Experienced Full Time and Part Time Lobby Customer Service Representative – Dynamic Community Support and Public Assistance Programs

Introduction to Denver Human Services

Denver Human Services is at the forefront of supporting the community, providing essential services to one in three Denver residents. Our vision is to create a healthy community where people are connected, supported, safe, and well. We are committed to delivering professional and respectful customer service, and we are seeking dynamic and passionate individuals to join our team as Full Time and Part Time Lobby Customer Service Representatives.

About the Role

As a Lobby Customer Service Representative, you will be the face of Denver Human Services, providing exceptional customer service to internal and external customers. You will work in a fast-paced environment, responding to customer inquiries, completing accurate data entry, and issuing electronic benefit cards. Your role will be critical in supporting our community, and we are looking for individuals who are passionate about making a difference.

Key Responsibilities

• Provide professional and respectful customer service to internal and external customers
• Gain general knowledge to respond to customer questions at the lobby window
• Complete accurate data entry of new applications for food, cash, and medical benefits
• Issue electronic benefit cards (EBT) or perform EBT destruction as assigned
• Work in a fast-paced environment, adhering to quick turnaround times, and executing accurate follow-up and follow-through

About You

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience. Our ideal candidate has a proven ability to make a difference through engaging customers with a solution-oriented approach. You should have a passion for working in the community and exhibit a strong desire to work with vulnerable, at-risk populations.

Essential Qualifications

• Graduation from high school or possession of a GED, HiSET, or TASC Certificate
• Three years of full-performance office support/clerical work (type and level of an Administrative Support Assistant III)
• Strong Microsoft Office skills (Outlook, Word, Excel)
• Ability to read, write, and speak proficiently

Preferred Qualifications

• Bilingual skills
• Experience working in a fast-paced environment
• Proven success in working with vulnerable, at-risk populations

Skills and Competencies

To be successful in this role, you should possess excellent communication and interpersonal skills, with the ability to work effectively with diverse populations. You should be able to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities. Strong problem-solving skills and attention to detail are also essential.

Career Growth Opportunities and Learning Benefits

At Denver Human Services, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including on-the-job training, workshops, and conferences. Our employees have the opportunity to work on a range of projects, developing their skills and expertise in areas such as customer service, data entry, and community support.

Work Environment and Company Culture

Our work environment is dynamic and fast-paced, with a focus on delivering exceptional customer service. We value diversity, equity, and inclusion, and we are committed to creating a workplace culture that is respectful, supportive, and inclusive. Our employees are passionate about making a difference, and we are looking for individuals who share our vision and values.

Compensation, Perks, and Benefits

We offer a competitive salary range of $22.01 - $33.02, with a target hiring range of $22.01 - $26.84. Our employees are eligible for a range of benefits, including:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within the first year + 11 paid holidays, 1 personal holiday, and 1 volunteer day per year
• Competitive medical, dental, and vision plans effective within 1 month of start date

Conclusion

If you are passionate about making a difference in your community, we encourage you to apply for this exciting opportunity. As a Lobby Customer Service Representative, you will be part of a dynamic team that is dedicated to delivering exceptional customer service and supporting vulnerable populations. Don't miss out on this chance to join our team and make a real difference in the lives of others.

How to Apply

To apply for this role, please submit your application online. We recommend that you add [email protected] to your safe sender list, as you will receive an email with a link to an online assessment or test. If you have any questions or require assistance with the application process, please contact [email protected].

We are an equal opportunities employer, and we welcome applications from diverse candidates. If you require any accommodations or support during the application process, please don't hesitate to contact us.