Experienced Customer Service Chat Specialist for Automotive Industry – Remote Work Opportunity in Corpus Christi, TX

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through innovative technology and a commitment to excellence. As a leader in the automotive industry, we recognize the importance of providing top-notch service to our clients and their customers. Our affiliate, Gubagoo, is dedicated to revolutionizing the way people interact with automotive and recreational vehicle dealerships online. We are seeking highly motivated and customer-focused individuals to join our team as Chat Specialists, working remotely from the comfort of their own homes in Corpus Christi, TX.

Job Overview

As a Chat Specialist at blithequark, you will play a vital role in representing our dealer clients favorably online and converting website traffic into leads. Your primary responsibility will be to engage in online conversations with individuals inquiring about automotive and recreational vehicle sales, service, finance, and general dealership questions. If you are a positive, energetic, and tech-savvy individual with a passion for delivering great customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Handle a wide variety of customer inquiries via online chat, providing accurate and timely information about our products and services.
• Narrow down on appointment information to schedule appointments and capture customer contact information for lead generation and client review.
• Summarize interactions based on customer needs for client review, ensuring that all relevant information is accurately documented.
• Develop and maintain a knowledge base of our evolving products and services, staying up-to-date with the latest industry trends and developments.
• Provide exceptional customer service, responding to customer inquiries in a professional, friendly, and courteous manner.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Previous experience in retail customer service or the automotive industry is preferred but not necessary.
• Basic internet and window-based computer skills, with the ability to multitask and adapt to new technology.
• Strong written and verbal communication skills, with excellent grammar, spelling, and punctuation.
• A positive and professional demeanor, with a strong ability to work in a fast-paced environment.
• Ability to type at least 35 words per minute, with 40 words per minute or above preferred.

Preferred Qualifications

In addition to the essential qualifications, the following preferred qualifications will be considered an asset:

• Gaming experience, which can help develop strong multitasking skills and the ability to work in a fast-paced environment.
• Previous experience working in a remote or home-based environment, with the ability to self-motivate and manage time effectively.
• Knowledge of the automotive industry, including sales, service, and finance.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Excellent problem-solving and analytical skills, with the ability to think critically and outside the box.
• Ability to work in a team environment, with a strong focus on collaboration and teamwork.
• Adaptability and flexibility, with the ability to adjust to changing circumstances and priorities.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Chat Specialist, you will have access to comprehensive training and development programs, designed to help you build your skills and knowledge in the automotive industry. You will also have opportunities to advance your career, with potential for promotion to senior roles or other areas of the business.

Work Environment and Company Culture

blithequark is a relaxed, professional, and fun environment to work in. We value our employees and recognize the importance of work-life balance. As a remote worker, you will have the flexibility to work from the comfort of your own home, with the ability to manage your time effectively and prioritize your well-being.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $13 per hour, with opportunities for advancement and career growth. You will also have access to a range of perks and benefits, including:

• Comprehensive training and development programs.
• Opportunities for career advancement and professional growth.
• A fun and supportive work environment, with a strong focus on teamwork and collaboration.
• Flexible working hours, with the ability to work from home and manage your time effectively.

Requirements for Remote Work

To work as a Chat Specialist at blithequark, you will need to meet the following requirements:

• Have your own computer or laptop with a webcam, second monitor, microphone, and external mouse.
• Live within the state of Texas, with a quiet, dedicated workspace free from distractions.
• Be able to attend 4 weeks of remote training, Tuesday - Saturday between the hours of 11am-7:30pm EDT.
• Have a strong internet connection, with the ability to work reliably and efficiently in a remote environment.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as a Chat Specialist. At blithequark, we value our employees and recognize the importance of providing a supportive and inclusive work environment. With opportunities for career growth and development, a competitive hourly rate, and a range of perks and benefits, this is a unique chance to take your career to the next level and make a real difference in the automotive industry. Apply now to join our team and start your journey with blithequark!