Experienced Remote Executive Administrative Assistant – Enterprise Control Management Lead for a Dynamic and Supportive Team

Introduction to American Express and Our Mission

At American Express, we believe that with the right backing, people and businesses can progress in incredible ways. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. Our mission is to provide the world's best customer experience every day, upholding our company values and powerful backing promise with integrity and in an environment where everyone feels seen, heard, and valued.

About the Role and Our Team

We are seeking an experienced and highly skilled Executive Administrative Assistant to support our Enterprise Control Management Utility Lead and manage the needs of several Vice Presidents and team members. As a key member of our team, you will be responsible for providing exceptional administrative support, ensuring seamless day-to-day operations, and contributing to the success of our organization. Our team is part of American Express National Bank, which represents more than 60% of the company's revenues through consistent payments, financing, and savings products.

Key Responsibilities

• Manage calendars on a daily, weekly, and monthly basis, ensuring effective time management and coordination.
• Coordinate general follow-ups and generate reminders to meet deadlines and commitments.
• Oversee management of IDs, Access, Payroll, and monthly expense reports, ensuring compliance with company policies.
• Arrange logistics for meeting administration, including in-person, telepresence, and WebEx meetings.
• Procure laptops, office supplies, and office space, managing the procurement process, researching, and approving invoices.
• Maintain accurate timekeeping and submission for the team, managing ad-hoc requests and ensuring timely completion of tasks.
• Collaborate with other executive assistants on office operations, maintaining headcount reporting, organizational charts, and department distribution lists.
• Coordinate domestic and foreign travel arrangements, including air, hotel, car transfers, and meeting agendas.
• Ensure timely preparation and processing of expense reports and invoices, reviewing expenses submitted to leaders for approval and highlighting any out-of-policy spend.
• Communicate effectively with team members and key partners, managing the brand of the team and demonstrating meticulous attention to detail.
• Manage office supplies, equipment, and other supply requests, ensuring a well-organized and efficient work environment.
• Perform various accounting functions, including expense management, resource reallocations, and telephonic issues.
• Coordinate facilities management responsibilities, ensuring a safe and comfortable working environment.
• Follow up with team members on training, requirements, and deadlines, providing support and guidance as needed.
• Assist with special projects and initiatives as requested, demonstrating a willingness to learn and take on new challenges.

Essential Qualifications

To be successful in this role, you should have:

• At least 3+ years of experience as an Executive Assistant to a senior leader, with a strong background in office management and technologies.
• Proven experience exercising discretion and confidentiality with sensitive information.
• A motivated and proactive approach, with strong initiative, organizational, administrative, and interpersonal skills.
• Excellent attention to detail, with an emphasis on accuracy, quality, timeliness, follow-through, and a sense of urgency in executing tasks.
• The ability to work well under pressure, maintaining composure and professionalism in a fast-paced environment.
• Strong verbal and written communication skills, with the ability to communicate effectively via phone, email, and in-person.
• High-level proficiency in MS Office, including Word, Excel, and PowerPoint, as well as internal AXP (or related) tools and systems, such as phone functions, MS Outlook, Ariba, Concur, and Payroll.
• Knowledge of AXP policies and office procedures, with a strong understanding of administrative best practices.

Preferred Qualifications

While not essential, the following qualifications are desirable:

• Experience working in a similar industry or role, with a strong understanding of enterprise control management and administrative operations.
• A certification in administrative assistance or a related field, demonstrating a commitment to professional development and excellence.
• Experience with project management tools and software, with the ability to coordinate and manage multiple projects simultaneously.
• A strong network of professional contacts, with the ability to build and maintain relationships with key stakeholders and partners.

Skills and Competencies

To succeed in this role, you should possess the following skills and competencies:

• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple deadlines.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with team members, stakeholders, and partners.
• High-level proficiency in MS Office and other administrative software, with the ability to learn and adapt to new systems and technologies.
• A strong attention to detail, with an emphasis on accuracy, quality, and timeliness in executing tasks.
• The ability to work independently and as part of a team, with a strong sense of initiative and motivation.
• A proactive and flexible approach, with the ability to adapt to changing priorities and deadlines.

Career Growth Opportunities and Learning Benefits

At American Express, we are committed to supporting the growth and development of our colleagues. As an Executive Administrative Assistant, you will have access to a range of training and development opportunities, including:

• Professional development programs, designed to enhance your skills and knowledge in administrative assistance and related fields.
• Leadership development opportunities, providing the chance to build and develop your leadership skills and abilities.
• Cross-functional training, allowing you to gain experience and knowledge in different areas of the business.
• Mentorship programs, providing the opportunity to learn from experienced colleagues and leaders.
• Education assistance programs, supporting your ongoing education and development.

Work Environment and Company Culture

At American Express, we pride ourselves on our dynamic and supportive work environment. As an Executive Administrative Assistant, you will be part of a team that values:

• Collaboration and teamwork, with a strong emphasis on building and maintaining relationships with colleagues and stakeholders.
• Innovation and creativity, with the freedom to think outside the box and develop new ideas and solutions.
• Diversity and inclusion, with a commitment to creating a work environment that is welcoming and inclusive to all.
• Professional development and growth, with a range of training and development opportunities to support your ongoing growth and development.
• Work-life balance, with a range of benefits and programs designed to support your overall well-being and quality of life.

Compensation, Perks, and Benefits

As an Executive Administrative Assistant at American Express, you will be eligible for a range of compensation, perks, and benefits, including:

• A competitive salary range of $24.05 to $48.10 hourly, depending on experience and location.
• Bonus incentives, providing the opportunity to earn additional income based on performance and contributions.
• A comprehensive benefits package, including medical, dental, vision, life insurance, and disability benefits.
• A 6% company match on retirement savings plan, supporting your long-term financial security and well-being.
• Free financial coaching and financial well-being support, providing guidance and advice on managing your finances and achieving your financial goals.
• Flexible working arrangements, including hybrid, onsite, or virtual options, depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors, depending on location.
• Free and confidential counseling support through our Healthy Minds program.

Conclusion and Call to Action

If you are a motivated and experienced administrative professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As an Executive Administrative Assistant at American Express, you will have the chance to work with a dynamic and supportive team, develop your skills and knowledge, and contribute to the success of our organization. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and take the first step towards a rewarding and challenging career with American Express.