Experienced Customer Service Representative – Remote Full-Time Opportunity for Delivering Exceptional Client Experiences

Welcome to blithequark

At blithequark, we pride ourselves on being the national leader in filing service of legal documents, with a rich history spanning over 30 years. Our commitment to innovation and excellence has enabled us to stay ahead of the competition, and we continue to advance our technology and business processes to maintain our position as industry leaders. With a team of over 400 talented individuals and offices across the United States, including Los Angeles, Oklahoma City, Phoenix, Brooklyn, and our headquarters in Seattle, we are now seeking a skilled and dedicated Customer Service Representative to join our team in a full-time remote capacity.

About the Role

As a Customer Service Representative at blithequark, you will play a vital role in delivering exceptional customer experiences, addressing and resolving customer questions and issues, and providing timely updates and information. This dynamic role requires a unique blend of diplomacy, problem-solving skills, and the ability to think on your feet, all while maintaining a cool head in a fast-paced environment. If you are a customer-focused individual with a passion for providing top-notch support, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders, in a timely and professional manner
• Manage high-volume phone calls to assist customers with existing orders and guide new customers through the online ordering process
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
• Document issues in Confluence, ensuring accurate and detailed records are maintained
• Visit court dockets for information on case filing and occasionally pull filed papers, as required
• Perform other job-related duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities

Qualifications and Requirements

To be successful in this role, you will need to possess a high school diploma or GED, as well as 1-3 years of customer support or call center experience, preferably in a remote or virtual environment. You should be technology-driven, with experience using computer programs such as Microsoft Outlook, Excel, and Word, as well as PDF Editor and phone systems. Additional requirements include:

• Document manipulation experience, with the ability to read, write, and speak English fluently
• Ability to transcribe information, review orders, investigate issues, and implement solutions in a timely and accurate manner
• Ability to perform repetitive tasks with accuracy, maintaining a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them, demonstrating proactive problem-solving skills
• Ability to implement new processes and changes, improving performance and adapting to evolving business needs
• Typing speed of at least 55 wpm, with excellent communication and interpersonal skills

Essential Skills and Competencies

In addition to the above qualifications, the ideal candidate will possess:

• Excellent customer service skills, with a strong focus on delivering exceptional client experiences
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box
• Effective communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease
• Strong attention to detail, with a focus on accuracy and quality in all aspects of work

Career Growth and Development Opportunities

At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement, training, and education. As a Customer Service Representative, you will have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge in customer service, technology, and industry-specific areas
• Opportunities for career advancement, with a clear path for professional growth and development
• A supportive and collaborative work environment, with a focus on teamwork, communication, and mutual respect
• Access to industry-leading technology and tools, enabling you to deliver exceptional customer experiences and stay ahead of the curve

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment, with a strong focus on company culture and employee well-being. As a remote employee, you will be part of a virtual team, with opportunities to connect with colleagues and participate in company-wide initiatives. Our company culture is built on the values of:

• Integrity, with a commitment to honesty, transparency, and ethics in all aspects of our business
• Respect, with a focus on diversity, inclusion, and equality, valuing the unique perspectives and contributions of all employees
• Innovation, with a passion for creativity, experimentation, and continuous improvement
• Customer-centricity, with a relentless focus on delivering exceptional client experiences and building long-term relationships

Compensation and Benefits

At blithequark, we offer a competitive compensation package, with a hourly rate of $14.00 to $18.00, depending on experience. In addition to your salary, you will be eligible for a range of benefits, including:

• Health, Dental, and Vision insurance, providing comprehensive coverage for you and your family
• 401(k) plan, with a company match, enabling you to save for your future and plan for retirement
• Disability insurance, providing financial protection and peace of mind in the event of illness or injury
• Employee assistance program, offering support and resources for mental health, wellness, and work-life balance
• Paid time off, with a generous allowance for vacation, sick leave, and holidays
• Referral program, with incentives for referring friends and colleagues to join our team

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, blithequark is the ideal place to build a rewarding and challenging career. Apply now to take the first step towards an exciting and fulfilling future with our team!