Experienced Customer Experience Agent for Overnight Shift – Driving User Satisfaction in Ecommerce and Livestream Shopping

Introduction to blithequark

blithequark is revolutionizing the world of ecommerce and livestream shopping, offering a unique platform where users can buy, sell, and discover a wide range of products, from fashion and beauty to electronics and collectibles. As the largest livestream shopping platform in North America and Europe, blithequark is committed to its values and operates as a remote co-located team out of hubs within the US, UK, Ireland, Poland, and Germany. With a focus on community, shopping, and entertainment, blithequark is building the future of ecommerce and is now seeking a highly motivated and customer-focused individual to join its Customer Experience team as a Customer Experience Agent for the overnight shift.

About the Role

The Customer Experience team at blithequark plays a crucial role in driving the best possible user experience through process improvement, order management, and problem-solving. As a Customer Experience Agent, you will be responsible for ensuring that customers receive their products as quickly as possible and resolving any issues that may arise in a timely and professional manner. Your primary goal will be to provide an exceptional customer experience, interacting with buyers and sellers with a customer-first attitude and resolving all customer issues regarding payments, orders, shipments, and general questions with high quality and efficiency.

Key Responsibilities:

• Interact with buyers and sellers to provide a positive experience, ensuring that all customer interactions are handled with a customer-first attitude.
• Resolve customer issues regarding payments, orders, shipments, and general questions in a timely and professional manner, ensuring high-quality outcomes for users.
• Become an expert in blithequark's product, processes, and systems to drive positive outcomes for users and improve the overall customer experience.
• Collaborate with other departments to troubleshoot, research, and resolve open questions, seeking out opportunities to eliminate repeat contacts and improve the customer experience.
• Work proactively to identify areas for process improvement and implement changes to enhance the customer experience and drive business growth.

About You

To succeed as a Customer Experience Agent at blithequark, you should be a curious and hungry individual looking to jumpstart your career in a fast-paced environment. You should have a growth mindset, be willing to take on new challenges, and be passionate about delivering exceptional customer experiences. If you have a customer service mentality, are proactive, and have a passion for reaching the best possible outcome, we want to hear from you.

Essential Qualifications:

• Open to working overnight shifts from 10pm - 7:00am PST.
• 2+ years of support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of ecommerce and marketplace operations.
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers and a customer-first approach.
• Proactive problem-solver and process-improver.
• Bachelor's degree or college experience preferred.
• Previous startup experience is a plus.

Preferred Qualifications:

• Knowledge of collectibles is a plus.
• Experience working in a fast-paced, dynamic environment.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Experience Agent, you will have the opportunity to learn and grow with our company, developing new skills and expertise in ecommerce, customer experience, and problem-solving. You will be part of a dynamic and innovative team, working together to drive business growth and improve the customer experience.

Work Environment and Company Culture

blithequark operates as a remote co-located team, with hubs in the US, UK, Ireland, Poland, and Germany. We value diversity, inclusivity, and respect, and we are committed to creating a positive and supportive work environment. Our company culture is built on a foundation of trust, transparency, and open communication, and we encourage our team members to be themselves, share their ideas, and contribute to the growth and success of our company.

Compensation, Perks, and Benefits

As a Customer Experience Agent at blithequark, you will be offered a competitive hourly rate of $24.04/hour to $28.85/hour, depending on your level, relevant prior experience, skills, and expertise. You will also be eligible for a range of benefits, including:

• Flexible time-off policy and holiday pay for working company-wide holidays.
• Health insurance options, including medical, dental, and vision.
• Work-from-home support and home office setup allowance.
• Monthly allowance for cell phone and internet.
• Care benefits and monthly allowance for food and wellness.
• Annual allowance towards childcare and lifetime benefit for family planning.
• Retirement benefits, including 401k offering and pension plans.
• Monthly allowance to dogfood the app and parental leave.

Conclusion

If you are a motivated and customer-focused individual looking to join a dynamic and innovative team, we encourage you to apply for the Customer Experience Agent role at blithequark. With a commitment to diversity, inclusivity, and respect, we value the unique skills and experiences that each team member brings to our company. Don't miss this opportunity to join a fast-growing and exciting company and contribute to the future of ecommerce and livestream shopping. Apply now to become a part of the blithequark team and start your journey to delivering exceptional customer experiences.