Experienced Customer Support Specialist for Voice and Chat Account – Delivering Exceptional Client Experiences in a Dynamic E-commerce Environment

Key Responsibilities

• Respond to customer inquiries and complaints via voice calls and/or chat in a professional and courteous manner
• Provide prompt and efficient issue resolution, ensuring that customers are satisfied with the outcome
• Troubleshoot technical issues and escalate complex problems to the appropriate department for further assistance
• Maintain accurate records of all client interactions and transactions, ensuring that customer information is up-to-date and easily accessible
• Collaborate with the customer support team to ensure that issues are resolved in a timely and efficient manner
• Identify opportunities to improve the customer experience and communicate these to the team, contributing to the development of new processes and procedures

Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

• Native Speaker level proficiency in Filipino and English, with excellent communication skills both written and verbal
• Bachelor's degree in a related field, such as business, marketing, or communication
• 2+ years of experience in a customer support role, with a proven track record of providing exceptional customer service
• Ability to work under pressure in a fast-paced environment, with strong problem-solving skills and attention to detail
• Experience using customer support software, such as Gorgias, with the ability to quickly learn new systems and technologies

Preferred Qualifications

• Previous experience working in an e-commerce environment, with a strong understanding of the challenges and opportunities that come with this type of business
• Experience with remote work, with the ability to work independently and as part of a distributed team
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including:

• Independent Contractor Agreement, with the flexibility to work as an independent contractor
• Quarterly Performance Bonus, with the opportunity to earn additional income based on performance
• Monthly Performance Bonus, with regular opportunities to earn extra income
• Health Insurance Reimbursement, with support for your health and wellbeing
• WFH Upgrade Allowance, with the opportunity to upgrade your home workspace
• 15 Days Paid Time-Off, with plenty of time to rest and recharge
• 6 Company-Wide Holidays, with opportunities to celebrate with your colleagues
• 6 Country Holidays, with time to observe national holidays
• 100% Fully Remote, with the flexibility to work from anywhere
• 9 AM - 5 PM CST, with a regular schedule and plenty of opportunities for work-life balance

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including:

• Ongoing training and support, with regular opportunities to learn new skills and develop your expertise
• Career advancement opportunities, with the chance to move into new roles and take on new challenges
• Feedback and coaching, with regular opportunities to receive feedback and coaching from experienced colleagues

Company Culture

At blithequark, we are proud of our dynamic and supportive company culture. We believe in:

• Collaboration and teamwork, with a strong emphasis on working together to achieve common goals
• Innovation and creativity, with plenty of opportunities to think outside the box and come up with new ideas
• Open communication, with regular opportunities to share your thoughts and ideas with colleagues and managers
• Work-life balance, with a strong emphasis on maintaining a healthy balance between work and personal life

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we want to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.