Experienced Remote Chat & Text Therapist – Behavioral Health Counseling and Crisis Intervention Specialist at blithequark

Introduction to blithequark

blithequark is a leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention. With a rich history dating back to 1987, blithequark has established itself as an industry leader in delivering high-quality services to those in need. As an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer, blithequark is committed to fostering a diverse and inclusive work environment that values the unique perspectives and contributions of its employees.

Job Overview

We are seeking an experienced and compassionate Remote Chat & Text Therapist to join our team at blithequark. As a Remote Chat & Text Therapist, you will play a critical role in ensuring the quality of services to clients, coordinating day-to-day operations of the program, and recommending and implementing changes that would improve the delivery of services. This is a full-time remote role that offers the opportunity to work from the comfort of your own home while making a meaningful difference in the lives of others.

Key Responsibilities

• Answer all chats and texts in a timely and professional manner while meeting agency goals
• Effectively assess clinical situations and needs of all chatters
• Provide quality assurance of the program's service delivery
• Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders
• Forward internal referrals to the appropriate program(s) with all required information in a timely manner
• Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up
• Attend all required meetings and training courses, even if they fall outside of the regularly scheduled shift
• Comply with and assure compliance by staff with the agency's standard of care for service delivery
• Assist with Quality Management, Quality Assurance, and Utilization Review as assigned by management
• Ensure quality service delivery including clinical care and all associated documentation
• Maintain all client records in accordance with agency policies and procedures
• Take an active role in ad hoc committees and work groups as assigned by the Manager or Director of Programs
• Provide instruction and training for interns and staff
• Adhere to the agency's policies and procedures and assure that staff is in compliance
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency
• Provide comprehensive services to clients and coordinate communication with other departments in the agency to accomplish continuity of care

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Bachelor's Degree in Counseling, Social Work, or related field required
• Minimum of 5 years of experience in the behavioral health field
• Crisis Experience preferred
• Supervisory experience preferred
• Program Development preferred
• Excellent oral and written communication skills
• Clear and effective communication
• Strong customer service
• Strong problem-solving and analytical skills
• Ability to document detailed information
• Ability to multitask
• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Master's Degree in Counseling, Social Work, or related field
• Advanced certification in crisis intervention or a related field
• Experience working with diverse populations, including adults, families, and youth
• Knowledge of electronic health records and other software applications used in behavioral health settings

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong clinical skills and knowledge of behavioral health principles and practices
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information with discretion
• Strong organizational and time management skills
• Ability to adapt to changing priorities and deadlines
• Strong commitment to delivering high-quality services and ensuring client satisfaction

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the ongoing learning and development of our employees. As a Remote Chat & Text Therapist, you will have access to a range of training and development opportunities, including:

• Regular supervision and feedback
• Opportunities for professional development and continuing education
• Cross-training and skill-building opportunities
• Mentorship and coaching from experienced professionals

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a Remote Chat & Text Therapist, you will be working from the comfort of your own home, but you will still be part of a dynamic and collaborative team. Our company culture values:

• Respect and empathy for all individuals
• A commitment to delivering high-quality services
• A focus on ongoing learning and development
• A supportive and inclusive work environment

Compensation, Perks, and Benefits

As a full-time employee at blithequark, you will be eligible for a range of benefits, including:

• Generous PTO (15 days the first year)
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retirement Allowance
• Company-paid Life/AD&D and Long Term Disability
• Voluntary additional Life and Short-term Disability
• Tuition Reimbursement
• Elder Care Assistance
• Pet Insurance and much more!

Conclusion

If you are a compassionate and experienced behavioral health professional looking for a challenging and rewarding role, we encourage you to apply for the Remote Chat & Text Therapist position at blithequark. As a member of our team, you will have the opportunity to make a meaningful difference in the lives of others while working in a supportive and inclusive environment. Apply today to join our team and start making a positive impact in your community!