Experienced Customer Service Remote Agents for College Students - Flexible Work from Home Opportunities in Illinois, Iowa, or Wisconsin

Welcome to Nationwide Inbound Inc.

Nationwide Inbound Inc. is a leading full-service customer contact center that has been providing professional and cost-effective services to companies of all sizes for over 20 years. Our journey began as a single seat answering service, and today, we have grown to earn the trust of hundreds of companies across North America in Home Services and 50 other industries. Our goal and driving force have always been to assist businesses with the highest quality of customer support. We are excited to offer a unique opportunity for college students to join our team as Customer Service Remote Agents, working from the comfort of their own homes in Illinois, Iowa, or Wisconsin.

About the Role

We are seeking personable and energetic Customer Service Representatives to join our ever-growing inbound call center. As a Customer Service Remote Agent, you will be responsible for providing exceptional customer service, answering incoming calls, and responding to customer inquiries via phone, email, or chat. You will be the first point of contact for our clients' customers, and your goal will be to provide accurate and efficient solutions to their problems, while also promoting our clients' products and services.

Key Responsibilities:

• Manage large amounts of incoming calls and customer service inquiries in a fast-paced environment
• Schedule appointments for home repair companies and follow up with customers to ensure satisfaction
• Identify and assess customers' needs to achieve satisfaction and build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Follow communication procedures, guidelines, and policies to ensure consistency and quality in customer interactions
• Develop and maintain a thorough knowledge of our clients' products and services to provide accurate and helpful information to customers

Requirements

To be successful in this role, you will need to possess excellent communication and customer service skills, as well as the ability to work in a fast-paced environment. You must be able to work weekends and have a strong phone contact handling skills and active listening skills. Additionally, you should be proficient with the internet, data entry, and able to swiftly move between multiple programs.

Essential Qualifications:

• Must be a permanent resident of Illinois, Iowa, or Wisconsin
• Must be able to work weekends
• Proficient with the internet, data entry, and able to swiftly move between multiple programs
• Good typing, computer, and customer service skills
• Strong phone contact handling skills and active listening skills
• Ability to multi-task, prioritize, and manage time effectively

Preferred Qualifications:

• Previous customer service experience, preferably in a call center environment
• Experience with data entry and CRM software
• Strong problem-solving and conflict resolution skills
• Ability to work in a team environment and collaborate with colleagues to achieve goals

Work from Home Requirements

To work from home, you will need to have a dedicated quiet workspace with a PC that meets our technical requirements, including:

• PC with at least Windows 7
• Dual monitors
• USB headset
• Consistent reliable high-speed Internet access

Benefits and Perks

At Nationwide Inbound Inc., we offer a range of benefits and perks to our employees, including:

• Paid training to ensure your success in the role
• Flexible Paid Time Off (FTO) to allow you to balance work and life
• Medical Insurance, 401K, and Flexible Spending Account (FSA) options
• Opportunities for career growth and advancement within the company
• A fun and supportive work environment with a team that feels like family

Career Growth Opportunities

At Nationwide Inbound Inc., we are committed to helping our employees grow and develop in their careers. As a Customer Service Remote Agent, you will have the opportunity to develop a range of skills, including customer service, communication, and problem-solving. You will also have the opportunity to move into full-time employment if your college career changes or advancement opportunities become available.

Learning and Development

We believe in investing in our employees' learning and development to ensure they have the skills and knowledge they need to succeed in their roles. As a Customer Service Remote Agent, you will have access to ongoing training and coaching to help you develop your skills and achieve your goals.

Company Culture

At Nationwide Inbound Inc., we pride ourselves on our positive and supportive company culture. We believe in treating each other like family and strive to create a fun and exciting work environment. We also believe in giving back to our community and are committed to making a positive impact on the lives of our customers and employees.

Conclusion

If you are a motivated and customer-focused individual who is looking for a flexible and rewarding work-from-home opportunity, we encourage you to apply for our Customer Service Remote Agent role. With our comprehensive training program, competitive compensation package, and opportunities for career growth and advancement, we believe that Nationwide Inbound Inc. is the perfect place to start or grow your career. Don't miss out on this exciting opportunity to join our team and apply today!

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. All communication throughout the hiring process will be sent by email, so please ensure that you enter a valid email account that is checked regularly when completing the application.