Part-Time RN Tele Health Triage (weekends}- Kelsey Seybold Clinic

About the position Responsibilities • Provide accurate and complete information about available resources • Records significant health history for caller • Assign relevant health risk tag(s) to caller • Demonstrates excellent communication skills • Maintains a customer-driven professional attitude • Close call by thanking caller and offer service for future inquiries for 90 percent of inbound calls • Functions as an interdependent and supportive team member, as well as a team leader, providing direction and established resources • Facilitated productivity, team building and high team moral in the clinic • Maintains a sense of pride and 'ownership' for the program • Demonstrates knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response • Introduces self and service with each inbound call • Consistently communicates in a professional and courteous manner while maintaining a calm and purposeful demeanor • Accepts incoming calls from patients who request assistance with acute or chronic medical issues • Establishes and maintains a positive rapport with callers and/or family members as an advocate to assist them through the healthcare system • Complete registration information and/or confirm current patient data for all inbound calls • Consistently and accurately records patient complaints, symptoms and problems as well as nursing assessment following departmental documentation guidelines • Directly addresses and seeks to rectify complaints or concerns from all callers while documenting and forwarding them to management • Duties and responsibilities that are performed in the telephone consultation department require the ability to analyze information of a complex nature; the ability to organize and prioritize multiple conflicting complex tasks; and the ability to solve problems and make decisions quickly • The position involves two-way communication with patient's families, care givers, physicians, and operators-often when all parties are under pressure • Is organized, able to set priorities • Remains calm and purposeful, responds competently when giving direction to callers on emergent or chaotic situations • Refers inquiries to appropriate source • Assumes responsibility for remaining current on job-related knowledge and skills and ongoing education/in-service/credentialing/certification requirements in accordance with policy and procedures • To be familiar with all equipment and demonstrate the ability to utilize equipment and resources in a cost-effective and safe manner • Utilizes knowledge in referencing the appropriate triage guideline for 100 percent of callers • Facilitates appropriate disposition based on assessment information, triage parameters, and clinical judgment • Creates progress notes that document the assessment, information provided, and the disposition in the event that a pertinent database resource document does not exist • Documents all inquiries for medico legal/statistical purposes • Schedules call-back within 24 hours for 10 percent of all emergency referrals to determine compliance with recommendations • Performs related duties as required • Participates in committees and in meetings for improvements in telephone nursing Requirements • Associates of Applied Science in Nursing or higher • RN from an approved school of nursing with current TX license • 5+ years progressive clinical RN experience in acute care setting for adult and/or pediatric patients Nice-to-haves • 3+ years RN experience in an Emergency Department • 1+ years of Triage nurse experience Benefits • Comprehensive benefits package • Incentive and recognition programs • Equity stock purchase • 401k contribution Apply tot his job Apply To this Job