Remote Help Desk Technician / IT Support Technician

JRC Construction, Inc. is a growing, innovative company in the construction industry. We understand the importance of technology in modern business operations and are committed to providing seamless IT support for our team. We’re currently looking for a remote Help Desk Technician (IT Support) to join our expanding team and help ensure smooth daily operations across all departments. Job Description: As a Help Desk Technician / IT Support Technician, you'll be the first point of contact for all technical support issues. You'll assist employees with hardware, software, network, and systems issues – troubleshooting problems and ensuring minimal disruption to productivity. Responsibilities: • Provide first-level technical support for hardware, software, and networking issues. • Respond to tickets, emails, and phone calls in a timely and professional manner. • Install, configure, and troubleshoot software and hardware. • Set up and manage user accounts and access permissions. • Guide users through simple step-by-step solutions. • Document issues and solutions in the help desk system. • Escalate unresolved issues to higher-level support if needed. Requirements: • 1+ years experience in a help desk or IT support role. • Basic understanding of Windows and/or MacOS systems. • Familiarity with remote support tools (e.g., TeamViewer, AnyDesk). • Strong troubleshooting and communication skills. • Ability to work independently in a remote environment. • Reliable internet connection and quiet work environment. Nice to Have: • Experience with Office 365, Google Workspace, or construction software. • IT certifications (e.g., CompTIA A+, Network+, or similar). • Knowledge of VoIP systems, printers, VPNs. Apply tot his job Apply To this Job