Experienced Customer Support Specialist – Linux and Managed Services Provider Expertise Required for 24/7 Remote Support

Introduction to Our Company and Opportunity

We are a dynamic and innovative company seeking a highly skilled and dedicated Customer Support Specialist to join our team. As a leader in our industry, we pride ourselves on delivering exceptional service and support to our clients, and we are looking for someone who shares our passion for excellence. This is a unique opportunity to work from the comfort of your own home, providing technical support to our customers via phone, ticket system, or messenger. If you have a strong background in Linux and Managed Services Provider (MSP) experience, we encourage you to apply for this exciting role.

About the Role

As a Customer Support Specialist, you will be responsible for providing top-notch technical support to our customers, resolving a wide range of advanced Linux and AWS server management issues. You will use your critical thinking skills to identify and resolve technical problems, maintain effective communication with internal and external channels, and provide short-term resolutions and develop preventative measures for the longer term. This is a 100% remote opportunity, and you will be working from home, with the possibility of working one weekend day and being available for 24/7 support.

Key Responsibilities

• Provide technical support for customers via phone, ticket system, or messenger
• Provide support in a wide range of advanced Linux and AWS server management issues
• Use critical thinking skills to identify and resolve technical problems
• Maintain effective communication with internal and external channels
• Provide short-term resolutions and develop preventative measures for the longer term
• Monitor server alerts for any performance issues and address them appropriately
• Help create internal documentation as well as customer-facing knowledge base
• Assist in onboarding, training, and mentoring new team members
• Keep up to date with relevant technologies

Qualifications and Requirements

To be successful in this role, you will need to have a strong background in customer service and technical support, with at least 1+ years of experience in customer service/technical support via phone or ticketing system. You will also need to have experience as a System Administrator or End User of a Linux Operating System, with knowledge of Ubuntu, CentOS, CloudLinux, DNS, Networking, IP routing, MySQL, and cPanel. Managed Services Provider (MSP) experience is required, as well as experience with troubleshooting in multi-user environments and hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.).

Essential Qualifications

• 1+ years of experience in customer service/technical support via phone or ticketing system
• Experience as System Administrator, or End User of a Linux Operating System (Ubuntu, CentOS, CloudLinux)
• Managed Services Provider (MSP) experience
• Experience with troubleshooting in multi-user environments
• Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.)
• General understanding of networking (TCP/IP, DNS, Routing, E-Mail)

Preferred Qualifications

• Demonstration of independent thinking and decision-making abilities
• Ability to multitask, adapt to changes quickly, and to prioritize work
• Excellent communication, availability, and interpersonal skills
• Strong troubleshooting skills in a fast-paced environment
• Open to 24/7 support environment
• Availability to possibly work weekends

Skills and Competencies

To be successful in this role, you will need to have a strong set of skills and competencies, including:

• Strong technical skills, with the ability to learn and adapt quickly
• Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders
• Strong problem-solving and analytical skills, with the ability to identify and resolve technical problems
• Ability to work independently and as part of a team, with a strong sense of accountability and responsibility
• Strong organizational and time management skills, with the ability to prioritize work and meet deadlines

Career Growth Opportunities and Learning Benefits

At our company, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have the opportunity to develop your skills and knowledge, with access to training and development programs, as well as opportunities for career advancement. You will be working with a talented and experienced team, and will have the opportunity to learn from others and share your own knowledge and expertise.

Work Environment and Company Culture

Our company culture is built on a foundation of excellence, innovation, and teamwork. We are a dynamic and fast-paced organization, with a strong focus on delivering exceptional service and support to our clients. As a remote employee, you will be working from home, but will still be an integral part of our team. We offer a collaborative and supportive work environment, with regular check-ins and opportunities for feedback and growth.

Compensation, Perks, and Benefits

We offer a competitive salary and comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan and paid time off. As a remote employee, you will also have the flexibility to work from home, with the possibility of working one weekend day and being available for 24/7 support.

Conclusion

If you are a motivated and dedicated individual, with a strong background in customer service and technical support, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist, you will have the opportunity to work with a talented and experienced team, develop your skills and knowledge, and contribute to the growth and success of our company. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and take the first step towards an exciting and rewarding career with our company.

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