**Experienced Live Chat Agent – Delivering Exceptional Customer Service for blithequark**
About blithequark
At blithequark, we're not just a leading airline – we're a team of passionate individuals dedicated to delivering exceptional customer experiences. With a rich history spanning over a century, we've built a reputation for excellence in flight operations and customer service. Our commitment to innovation, teamwork, and customer-centricity has made us a trusted name in air travel. As a Live Chat Agent at blithequark, you'll be part of a diverse and dedicated team that's passionate about making every passenger's journey memorable and enjoyable.Job Summary
We're seeking enthusiastic and customer-focused individuals to join our team as Live Chat Agents. As a remote part-time employee, you'll engage with customers through our chat platform, addressing inquiries, providing timely information, and resolving issues with care and professionalism. If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we encourage you to apply for this exciting opportunity.Responsibilities
As a Live Chat Agent at blithequark, your key responsibilities will include:- Engage with customers through the chat platform to address inquiries and provide timely information.
- Assist passengers with flight bookings, cancellations, and modifications.
- Resolve customer complaints by investigating issues and providing suitable solutions.
- Maintain a positive and empathetic attitude towards customers at all times.
- Update customer information and document interactions in the system accurately.
- Collaborate with team members to discuss improvements and share feedback.
- Stay informed about blithequark's policies, promotions, and travel updates to provide accurate assistance.
Requirements
To succeed as a Live Chat Agent at blithequark, you'll need:- Excellent written communication skills to clearly and professionally interact with customers.
- Ability to handle multiple chat conversations simultaneously with accuracy and efficiency.
- Basic computer proficiency and familiarity with chat software.
- Strong problem-solving skills to effectively address and resolve customer issues.
- Availability to work flexible schedules, including weekends and holidays.
- High-speed internet connection at home to maintain uninterrupted communication.
- Demonstrated experience in customer service or a similar field is preferred.
Benefits
As a Live Chat Agent at blithequark, you'll enjoy:- Comprehensive Health and Dental Insurance to ensure your well-being.
- Paid Training Program to ensure your success in the role and equip you with the skills you need to excel.
- Paid Vacations to maintain a healthy work-life balance and recharge your batteries.
- Flexible Working Hours to accommodate your other commitments and provide a better quality of life.
Qualifications
To be eligible for this role, you'll need:- A high school diploma or equivalent.
- Additional certifications in customer service or communications are a plus.