**Experienced Director, CEM Training - Data Center Operations and Training Strategy Development**

Are you a seasoned professional with a passion for data center operations and training strategy development? Do you have a strong background in developing and implementing technical training programs for critical facilities and engineering systems? If so, we invite you to join our team as an Experienced Director, CEM Training - Data Center Operations and Training Strategy Development. **About Us** At Jones Lang LaSalle (JLL), we are a leading global commercial real estate and investment management company that has been shaping the future of real estate for over 200 years. Our mission is to help our clients, people, and communities SEE A BRIGHTER WAY by combining world-class services, advisory, and technology to deliver exceptional results. We are committed to hiring the best, most talented people in our industry and supporting them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. **Job Summary** As an Experienced Director, CEM Training - Data Center Operations and Training Strategy Development, you will be responsible for developing and implementing account technical/formal training program strategy, policy, and procedures related to delivery of technical and safety-related assessments, technical training, site and account-specific customized training, and associated analytical data associated with training dashboards. You will also be responsible for developing data center/critical environment training platform/technology strategy, leveraging existing systems while exploring 3rd party capabilities to enhance training delivery and content. **Key Responsibilities** * Develop and implement account technical/formal training program strategy, policy, and procedures related to delivery of technical and safety-related assessments, technical training, site and account-specific customized training, and associated analytical data associated with training dashboards * Develop data center/critical environment training platform/technology strategy, leveraging existing systems while exploring 3rd party capabilities to enhance training delivery and content * Develop all technical content related to critical facilities and engineering systems such as mechanical, electrical, plumbing, fire, and some IT Services (rack/stack, hardware planning, etc.) were applicable in the MSA contract * Develop learning modules associated with technician apprenticeship programs for critical facilities with the ability to certify content * Develop training and implementation strategy with the capability to span regions and various cultures * Support critical environments CyrusOne account portfolio, personnel development, and establishing technical training programs related to human error, assets, and complex data center systems * Develop and implement annual training program and teaching plans * Provide input to account-related quarterly and annual training budgets * Responsible to drive a culture of 100% data center uptime * Support data center business pursuits with divisional and regional business ensuring training solution is applied appropriately * Provide data center solutions and new business transition support leading complex engagements, stabilization, and transformation programs in high-risk environments * Drive deployment of data center training products programs per the MSA 2.1 of the contract and support deployment with feedback loop * Provide input to strategic data center product bundle to ensure JLL Data Center capabilities are managed with limited risks and exposure * Integrate training related to operational best practices within existing program/playbook and Engineering Center of Excellence * Act as subject matter expert and single point of contact for data center training program within your assigned responsibility * Accountable for collaborating with JLL Account Service lines to achieve goals & objectives * Accountable for working with HR on tracking training hours and content delivered via the HR JLL System * Consult with clients and account leadership with all aspects of data center operations, management, account expansions, and design to deliver customized training methods * Maintain effective communications with external and internal clients, technical personnel, and key management * Accountable for regular communications with JLL and CyrusOne training calls in each region * Accountable for working with vendors and procurement partners to obtaining training materials and content * Periodically evaluate ongoing programs to ensure that they reflect any change * Acclimate new hires to the CyrusOne account and conduct orientation sessions * Setup training schedule and deliver training courses * Development of the Train the Trainer program **Essential Qualifications** * Must have in-depth knowledge and experience in a data center and critical facility, including UPS Systems, emergency generators, and switch-gear * Prior experience with development of mission critical programs operations and management * Minimum of 12 years of experience as a Training Director, Training Manager, or similar role * 10 years of managing Account programs * Working knowledge of computer applications including Word and Excel * Demonstrated verbal/written communication skills * Proven record of excellent internal and external customer service * Certification in training and development related to technical training * Expertise in training content creation and deployment while leveraging the latest advancements in technology * Experience organizing training activities in a corporate environment * High degree of communication and leadership skills * Ability to meet 30-40% travel requirements * Ability to articulate value proposition to CyrusOne client **Preferred Qualifications** * Experience with data center operations and training strategy development * Knowledge of data center infrastructure, including UPS Systems, emergency generators, and switch-gear * Experience with developing and implementing technical training programs for critical facilities and engineering systems * Experience with data center/critical environment training platform/technology strategy development * Experience with learning module development and certification * Experience with training and implementation strategy development * Experience with data center business pursuits and new business transition support * Experience with data center solutions and product bundle development **Skills and Competencies** * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks and projects * Strong leadership and management skills * Ability to articulate value proposition to clients and stakeholders * Experience with data center operations and training strategy development * Knowledge of data center infrastructure, including UPS Systems, emergency generators, and switch-gear * Experience with developing and implementing technical training programs for critical facilities and engineering systems * Experience with data center/critical environment training platform/technology strategy development * Experience with learning module development and certification * Experience with training and implementation strategy development * Experience with data center business pursuits and new business transition support * Experience with data center solutions and product bundle development **Career Growth Opportunities and Learning Benefits** At JLL, we are committed to supporting our employees' career growth and development. As an Experienced Director, CEM Training - Data Center Operations and Training Strategy Development, you will have opportunities to: * Develop and implement training programs and strategies that align with the company's goals and objectives * Collaborate with cross-functional teams to achieve business objectives * Provide input to account-related quarterly and annual training budgets * Develop and implement annual training program and teaching plans * Provide input to strategic data center product bundle to ensure JLL Data Center capabilities are managed with limited risks and exposure * Integrate training related to operational best practices within existing program/playbook and Engineering Center of Excellence * Act as subject matter expert and single point of contact for data center training program within your assigned responsibility **Work Environment and Company Culture** At JLL, we are committed to creating a work environment that is inclusive, diverse, and supportive of our employees' well-being. As an Experienced Director, CEM Training - Data Center Operations and Training Strategy Development, you will have the opportunity to work in a dynamic and fast-paced environment that is focused on delivering exceptional results. Our company culture is built on the following values: * Collaboration: We work together to achieve our goals and objectives * Innovation: We are committed to innovation and continuous improvement * Excellence: We strive for excellence in everything we do * Respect: We treat each other with respect and dignity * Integrity: We operate with integrity and transparency **Compensation, Perks, and Benefits** At JLL, we offer a competitive compensation package that includes: * Salary: $150,000.00 - $175,000.00 per year * Bonus: Eligible for bonus based on performance * Benefits: Comprehensive medical, dental, and vision care, 401(k) plan with matching company contributions, paid parental leave, paid time off, and company holidays * Flexible and Remote Work Arrangements: May be available * Personalized Benefits: Support personal well-being and growth through our comprehensive benefits package **How to Apply** If you are a motivated and experienced professional with a passion for data center operations and training strategy development, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our website. **Equal Employment Opportunity** JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, including the online application and/or overall selection process, you may contact us at [insert email address]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our website. **California Residents Only** If you are a California resident as defined in the California Consumer Privacy Act (CCPA), please view our [insert link] which describes your rights and disclosures about your personal information. **Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance** JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. **Pursuant to the San Francisco Fair Chance Ordinance** We will consider for employment qualified applicants with arrest and conviction records. **Expected Salary:** $150,000.00 - $175,000.00 per year **Location:** Fort Worth, TX - Dallas, TX **Apply Now** If you believe you have what it takes, submit your application without delay. 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