Experienced Remote 988 Crisis Chat and Text Support Representative for Emotional Support and Crisis Intervention in the Tampa Bay Area

Introduction to blithequark and the 988 Crisis and Suicide Lifeline

At blithequark, we are committed to providing vital support to individuals in crisis through the 988 Crisis and Suicide Lifeline. As a leader in crisis intervention and emotional support, we are seeking a compassionate and skilled Remote 988 Chat/Text Representative to join our dedicated team. This role is perfect for individuals who are passionate about making a meaningful difference in the lives of those in need, while working remotely from the comfort of their own homes in the Tampa Bay, FL area.

Job Overview

As a Remote 988 Chat/Text Representative at blithequark, you will play a critical role in responding to incoming chat and text inquiries from individuals seeking assistance through the 988 Crisis and Suicide Lifeline. Your primary responsibility will be to provide emotional support, utilize de-escalation techniques, and facilitate referrals to ensure the well-being and safety of our clients. If you are a empathetic and skilled communicator with a passion for crisis intervention, we encourage you to apply for this rewarding opportunity.

Key Responsibilities

• Respond to incoming chat and text inquiries from individuals seeking assistance through the 988 Crisis and Suicide Lifeline in a timely and compassionate manner.
• Uphold performance metrics in accordance with the standards set by the 988 Lifeline, ensuring the delivery of high-quality support services.
• Engage with individuals in imminent crisis, utilizing de-escalation techniques, safety planning, and strategies to reduce risk during conversations.
• Deliver empathetic and sensitive support to ensure clients feel understood and valued, establishing trust-based and confidential relationships.
• Facilitate referrals, coordinate with mobile crisis units, and collaborate with law enforcement in emergency situations as needed, ensuring seamless support services.
• Complete required Lifeline Simulation Training and participate in annual refresher training to enhance skills and knowledge in crisis intervention.
• Attain a monthly quality assurance score of no less than 85%, demonstrating a commitment to excellence in crisis support services.
• Pursue certification in crisis support through the American Association of Suicidology (AAS) when eligible, further developing expertise in crisis intervention.
• Establish and maintain trust-based, confidential relationships with clients during and after interactions, ensuring ongoing support and care.
• Participate in national, state, and local meetings and outreach initiatives as required, contributing to the development of crisis support services.
• Engage in ongoing training, supervision, and team meetings to enhance team cohesion and effectiveness, ensuring the delivery of high-quality support services.
• Contribute to departmental goals and support organizational success through collaboration, demonstrating a commitment to the mission and values of blithequark.
• Adhere to all organizational policies, practices, and procedures, ensuring compliance and integrity in all aspects of the role.

Essential Qualifications

To be successful in this role, you will require:

• A Bachelor's Degree is preferred; however, candidates with a high school diploma or equivalent combined with relevant experience will be considered.
• A minimum of one year of experience in crisis management, mental health, or substance abuse support is required, demonstrating a strong foundation in crisis intervention.
• Prior experience in crisis communication utilizing chat or text is essential, with a proven ability to provide empathetic and sensitive support in a virtual environment.
• A background in Health and Human Services is preferred, with a strong understanding of the principles and practices of crisis intervention.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Exceptional verbal communication and customer service abilities, with a proven ability to engage with individuals in crisis.
• Strong time management and multitasking skills, with the ability to prioritize tasks and manage multiple conversations simultaneously.
• Proficient in data entry and computer operations, including email communication, recordkeeping, and database management.
• Competent in interpreting and responding to various documents and client inquiries, with a strong understanding of crisis intervention principles and practices.
• Ability to present information clearly to individuals or groups, with a proven ability to communicate complex information in a simple and concise manner.

Career Growth Opportunities

At blithequark, we are committed to the ongoing development and growth of our team members. As a Remote 988 Chat/Text Representative, you will have access to:

• Ongoing training and supervision to enhance your skills and knowledge in crisis intervention.
• Opportunities for certification in crisis support through the American Association of Suicidology (AAS).
• Professional development opportunities to enhance your career trajectory within the field of crisis intervention.
• A collaborative and supportive team environment, with a strong focus on teamwork and camaraderie.

Work Environment and Company Culture

At blithequark, we are proud of our positive and supportive work environment, with a strong focus on teamwork and collaboration. As a Remote 988 Chat/Text Representative, you will be working from the comfort of your own home in the Tampa Bay, FL area, with the opportunity to make a meaningful difference in the lives of those in crisis. Our company culture is built on the values of compassion, empathy, and integrity, with a strong commitment to delivering high-quality support services to our clients.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits to support your well-being and career development. These include:

• A competitive salary and benefits package.
• Ongoing training and professional development opportunities.
• A collaborative and supportive team environment.
• The opportunity to make a meaningful difference in the lives of those in crisis.
• A flexible and remote work environment, with the opportunity to work from the comfort of your own home.

Conclusion

If you are a compassionate and skilled individual with a passion for crisis intervention, we encourage you to apply for this rewarding opportunity. As a Remote 988 Chat/Text Representative at blithequark, you will have the opportunity to make a meaningful difference in the lives of those in crisis, while working in a supportive and collaborative team environment. Don't miss out on this opportunity to join our team and contribute to the delivery of high-quality support services to our clients. Apply now to become a part of the blithequark team and start making a difference in the lives of those who need it most.