Remote Certified Medical Assistant – Full‑Time Chronic Care Management & Patient Support Specialist (Merrillville, IN) – Work‑From‑Home with Limited Travel

Welcome to Lara Health – Pioneering Virtual Patient Care

At Lara Health, we are redefining how primary care is delivered in the digital age. Our mission is simple yet powerful: to keep patients healthy, empowered, and connected between doctor visits. We combine cutting‑edge telehealth technology with compassionate, human‑centered care to create a seamless experience for patients living with chronic conditions such as diabetes, cardiovascular disease, and other long‑term health challenges. As a rapidly growing, venture‑backed health‑tech company, we partner with local primary care physicians (PCPs) across the Midwest to extend their reach and improve health outcomes through proactive monitoring, education, and support.

Our virtual patient care program thrives on a collaborative team of skilled medical assistants, registered nurses, care coordinators, and technology specialists who share a common purpose: delivering high‑quality, preventative care wherever patients call home. If you are motivated by purpose, love leveraging technology to make a tangible difference, and enjoy the flexibility of remote work while still engaging in occasional in‑person visits, you may have found your next great career opportunity.

Position Overview – What You’ll Do Every Day

The Remote Certified Medical Assistant role is a full‑time (minimum 30 hours per week) position based in the Merrillville, IN 46410 area. While the majority of your responsibilities will be performed from a dedicated home office, you will also travel to patient homes on an as‑needed basis (approximately 10 % of your time) to conduct vital sign checks, perform point‑of‑care testing, or draw blood. This hybrid approach ensures you maintain a personal connection with the individuals you serve, while also enjoying the autonomy and work‑life balance that remote work affords.

Core Responsibilities

• Remote Patient Monitoring (RPM): Conduct daily or weekly checks of blood pressure, blood glucose, weight, and other vital signs via telephonic or text‑based communication, documenting results accurately in the electronic medical record (EMR).
• Chronic Care Management (CCM): Provide education, medication reminders, and lifestyle coaching to patients with diabetes, hypertension, heart disease, or other chronic conditions, helping them adhere to care plans prescribed by their PCP.
• Patient Communication: Initiate and maintain regular contact with patients through phone calls, secure text messaging, and video conferencing, answering questions, troubleshooting issues, and encouraging self‑management.
• In‑Home Visits: Travel to patient residences to perform point‑of‑care testing, collect blood samples, verify device usage, and assess the home environment for factors influencing health outcomes.
• EMR Documentation & Data Integrity: Accurately enter all encounters, vitals, and care plan updates into the EMR, ensuring compliance with HIPAA and regulatory standards.
• Care Coordination: Relay critical information to physicians, nurses, and care managers, facilitating timely interventions and referrals when needed.
• Quality Assurance & Performance Metrics: Track key performance indicators (KPIs) such as patient engagement rates, medication adherence, and reduction in hospital readmissions, contributing to continuous improvement initiatives.
• Administrative Support: Assist with scheduling virtual appointments, processing referrals, and handling patient intake paperwork as required.

Essential Qualifications – What You Must Bring

• Certification: Current and valid Medical Assistant certification (CMA, RMA, or equivalent) or an EMT, NREMT, Paramedic, or Licensed Practical Nurse (LPN) license.
• Experience: Minimum of five (5) years of direct patient care experience in a clinical setting, with a strong preference for backgrounds in primary care, diabetes education, cardiology, or chronic disease management.
• Geographic Requirement: Must reside within the Merrillville, IN 46410 ZIP code or an adjacent area that allows reasonable travel to patient homes.
• Technology Proficiency: Comfortable using EMR platforms, secure messaging tools, video conferencing software, and basic office productivity applications. Must own a reliable computer and high‑speed internet connection (minimum 25 Mbps download).
• Communication Skills: Excellent written and verbal communication abilities, with a compassionate, patient‑focused demeanor; adept at explaining complex medical information in lay terms.
• Organizational Ability: Demonstrated capacity to manage multiple patient caseloads, prioritize tasks, and meet deadlines while maintaining meticulous documentation.
• Regulatory Knowledge: Familiarity with HIPAA, CMS Chronic Care Management billing guidelines, and state nursing/assistant practice acts.

Preferred Qualifications – The “Nice‑to‑Have” Extras

• Experience with remote patient monitoring devices (e.g., Bluetooth glucometers, wearable blood pressure cuffs, cardiac telemetry).
• Previous work in a telehealth or virtual care environment.
• Additional certifications such as Certified Diabetes Educator (CDE), Certified Care Manager (CCM), or Advanced Cardiac Life Support (ACLS).
• Fluency in a second language (Spanish or another widely spoken language in the region) to enhance patient outreach.
• Demonstrated success in quality improvement projects or population health initiatives.

Key Skills & Competencies for Success

• Clinical Acumen: Ability to interpret vital signs, recognize red‑flag symptoms, and respond appropriately.
• Empathy & Patience: Genuine desire to build trusting relationships with patients, especially older adults who may be apprehensive about technology.
• Problem‑Solving: Critical thinking to troubleshoot device issues, medication concerns, or appointment scheduling conflicts.
• Time Management: Efficiently divide the workday between remote calls, documentation, and occasional travel without compromising quality.
• Team Collaboration: Work seamlessly with physicians, nurses, care coordinators, and tech support, sharing insights that improve overall care delivery.
• Adaptability: Thrive in a fast‑growing startup environment where processes evolve, and new tools are regularly introduced.
• Professionalism: Uphold confidentiality, ethical standards, and a strong work ethic at all times.

Compensation, Benefits, & Perks – Why This Role Is Rewarding

• Competitive Base Pay: $20 per hour, with eligibility for performance‑based bonuses tied to patient outcomes, engagement metrics, and quality scores.
• Flexible Scheduling: While a minimum of 30 hours per week is required, you can negotiate shift patterns that accommodate personal commitments, including evening or weekend coverage.
• Remote Work Stipend: Monthly allowance to support home office setup (ergonomic chair, desk, webcam, etc.).
• Healthcare Coverage: Comprehensive medical, dental, and vision plans for full‑time employees, with options for dependents.
• Retirement Savings: 401(k) plan with company matching after a 6‑month waiting period.
• Paid Time Off (PTO): Generous accrual of vacation days, sick leave, and paid holidays to promote work‑life balance.
• Professional Development: Access to webinars, certifications, and a budget for continuing education to advance clinical expertise.
• Employee Assistance Program (EAP): Confidential counseling services, mental‑health resources, and wellness initiatives.
• Technology Toolbox: Company‑provided secure VPN, EMR access, and a dedicated phone line for patient communication.
• Culture & Community: Regular virtual team huddles, quarterly in‑person meet‑ups, and recognition programs celebrating outstanding patient care.

Career Growth & Advancement – Your Future at Lara Health

We view every team member as a long‑term partner in our mission. As you demonstrate expertise in chronic care management and exceed performance benchmarks, you will have clear pathways to advance into senior clinical roles, such as:

• Senior Medical Assistant Lead: Oversee a regional cohort of remote MAs, mentor new hires, and shape best‑practice protocols.
• Clinical Care Coordinator: Manage a portfolio of high‑risk patients, coordinate interdisciplinary care plans, and liaise directly with physicians.
• Telehealth Operations Specialist: Focus on workflow optimization, technology integration, and data analytics to improve patient outcomes.
• Regional Trainer/Instructor: Develop and deliver training modules for new staff, ensuring consistency and compliance across the organization.

Our commitment to internal promotion means that your growth is driven by your ambition and demonstrated results, not by external openings.

Our Work Environment & Company Culture

At Lara Health, culture is more than a buzzword; it is woven into every interaction. We foster an environment where:

• Collaboration is the norm: Daily virtual stand‑ups and shared digital workspaces keep teams connected, despite geographic separation.
• Innovation thrives: Employees are encouraged to propose new ideas, pilot technology solutions, and contribute to product development cycles.
• Patient‑Centered Values: Our care philosophy is built on respect, dignity, and empowerment for each individual we serve.
• Flexibility is respected: Understanding that life outside of work matters, we support flexible hours, remote‑first policies, and family‑friendly practices.
• Recognition and Celebration: Monthly awards spotlight team members who go above and beyond, reinforcing a spirit of gratitude.

Application Process – How to Take the Next Step

If you are excited about joining a forward‑thinking health‑tech company, confident in your clinical abilities, and ready to make a meaningful impact on patients' lives, we want to hear from you.

To apply: Submit your resume, a concise cover letter outlining your relevant experience, and any certifications through our online portal. Please ensure that you meet the geographic and experience requirements before applying.

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.

Join Us Today – Make Health Better, One Patient at a Time

Take the leap into a rewarding career that blends clinical expertise with technological innovation. Apply now and become a vital part of a team that is shaping the future of remote patient care.