Remote Outbound Call Center Representative – Immediate Hire for Medicare & Medicaid Member Engagement (Oklahoma Residents)
About Signify Health – Transforming Care One Home at a Time
At Signify Health, we are on a mission to reimagine how health care is delivered, accessed, and experienced. By turning every home into a healthcare hub, we empower individuals to receive the right care—whether in‑person, virtually, or through community resources—at the exact moment they need it. Leveraging a nationwide network of over 9,000 mobile doctors and nurses, more than 3,500 provider partners, and hundreds of community organizations, we coordinate clinical, social, and behavioral services for over 1.5 million members each year.
Our approach blends cutting‑edge technology, data‑driven decision support, and a deep commitment to empathy and humility. As a member of our Member Engagement Team, you will play an essential role in bridging the gap between members and the care they deserve, helping to improve health outcomes and quality of life for diverse populations across Oklahoma.
Why This Role Matters – The Impact You’ll Have
Every conversation you have will be a direct conduit for health‑focused solutions. By reaching out to Medicare Advantage and Medicaid members, you will:
- Explain and schedule free, in‑home or virtual health evaluations that can uncover hidden health risks.
- Provide clear, compassionate information that empowers members to make informed decisions about their care.
- Contribute to the reduction of avoidable hospitalizations, emergency‑room visits, and overall health‑care costs.
- Support Signify Health’s broader goal of creating a more equitable, outcomes‑driven health‑care system.
Key Responsibilities – What Your Typical Day Looks Like
Outbound Outreach & Scheduling
- Make an average of 50 outbound calls per hour using our automated dialer platform.
- Follow 20+ approved scripts to articulate program benefits, answer questions, and overcome objections.
- Secure a minimum of 24 appointments per day, coordinating both in‑home and virtual evaluation slots.
- Adjust, reschedule, or cancel appointments as needed, ensuring seamless communication between members and providers.
Performance Tracking & Quality Assurance
- Maintain daily call volume targets (300‑400 outbound dials) while adhering to strict attendance and shift policies.
- Monitor key metrics such as handle time, appointment conversion rate, and quality scores using internal reporting tools.
- Escalate any member complaints or compliance concerns immediately to the Member Engagement Manager.
- Participate in peer coaching sessions, sharing best practices and learning from fellow representatives.
Compliance & Data Security
- Uphold HIPAA regulations and company privacy policies while handling protected health information (PHI).
- Ensure all documentation and call recordings are stored securely and in accordance with legal standards.
- Complete mandatory compliance training and stay current on regulatory updates.
Essential Qualifications – What We’re Looking For
- Residency Requirement: Must reside in the state of Oklahoma.
- Education: High school diploma or GED equivalent (preferred).
- Experience: Minimum of 1 + year in a call‑center environment or 2 + years of general professional experience.
- Outbound Call Expertise: Previous experience with high‑volume outbound dialing, auto‑dialer systems, and scripted conversations.
- Communication Skills: Clear, friendly, and persuasive verbal communication in English.
- Technical Proficiency: Ability to navigate multiple software platforms simultaneously while handling calls.
- Reliability: Consistent adherence to a fixed schedule (including breaks and lunch) and a professional home workstation.
Preferred Add‑Ons – Extras That Set You Apart
- Prior experience in health‑care, insurance, or member‑services roles.
- Familiarity with Medicare Advantage or Medicaid program fundamentals.
- Demonstrated success meeting or exceeding call‑center performance metrics.
- Certification in customer‑service excellence or related fields.
Core Skills & Competencies for Success
- Persuasive Negotiation: Ability to address objections with confidence while maintaining respect for the member’s perspective.
- Active Listening: Detect subtle cues, ask probing questions, and tailor responses accordingly.
- Time Management: Efficiently juggle high call volumes, documentation, and follow‑up tasks without sacrificing quality.
- Team Collaboration: Share insights, support peers, and contribute to a culture of continuous improvement.
- Adaptability: Thrive in a fast‑paced, metrics‑driven environment and quickly adjust to evolving scripts or processes.
Compensation, Perks & Benefits – What You’ll Receive
Signify Health values the dedication of its remote workforce and offers a comprehensive package designed to support both professional growth and personal well‑being.
- Base Pay: $15.00 per hour, payable bi‑weekly.
- Commission Structure: Unlimited monthly commission potential based on appointment‑setting performance.
- Paid Time Off (PTO): Earned vacation and sick days to maintain work‑life balance.
- Medical, Dental & Vision: Competitive plans with coverage beginning the first of the month following start date.
- 401(k) & Employee Stock Purchase Program (ESPP): Options to build long‑term financial security.
- Tuition Reimbursement: Up to $5,250 per year for approved courses, encouraging continuous learning.
- Employee Discounts: Savings on a wide range of products and services.
- Remote Work Support: Company‑provided computer, monitor, headset, and keyboard; you supply a quiet, ergonomic workspace and reliable internet (minimum 10 Mbps upload/download).
Career Growth & Development – Your Path Forward
Signify Health believes that a motivated employee is a thriving employee. As you excel in the Outbound Call Center Representative role, you will have access to a clear progression roadmap:
- Skill‑Based Advancement: Move into senior representative or team lead positions based on performance metrics and coaching aptitude.
- Cross‑Functional Opportunities: Transition into quality assurance, training, or analytics roles that leverage your call‑center expertise.
- Leadership Development: Participate in internal leadership academies, preparing you for managerial responsibilities within the Member Engagement division.
- Continuous Learning: Free access to e‑learning platforms, webinars, and industry certifications to keep your knowledge current and marketable.
Work Environment & Culture – What It’s Like to Be Part of Signify Health
We foster a remote‑first culture that emphasizes trust, accountability, and collaboration. While you’ll be working from home, you’ll remain deeply connected to a vibrant community of peers and mentors:
- Virtual Team Huddles: Daily stand‑ups and weekly check‑ins to share wins, challenges, and best practices.
- Inclusive Leadership: Open‑door policies with senior leaders who value input from every level.
- Well‑Being Initiatives: Access to mental‑health resources, wellness challenges, and ergonomic guidance.
- Recognition Programs: Spot awards, performance bonuses, and public acknowledgment of top contributors.
Application Process – How to Join Our Team
Ready to make a tangible difference in the lives of Oklahoma’s Medicare and Medicaid members? Follow these simple steps:
- Submit your updated résumé and a concise cover letter highlighting your outbound call experience.
- Complete the online assessment to showcase your communication style and problem‑solving abilities.
- Participate in a virtual interview with a Member Engagement Manager to discuss your fit and career aspirations.
- Undergo a background check and provide up to five years of employment history.
- Upon successful onboarding, you’ll receive a three‑week paid training program (Monday‑Friday, 8 AM‑4:30 PM) before stepping into your full schedule.
Closing Thoughts – Take the Next Step Today
At Signify Health, your voice is more than a script—it’s a lifeline for members seeking healthier, happier lives at home. If you thrive in a fast‑paced, results‑driven environment and possess the empathy to connect with diverse populations, we want to hear from you.
Don’t let the perfect opportunity pass you by. Apply now and embark on a rewarding career where every call you make creates a ripple of positive change.
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