Remote Direct Support Specialist (Part Time) - Weekends Evening Shift

Job description TITLE: Remote Direct Support Professional - rDSP (Evening Shift, Part Time) TYPE: Onsite, Part Time, Hourly, 24 hours per week (3×8-hour or 4×6-hour shifts) REPORTS TO: Remote Support Care Manager SITE LOCATION: 8295Tournament Drive, Memphis, TN 38125 LAST UPDATED: October 19, 2025 Summary: SimplyHome's mission is to empower independence through innovation. SimplyHome designs and installs customizable systems and offers related client care for aging and disabled populations. Additionally SimplyHome launched a remote support service line in Fall 2024. Our core values include: • Innovation – creatively blaze new trails • Excellence – abide by a higher standard • Integrity – do the right thing • Community – create connection and build family through service and joy • Empowerment – respect everyone; help unleash the full potential in all • Commitment – passion and dedication of heart, mind, and soul to the work that we do Those whose values are aligned to the values listed above are enthusiastically requested to apply. Job Purpose: SimplyHome is seeking dependable and compassionate Part-Time Remote Direct Support Professionals (rDSPs) to join our Remote Support Team. This role provides person-centered remote care through our call center operation, promoting independence, dignity, and safety for individuals with intellectual and developmental disabilities (IDD) and older adults. The position features a regular, routine weekend schedule providing coverage during critical evening or overnight hours. Candidates must be available to work Friday, Saturday, and Sunday, with occasional weekday shifts as assigned. • Evening Role: Primarily scheduled Friday–Sunday, 1 PM–9 PM or 5 PM–11 PM, approximately 24 hours per week. • Pay start at $17/hour. Weekend and holiday coverage are essential, with weekend differential pay of +$2 on Saturdays and +$1 on Sundays, as well as time-and-a-half pay for holidays. These positions play a key role in maintaining consistent weekend staffing for SimplyHome’s 24/7 call center operations. Why Join Our Team? At SimplyHome, we don’t just offer jobs—we offer meaningful work with real impact, and a team that feels like family. As part of our commitment to supporting those who support others, we provide a competitive and well-rounded benefits package designed to help you thrive both personally and professionally. Full-Time Employee Benefits Include: • Health Insurance – Comprehensive medical coverage to support your well-being and peace of mind. • Dental & Vision Insurance – Keep your smile and your focus sharp with quality coverage. • 401(k) Retirement Plan – Plan for your future with employer-supported retirement savings. • Paid Time Off (PTO) – Generous PTO for rest, relaxation, and personal needs—because balance matters. • Flexible Scheduling – We value work-life integration and offer flexible scheduling wherever possible. • Mission-Driven Culture – Join a passionate team dedicated to empowering independence through innovative technology. • Opportunities for Growth – Be part of a growing company that invests in training, development, and internal advancement. • Inclusive and Supportive Workplace – We foster a culture of empathy, collaboration, and person-centered thinking—for both the people we serve and the people we work alongside. Essential Duties and Responsibilitiesinclude, but are not limited to: • Remote Support and Monitoring • Deliver high-quality, person-centered support using remote monitoring tools (e.g., sensors, smart devices, exterior cameras). • Respond promptly to system alerts to ensure safety, respect autonomy, and maintain privacy. • Assess a variety of real-time scenarios and determine the appropriate course of action. • Support individuals in daily routines, health-related prompts, and decision-making while fostering independence. • Communication and Collaboration • Maintain continuous communication with the Remote Support Manager, team members, and external caregivers. • Participate in team decision-making and share observations, insights, and support strategies. • Coordinate shift changes effectively by communicating key updates to incoming staff. • Engage with each individual’s Circle of Support to ensure consistent and informed care. • Documentation and Compliance • Accurately complete real-time documentation for all support interactions and alert responses. • Ensure compliance with internal procedures, policies, and relevant regulations. • Follow all Support and Technology Plans as outlined for each individual. • Uphold confidentiality, HIPAA standards, and SimplyHome’s policies at all times. • Completes and maintains all required training and certifications. • Technology Use and Troubleshooting • Navigate and operate SimplyHome’s customer portal and in-home technology systems. • Identify and report any technology issues promptly to the Remote Support Manager. • Collaborate with internal departments for resolution of technical concerns as needed. • Culture, Mission, and Professionalism • Embody SimplyHome’s mission: Empower independence through innovation. • Represent SimplyHome with professionalism, compassion, and integrity. • Foster a positive, team-oriented environment by demonstrating initiative, accountability, and respect. • Uphold our core values: Integrity, Community, Excellence, Innovation, Commitment, and Empowerment. • Perform other related duties as necessary and assigned by leadership Qualifications and Desired Skills Successful candidates will demonstrate the following knowledge, skills, and attributes: • Technical Proficiency • Proficient with CRM platforms, Microsoft Office, Google Workspace, and virtual meeting tools (e.g., Zoom, Google Meet). • Interest and ability to learn smart home technology and Internet of Things (IoT) applications. • Communication and Interpersonal Skills • Welcoming, personable, and professional demeanor in all interactions. • Excellent written and verbal communication skills. • Demonstrates patience, empathy, and understanding, particularly when supporting individuals with intellectual and developmental disabilities (IDD) or aging populations. • Practices person-centered thinking and values dignity and autonomy in care delivery. • Problem Solving and Learning Orientation • Strong critical thinking and problem-solving abilities. • Self-motivated and eager to learn, grow, and innovate in a technology-enabled care environment. • Able to manage multiple tasks and adapt to dynamic priorities with composure. • Work Style and Collaboration • Thrives in a collaborative team environment while also being effective as an independent contributor. • Flexible, dependable, and committed to supporting SimplyHome’s mission and values. • Understands critical nature of remote center staffing and limits call-outs and schedule change requests to most essential needs only. Important Notes on Schedule and Compensation • The Remote Support Center operates 24/7, 365 days per year, and this position provides routine weekend and evening/overnight coverage as part of the core staffing schedule. • Schedule: Regular, ongoing weekend commitment required (Friday–Sunday). Shifts typically run 1 PM–9 PM or 5 PM–11 PM (evening).Hours: Approximately 24 hours per week, arranged as three 8-hour or four 6-hour shifts. • Pay: Starts at $17/hour, with weekend differential pay ($19/hour on Saturday and Sunday) and holiday pay (1.5× hourly rate). • Part-Time Benefits: Eligible for 401(k) participation and earned paid time off (PTO) in accordance with company policy. • Reliability: Consistent attendance is essential. These shifts form a critical part of our staffing schedule, and flexibility to occasionally adjust start/end times may be required based on service needs. • Occasional schedule adjustments may be made based on service needs. Education and Experience and other Requirements • A high school diploma or GED is required. • Experience in caregiving, call center operations, or remote monitoring is preferred but not required; training is provided. • Must be able to successfully complete all required training for this position • Must be able to successfully pass necessary background checks and identification requirements. • Must be legally eligible to work overnight shifts in compliance with federal and state labor laws. Employee Signature:  Date: Job Type: Part-time Pay: $17.00 - $21.00 per hour Experience: • Caregiving: 1 year (Preferred) Ability to Commute: • Memphis, TN 38125 (Required) Work Location: In person Apply tot his job Apply To this Job