Experienced Customer Happiness Specialist – Luxury Goods and Fashion Expertise for Blithequark's Remote Customer Care Center

Welcome to Blithequark

At blithequark, we are passionate about delivering exceptional customer experiences, and we're seeking a driven, action-oriented candidate to join our team as a Customer Happiness Specialist. As a fully integrated subsidiary of blithequark, our Madison, Wisconsin-based team is dedicated to providing top-notch support to our customers worldwide. If you have a passion for luxury goods, fashion, and customer happiness, we want to hear from you!

About the Role

We're looking for a highly motivated and organized individual to join our Customer Care Center team. As a Customer Happiness Specialist, you will be responsible for responding to customer inquiries, resolving issues, and providing exceptional support to our customers. You will thrive in a dynamic, multitasking environment and be able to work various shifts, including nights, weekends, and holidays.

Key Responsibilities

• Respond to presale inquiries by phone, email, and online chat regarding fit, fashion trends/styles, product availability, and specials, and guide customers through the ordering procedure online.
• Address and resolve post-order inquiries regarding delivery, billing, and shipping.
• Utilize a range of software tools to address customer inquiries and resolve issues efficiently.
• Collaborate with external shipping contractors to assist customers with domestic and international concerns.

Requirements

Basic Requirements

• A high school diploma or equivalent.
• Two or more years of experience in the retail, service, or customer service industries.
• Proficient in basic math, with the ability to compute refunds, apply discounts, and calculate percentages.
• Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech, as well as listen to and interpret customer needs.
• Excellent organizational, time-management, and prioritization skills.
• Flexibility with a full-time schedule, including shift assignments on weekends and evenings.
• A keen eye for detail and a high level of accuracy.
• Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service.
• Working knowledge of MS Office Suite and Internet Explorer.

Preferred Qualifications

• Fluency in one of the following languages: English, Spanish, Japanese, Korean, or Russian.

What We Offer

At blithequark, we offer a competitive salary range of $31,200/year in our lowest geographic market up to $53,600/year in our highest geographic market, depending on market location and job-related knowledge, skills, and experience. We also provide a range of benefits, including medical, financial, and other perks, as well as opportunities for career growth and development.

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer training and development programs, as well as opportunities for advancement and professional growth. Our goal is to provide a supportive and inclusive work environment that allows our employees to thrive and reach their full potential.

Work Environment and Company Culture

Our company culture is built on a foundation of diversity, equity, and inclusion. We value individuality and encourage our employees to bring their unique perspectives and ideas to the table. Our work environment is dynamic, fast-paced, and collaborative, with a focus on teamwork and mutual support.

Compensation and Benefits

In addition to a competitive salary, we offer a range of benefits, including medical, dental, and vision insurance, as well as a 401(k) retirement plan and paid time off. We also provide opportunities for career growth and development, as well as a range of perks and discounts on our products and services.

How to Apply

If you are a motivated and customer-focused individual who is passionate about luxury goods and fashion, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you!

Equal Opportunity Employer

Blithequark is an equal opportunity employer, and we value diversity and inclusion in all aspects of our business. We encourage individuals from all backgrounds to apply for this opportunity, and we are committed to creating a work environment that is welcoming and inclusive to all employees.

Conclusion

Thank you for considering this exciting opportunity to join our team as a Customer Happiness Specialist. We are confident that our dynamic and supportive work environment, combined with our commitment to diversity and inclusion, make blithequark an ideal place to build a rewarding and challenging career. We look forward to hearing from you soon!