Experienced Remote Customer Service Representative – Healthcare Industry Expertise and Exceptional Member Support

Welcome to Garner Health: Transforming the Healthcare Economy

At Garner Health, we are driven by a mission to revolutionize the healthcare economy, ensuring that everyone has access to high-quality, affordable care. By empowering employers to restructure their healthcare benefits and providing data-driven insights, we guide employees towards higher-quality, lower-cost healthcare providers. The result is better health outcomes for patients and a more rewarding practice for doctors. Backed by top-tier venture capital firms, we are rapidly expanding and seeking talented individuals to join our team.

About the Role: Contract Customer Service Representative

We are seeking a highly skilled and compassionate Contract Customer Service Representative to join our member services team. As the voice of Garner, you will engage with our members via phone, chat, and email, providing exceptional support and guidance to help them navigate our program and find the right healthcare solutions for their needs. Your expertise will be instrumental in ensuring that our members have a seamless and positive experience with Garner.

Key Responsibilities:

• Deliver outstanding service to our members through various channels, including phone, chat, and email, offering education and guidance to help them understand and utilize their benefits
• Follow established best practices for handling member inquiries, identifying areas for process improvement and suggesting innovative solutions
• Effectively manage and organize your workload using our platform and tools, including Zendesk and G Suite
• Triage and escalate complex and urgent member care needs, ensuring timely and effective resolution
• Maintain a detailed, working knowledge of employer health benefits and insurance, staying up-to-date on industry developments and trends
• Relay member feedback to leadership teams, contributing to the continuous improvement of our solution and services

Candidate Profile: Passionate and Resourceful Customer Service Expert

To excel in this role, you should possess a genuine passion for helping others, combined with excellent communication and problem-solving skills. Your experience in customer-facing environments has taught you the importance of remaining calm under pressure, thinking creatively, and empathizing with others. You are a process-oriented individual with a high level of digital organization and resourcefulness, comfortable working in a rapidly evolving startup environment.

Essential Qualifications:

• A passion for delivering exceptional customer service and support
• Experience working in a customer-facing environment, with a proven track record of staying calm under pressure
• Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner
• A high level of process-orientation, digital organization, and resourcefulness, with the ability to adapt to new tools and systems
• A desire to work in a rapidly evolving startup environment, with a willingness to navigate ambiguity and uncertainty
• A strong commitment to our mission to improve the healthcare system, with a desire to make a positive impact on people's lives

Preferred Qualifications:

• A bachelor's degree in a related field, such as healthcare administration, customer service, or communications
• Previous experience working in the healthcare industry, with a strong understanding of employer health benefits and insurance
• Experience working with customer relationship management (CRM) software, such as Zendesk, and Google Suite
• A certification in customer service, such as the Certified Customer Service Representative (CCSR) designation

Skills and Competencies:

To succeed in this role, you should possess a unique blend of skills and competencies, including:

• Exceptional communication and interpersonal skills, with the ability to build rapport with members and provide empathetic support
• Strong problem-solving and analytical skills, with the ability to navigate complex issues and identify creative solutions
• Highly organized and resourceful, with the ability to prioritize tasks, manage multiple projects, and meet deadlines
• Adaptable and flexible, with the ability to thrive in a rapidly evolving startup environment and navigate ambiguity and uncertainty
• Strong technical skills, with the ability to learn and adapt to new tools and systems, including CRM software and Google Suite

Career Growth and Learning Opportunities:

At Garner Health, we are committed to the growth and development of our team members. As a Contract Customer Service Representative, you will have access to a range of learning opportunities, including:

• Comprehensive training and onboarding program, designed to equip you with the knowledge and skills necessary to succeed in your role
• Ongoing coaching and feedback, with regular check-ins and performance evaluations to support your growth and development
• Professional development opportunities, including workshops, webinars, and conferences, to help you stay up-to-date on industry trends and best practices
• Cross-functional collaboration, with the opportunity to work with various teams, including operations, marketing, and product development

Work Environment and Company Culture:

At Garner Health, we pride ourselves on our positive and inclusive company culture. As a remote team, we are committed to creating a virtual work environment that is collaborative, supportive, and engaging. You can expect:

• A dynamic and supportive team, with a shared passion for delivering exceptional customer service and improving the healthcare system
• Flexible working hours, with the ability to work from the comfort of your own home and create a schedule that suits your needs
• Regular team meetings and social events, to help you stay connected with your colleagues and build meaningful relationships
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all

Compensation, Perks, and Benefits:

We offer a competitive hourly rate of $17-19 per hour, depending on your qualifications and experience. As a Contract Customer Service Representative, you can expect:

• A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) retirement plan
• Generous paid time off, including vacation days, sick leave, and holidays
• Opportunities for professional growth and development, with a focus on helping you achieve your career goals
• A dynamic and supportive work environment, with a team that is passionate about delivering exceptional customer service and improving the healthcare system

Conclusion:

If you are a passionate and resourceful customer service expert, with a desire to make a positive impact on people's lives, we encourage you to apply for this exciting opportunity. As a Contract Customer Service Representative at Garner Health, you will be part of a dynamic and supportive team, dedicated to delivering exceptional service and improving the healthcare system. Don't miss out on this chance to join our mission and make a difference in the lives of our members. Apply now and take the first step towards a rewarding and challenging career with Garner Health.

How to Apply:

Ready to join our team? The first step is easy. Click the apply button and submit your application, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you and explore how you can contribute to our mission to transform the healthcare economy.