trusted adviser.
- Food & Beverage Oversight: Deliver, restock, and maintain high‑quality food and beverage offerings; ensure compliance with Disneyland Resort and state food‑safety regulations.
- Safety & Cleanliness: Follow Material Safety Data Sheets (MSDS) for chemical handling, adhere to sanitation protocols, and maintain immaculate lounge environments.
- Collaboration: Work hand‑in‑hand with Operations Leadership, Sales, and Resort partners to coordinate schedules, event logistics, and member communications.
- Relationship Building: Cultivate personalized connections with members, remembering preferences and anticipating needs to foster loyalty.
- Diversity & Inclusion Advocacy: Live Disney’s D&I initiatives by creating an inclusive space where every member feels valued and respected.
- Physical Duties: Perform prolonged walking, standing, heavy lifting (up to 55 lb), and other ergonomic tasks required to keep lounges operating smoothly.
- Technology Utilization: Navigate Windows‑based systems, utilize internal platforms (AMI/DBS, ConnectSmart, A La Carte, Horizon, My Disney Experience, Guest Service Suite) to retrieve data and process requests efficiently.
- Conflict Resolution: Address member concerns promptly, using strong communication and problem‑solving skills to restore satisfaction.
- Schedule Flexibility: Accept shift variations—including evenings, weekends, holidays, and call‑in coverage—to meet the dynamic needs of the business.
Essential Qualifications (What You Must Bring)
- Minimum two years of guest‑service experience in hospitality, theme‑park, or related environments.
- Deep knowledge of Disney Vacation Club® resorts, amenities, and Disney Parks & Resorts offerings.
- Passion for service: a natural inclination to help others and create memorable experiences.
- Strong interpersonal skills that enable relationship building across diverse stakeholder groups.
- Excellent written and verbal communication abilities—clear, courteous, and engaging.
- Proven conflict‑resolution skills with a balanced, integrity‑driven approach.
- Competence with basic computer functions in a Windows environment and willingness to learn proprietary Disney tools.
- Exceptional organization, planning, and follow‑through, paired with meticulous attention to detail.
- Ability to thrive in fast‑paced settings, both independently and as part of a collaborative team.
- Physical capability to perform extended periods of walking, standing, and lifting up to 55 lb.
- Availability for flexible shift patterns, including evenings, weekends, holidays, and occasional call‑in assignments.
Preferred Qualifications (What Will Set You Apart)
- Familiarity with Disney‑specific applications such as AMI/DBS, ConnectSmart, A La Carte, Passport, Horizon, My Disney Experience®, and Guest Service Suite.
- Basic Food Safety Certification (ServSafe or equivalent).
- Multilingual abilities—fluency in Spanish, English, Japanese, Portuguese, or French is highly valued.
- Experience in event coordination or hospitality management within a theme‑park or resort setting.
- Prior experience working remotely or in a hybrid environment.
Core Skills & Competencies for Success
- Guest‑Centric Mindset: A relentless focus on exceeding member expectations.
- Adaptability: Ability to pivot quickly in response to changing guest needs or operational demands.
- Emotional Intelligence: Sensitivity to cultural nuances and the ability to connect authentically with a diverse clientele.
- Problem‑Solving: Proactive identification of challenges and implementation of effective solutions.
- Time Management: Prioritizing tasks efficiently to deliver timely, high‑quality service.
- Team Collaboration: Working seamlessly with cross‑functional partners to achieve common goals.
- Tech Savviness: Quick adoption of new software tools, data entry accuracy, and digital communication etiquette.
- Safety Awareness: Commitment to adhering to all safety, sanitation, and regulatory standards.
Work Environment & Culture
Disney Vacation Club thrives on a culture that celebrates imagination, inclusion, and continuous growth. As a Remote Member Services Liaison, you’ll enjoy a flexible home‑office setup while staying connected to the vibrant Disney community through regular virtual team huddles, training sessions, and occasional on‑site events in Anaheim. Our inclusive workplace encourages diversity of thought, background, and experience, ensuring every team member feels heard and valued. We champion work‑life balance with schedule flexibility, paid time off, and employee wellness resources. By embedding Disney’s core values—Courtesy, Courtesy, Quality, and Safety—into daily operations, we maintain an environment where magic thrives both for guests and our staff.
Compensation, Benefits, & Perks
We offer a competitive hourly wage ranging from $24.15 to $26.10 (California rates), determined by geography, experience, and skill set. In addition, our comprehensive benefits package may include:
- Medical, dental, and vision coverage with multiple plan options.
- Retirement savings plan with company match.
- Paid parental leave and generous vacation accrual.
- Disney employee discounts on parks, resorts, merchandise, and travel.
- Professional development budget for certifications, workshops, and continued education.
- Employee Assistance Program (EAP) for mental health and personal counseling.
- Wellness initiatives such as virtual fitness classes, mindfulness resources, and health challenges.
All benefits are administered in accordance with state and federal regulations, and specific eligibility may vary based on employment status and tenure.
Career Growth & Development Opportunities
At Disney Vacation Club, we believe in nurturing talent from within. As you master the Member Services Liaison role, you’ll have clear pathways to advance into positions such as:
- Senior Member Services Associate – overseeing multiple lounge locations.
- Guest Services Manager – leading a team of liaison professionals.
- Operations Supervisor – coordinating cross‑functional initiatives across parks and resorts.
- Training & Development Specialist – shaping onboarding programs for new hires.
- Corporate Experience Strategist – influencing broader DVC guest‑experience strategies.
We provide structured mentorship, leadership development workshops, and internal mobility tools to help you chart your professional journey. Whether your ambition lies in deepening guest‑service expertise or transitioning to strategic operational roles, DVC offers the scaffolding to support your aspirations.
Application Process & Next Steps
If you are ready to bring your passion for service, love of Disney storytelling, and commitment to excellence into a rewarding, remote role, we encourage you to apply today. Follow these steps:
- Click the Apply To This Job button.
- Complete the online application, attaching an up‑to‑date résumé that highlights relevant guest‑service experience.
- Submit a concise cover letter describing why you are passionate about Disney Vacation Club and how your skill set aligns with the role’s responsibilities.
- Our recruiting team will review your submission and contact you for an initial phone interview.
- Successful candidates will be invited to a virtual assessment day, featuring role‑play scenarios, technical aptitude checks, and a meet‑and‑greet with current team members.
We celebrate diversity and are proud to be an Equal Employment Opportunity employer. Candidates with disabilities are encouraged to request reasonable accommodations for any part of the recruitment process by emailing [email protected]. We look forward to welcoming you to the Disney Vacation Club family!
Join the Magic – Apply Today!
Become an integral part of a distinguished team that brings joy to millions of families each year. Your enthusiasm, dedication, and unique perspective will help shape unforgettable experiences for Disney Vacation Club members worldwide. Submit your application now and start your adventure with Disney.
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