**Experienced Customer Service Representative - Sports Entertainment - $20.50/hour - Hybrid Overnight Shift**

Are you a sports enthusiast with a passion for delivering exceptional customer experiences? Are you looking for a role that offers a unique blend of flexibility, challenge, and excitement? Do you have a proven track record in customer service and a desire to work in a fast-paced, dynamic environment? If so, we invite you to join blithequark's team of Customer Service Representatives, where you'll have the opportunity to make a real impact on the lives of sports fans across the country. **About blithequark** blithequark is a leading provider of sports wagering and online casino games, with a commitment to delivering the best possible experiences for our patrons. Our team is passionate about innovation, customer satisfaction, and community engagement, and we're always looking for talented individuals who share our values. As a Customer Service Representative at blithequark, you'll be part of a collaborative, fun-loving team that's dedicated to making a difference in the world of sports entertainment. **About the Role** As a Customer Service Representative, you'll be the face and voice of blithequark's digital sportsbook operations, providing exceptional support to our players and guests via live chat, email, and phone. You'll have the opportunity to work with a range of internal resources and systems, including our mobile applications, to deliver comprehensive information and solutions to our customers. Your passion for sports, combined with your excellent communication and problem-solving skills, will make you a valuable asset to our team. **Key Responsibilities** * Communicate with players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile apps. * Use internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players. * Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the blithequark brand. * Assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations. * Operate telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable. * Answer player questions about blithequark, theScore Bet, Hollywood Casino.com, Penn Play, casino property information, account statuses, promotional offers, and property event information. * Follow various internal standard operating procedures to escalate issues to internal blithequark departments and casino property personnel. * Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction. * Use our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products. * Deliver exceptional performance results in customer satisfaction and contact handle times. * Collaborate with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience. * Maintain a strong track record for punctuality and attendance. * Perform other duties as assigned. **About You** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. The position will require licensing in applicable states that blithequark operates. * High School diploma or College Degree required. * Heightened sense of urgency and passion to learn new things. * Highly developed sense of integrity and commitment to player satisfaction. * Demonstrated passion for excellence with respect to treating and caring for players. * Ability to type quickly and write with good grammar and punctuation. * Strong attention to detail is a must! Must be an analytical thinker. * Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known. * Great problem-solving abilities. * Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers. * Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. * Have the ability to work some holidays and weekends. **What We Offer** * Competitive compensation package. * Comprehensive Benefits package. * Fun, relaxed work environment. * Education and conference reimbursements. **Work Environment and Culture** As a Customer Service Representative at blithequark, you'll have the opportunity to work in a dynamic, fast-paced environment that's passionate about innovation and customer satisfaction. Our team is collaborative, fun-loving, and dedicated to making a difference in the world of sports entertainment. We offer a range of benefits, including competitive compensation, comprehensive benefits, and education and conference reimbursements. If you're looking for a role that offers challenge, excitement, and the opportunity to make a real impact, we invite you to join our team. **Compensation and Perks** As a Customer Service Representative at blithequark, you'll earn a competitive hourly rate of $20.50/hour, with opportunities for overtime and bonuses. You'll also have access to a range of benefits, including comprehensive health insurance, 401(k) matching, and education and conference reimbursements. Our fun, relaxed work environment is the perfect place to build your skills, advance your career, and make a real difference in the lives of sports fans across the country. **How to Apply** If you're a motivated, customer-focused individual with a passion for sports and a desire to make a real impact, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply Now! Apply for this job