Remote Entry-Level Customer Service Representative – Full Training, Career Growth & B2B Support for AT&T Products

Core Information

• Company: Workwarp – a leader in remote workforce solutions delivering top‑tier training, technology, and support to a diverse client portfolio.
• Job Title: Remote Entry-Level Customer Service Representative – Full Training, Career Growth & B2B Support for AT&T Products
• Location: 100% Remote (United States)
• Compensation: Competitive salary with performance‑based incentives and quarterly bonuses.
• Start Date: Immediate openings – we’re hiring now!
• Employment Type: Full‑time, entry‑level with a clear pathway to advancement.

Why Workwarp?

At Workwarp, we believe that every individual deserves a supportive environment where talent can flourish, regardless of geography. Our mission is to bridge the gap between ambitious professionals and world‑class companies by delivering comprehensive, hands‑on training that prepares you for success in the fast‑moving telecommunications sector. As a remote‑first organization, we empower you with flexible work arrangements, cutting‑edge collaboration tools, and a culture built on trust, accountability, and continuous learning. Whether you’re just launching your career or looking to pivot into a high‑growth field, Workwarp provides the mentorship, resources, and community you need to thrive.

About the Role

The Remote Entry‑Level Customer Service Representative is the front line of our client‑focused operations. You will be entrusted with representing AT&T’s suite of products to a variety of small‑ and medium‑sized businesses, ensuring each client receives exceptional service, insightful guidance, and tailored solutions that drive their success. This position is deliberately designed for candidates with little to no professional experience; you will receive a structured, immersive training program that covers every facet of customer interaction, account management, and business‑to‑business sales. Your growth is our priority—within the first few months, high‑performing representatives can unlock accelerated promotion tracks, specialized certifications, and leadership opportunities.

Key Responsibilities

• Build and nurture client relationships – Deliver timely, courteous, and solution‑oriented service that fosters trust and encourages long‑term partnership with AT&T products.
• Master product knowledge – Participate in intensive training modules to gain a deep understanding of AT&T’s portfolio, from wireless solutions to business‑grade cloud services, enabling you to confidently educate customers on benefits and use cases.
• Serve as the primary point of contact – Act as the go‑to liaison for both new and existing clients, handling inbound inquiries, outbound outreach, and follow‑ups with precision and professionalism.
• Troubleshoot and resolve account issues – Identify, diagnose, and solve technical or billing challenges, collaborating with internal specialists when needed to ensure rapid, effective resolutions.
• Process account maintenance requests – Update contact information, adjust service plans, and execute upgrades or downgrades while maintaining rigorous data accuracy and compliance standards.
• Identify upsell and cross‑sell opportunities – Leverage insights gathered from client interactions to recommend relevant AT&T products that enhance operational efficiency and drive revenue growth.
• Provide strategic business advice – Offer recommendations on best practices, emerging technologies, and process improvements that help clients streamline operations and stay competitive.
• Collaborate with sales and product teams – Share client feedback, market trends, and pain points to influence product development, marketing strategies, and sales tactics.

Essential Qualifications

• Strong customer‑service orientation – Demonstrated passion for helping people, with an ability to listen actively, empathize, and respond with clear, actionable solutions.
• Excellent communication skills – Proficiency in both written and verbal communication, capable of addressing stakeholders at all organizational levels with confidence and professionalism.
• Organizational aptitude – Ability to juggle multiple tasks, prioritize effectively, and manage time efficiently in a fast‑paced, remote environment.
• Adaptability and resilience – Comfortable navigating ambiguity, learning new systems quickly, and thriving under shifting priorities and evolving business needs.
• Self‑starter mindset – Demonstrated initiative to take ownership of projects, seek out resources, and drive results without constant supervision.
• Basic technical proficiency – Familiarity with common workplace software (e.g., Microsoft Office, Google Workspace) and a willingness to master CRM platforms and ticketing systems.

Preferred Qualifications

• Experience in a call‑center, retail, or any customer‑facing role, even on a part‑time or volunteer basis.
• Introductory knowledge of telecommunications products or services.
• Previous exposure to sales processes, such as lead generation, qualification, or closing.
• Certification or coursework in business communication, customer experience, or related fields.

Skills & Competencies for Success

• Active listening – Capturing the full intent behind a client’s words to provide accurate, personalized assistance.
• Problem‑solving – Quickly analyzing issues and devising effective, scalable solutions.
• Empathy – Understanding the emotional context of customers to build rapport and loyalty.
• Attention to detail – Ensuring data integrity and flawless execution of account changes.
• Team collaboration – Working seamlessly with colleagues across sales, tech support, and product development.
• Goal orientation – Setting and achieving targets for response time, customer satisfaction scores, and upsell metrics.
• Digital literacy – Comfortable navigating cloud‑based tools, CRM dashboards, and virtual communication platforms.
• Continuous learning mindset – Eager to acquire new knowledge, certifications, and industry best practices.

Career Growth & Learning Opportunities

Workwarp is committed to turning ambition into achievement. Within the first three months, you will complete a rigorous onboarding curriculum covering product knowledge, communication techniques, and sales fundamentals. High‑performing representatives will have the chance to specialize in areas such as Technical Support, Account Management, or Business Development. As you demonstrate mastery, you can progress to roles like Senior Customer Success Specialist, Team Lead, or even Remote Sales Manager. We also sponsor industry‑recognized certifications (e.g., AT&T Partner Certification, Certified Customer Service Professional) and offer tuition reimbursement for relevant higher‑education courses. Our mentorship program pairs you with experienced colleagues who provide guidance, performance feedback, and career advice to accelerate your professional trajectory.

Work Environment & Company Culture

Our remote‑first philosophy means you can work from anywhere with a reliable internet connection, while still feeling connected to a vibrant, inclusive community. We foster a culture built on:

• Transparency – Open communication channels, regular virtual town‑halls, and clear expectations.
• Inclusivity – A diverse workforce where every voice is valued, and initiatives that celebrate different backgrounds.
• Work‑life balance – Flexible scheduling, generous paid time off, and mental‑wellness resources.
• Recognition – Quarterly awards, peer‑to‑peer shoutouts, and performance‑based bonuses that celebrate your contributions.
• Innovation – Access to the latest collaboration tools (Slack, Zoom, Asana) and a sandbox environment for testing new ideas.

Compensation, Benefits & Perks

We offer a total rewards package designed to support both your professional aspirations and personal wellbeing:

• Competitive base salary with performance‑driven commission structure.
• Health, dental, and vision insurance – Fully covered for employees, with options for dependents.
• Retirement savings plan – 401(k) with company match.
• Paid time off (PTO) – Generous accruals, plus paid holidays and sick leave.
• Professional development stipend – Annual budget for certifications, courses, or conferences.
• Home office allowance – One‑time grant to equip your workspace with ergonomic furniture and technology.
• Employee assistance program (EAP) – Confidential counseling, legal and financial advice.
• Virtual social events – Team‑building games, coffee chats, and wellness challenges to keep morale high.

How to Apply

If you are ready to launch a rewarding career that blends customer advocacy with business growth, we want to hear from you. Click the link below to submit your resume, a brief cover letter outlining why you’re passionate about helping clients, and any relevant certifications or coursework you’ve completed.

Apply Now – Start Your Journey with Workwarp Today!

Final Thoughts

At Workwarp, you’re not just filling a position—you’re joining a community that invests in your future, celebrates your successes, and equips you with the tools to become a leader in the customer experience arena. Take the first step toward an exciting, fulfilling career in telecommunications. Apply today and let’s build great experiences together.