**Experienced Part-Time Technical Customer Service Advisor for Apple Support College Program**

At blithequark, we believe that our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward. As a blithequark Support College Advisor, your voice is essential in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. As our customers' first point of contact, you'll be the friendly voice of blithequark, providing world-class customer service, troubleshooting, and technical support. We'll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs — and remind them that behind our great products are amazing people.

Company Culture and Environment

At blithequark, we foster a culture of dedication, creativity, and innovation, believing that every customer interaction is an opportunity to delight, engage, and inspire. Inclusion is a shared responsibility, where everyone is held accountable for creating an environment where all feel seen and heard. Our commitment to diversity, equity, and inclusion is reflected in our hiring practices, employee resource groups, and community outreach initiatives.

Career Growth and Development Opportunities

blithequark is committed to helping employees explore their potential through dedicated resources for ongoing growth and career development, ensuring that Advisors are well-prepared and supported in their roles. Our comprehensive training programs, mentorship opportunities, and professional development resources will help you build a strong foundation in technical troubleshooting and customer service, as well as develop valuable skills in communication, problem-solving, and teamwork.

Detailed Benefits and Perks

As a blithequark Support College Advisor, you'll enjoy a range of benefits and perks, including: * Competitive pay * Eligibility to participate in the company stock plan * Time off and employee discounts * Resources supporting career development * Opportunities to work with a diverse team of professionals who share your passion for innovation and customer service

Compensation and Benefits

This part-time position comes with competitive pay and great benefits, including eligibility for the company stock plan, time off, and employee discounts. As a blithequark Support College Advisor, you'll have the opportunity to develop valuable skills and experience while working in a dynamic and supportive environment.

Why you should apply for this position today

By becoming a blithequark Support College Advisor, you'll have the unique opportunity to make a significant impact on customer experiences while developing valuable skills in technical troubleshooting and customer service. You'll work with a diverse team of professionals who share your passion for innovation and customer service, and you'll have access to dedicated resources for ongoing growth and career development.

Skills

To succeed as a blithequark Support College Advisor, you'll need to possess the following skills: * Strong problem-solving abilities * Excellent communication and interpersonal skills * Ability to navigate difficult conversations * Time management and multitasking capabilities * Eagerness to learn and tackle new challenges * Flexibility and good judgment in various situations * Ability to foster inclusion and diversity in the workplace

Responsibilities

As a blithequark Support College Advisor, your responsibilities will include: * Engaging thoughtfully with customers, providing step-by-step solutions * Fixing technical issues while ensuring a positive customer experience * Listening attentively to customer needs and responding effectively * Maintaining a quiet home workspace and meeting technical requirements * Completing pre-employment assessments, background checks, and initial training * Working part-time during training and post-training as per business needs

Qualifications

To be considered for this position, you'll need to meet the following qualifications: * Enrolled in at least one class at a university in the U.S. pursuing a bachelor's degree or higher through May of 2027 or later * A minimum GPA of 2.7 * Successful completion of a pre-employment assessment and initial training * Minimum typing speed of 40 WPM while engaging with customers

Education Requirements

* Enrollment in a relevant university program * Bachelor's degree or higher in Business, Communications, Computer Science, Engineering, or any other tech-related major preferred

Experience Requirements

* Previous experience in customer service or technical support is preferred but not required.

Why work in Raleigh, NC

Raleigh is known for its vibrant culture, innovation, and beautiful outdoor spaces. It offers a strong job market, particularly in technology and education, making it an attractive place for students and young professionals. With a rich blend of history, arts, and diverse culinary offerings, Raleigh provides a well-rounded lifestyle that supports both personal and professional growth.

How to Apply

If you're passionate about customer service, technical troubleshooting, and innovation, and you're looking for a dynamic and supportive environment to develop your skills and experience, we encourage you to apply for this part-time position as a blithequark Support College Advisor. Apply for this job