Customer Care Coordinator – Remote Experience Champion for Global Travel & Guest Delight at Jetsetters Journey

Welcome to an Exciting Career Adventure with Jetsetters Journey

Jetsetters Journey is not just a travel agency; it is a movement that inspires wanderlust, cultivates unforgettable family memories, and transforms ordinary vacations into personalized odysseys. Founded on a commitment to tailor-made experiences and heartfelt service, our team of travel artisans crafts itineraries that reflect each client’s unique preferences, budget, and sense of adventure. From adrenaline‑fuelled solo expeditions to relaxing family beach getaways, we design journeys that resonate long after the luggage is unpacked.

Our mission is simple yet powerful: to make every traveler feel like the protagonist of their own story. As we continue to expand our footprint across continents, we recognize that our greatest asset is the people who connect with customers, understand their dreams, and deliver seamless, memorable service. If you thrive in a dynamic, people‑centric environment and love the idea of working from home while influencing global travel experiences, we invite you to explore the role of Customer Care Coordinator – Remote Experience Champion at Jetsetters Journey.

Why This Role Is a Game‑Changer for Your Professional Journey

In today’s increasingly digital world, remote work is more than a perk—it is a strategic advantage that enables talent to contribute from anywhere. As a Customer Care Coordinator, you will be at the heart of our client‑facing operations, acting as the trusted voice that guides travelers through every phase of their journey. Your contributions will directly impact satisfaction scores, repeat business, and brand advocacy.

Beyond a competitive salary and performance‑based commissions, you will enjoy a benefits package designed to support your health, work‑life balance, and continuous growth. This is your opportunity to join a supportive, collaborative culture where innovation is celebrated and career advancement is a realistic, attainable goal.

Core Responsibilities – What Your Day‑to‑Day Will Look Like

As a Remote Customer Care Coordinator, you will blend empathy, problem‑solving, and technology to create a frictionless travel experience. Below is a detailed breakdown of the key duties you will own:

• Client Interaction & Support: Respond promptly to inbound inquiries via phone, email, and live chat, providing accurate information on itineraries, bookings, and travel policies.
• Reservation Management: Create, modify, and confirm travel reservations using our proprietary booking platform, ensuring all client preferences are captured and reflected accurately.
• Issue Resolution: Investigate and resolve complex travel issues—including cancellations, rescheduling, and vendor disputes—while maintaining composure and professionalism.
• Documentation & Data Entry: Maintain meticulous records of client interactions, updates, and transaction details in our CRM system, adhering to data‑privacy standards.
• Cross‑Functional Collaboration: Partner with sales, marketing, and operations teams to relay client feedback, suggest service improvements, and coordinate special requests.
• Proactive Outreach: Conduct follow‑up communications post‑trip to gauge satisfaction, gather testimonials, and identify opportunities for upselling or referral programs.
• Compliance & Safety Assurance: Ensure all communications and bookings comply with industry regulations, travel advisories, and internal safety protocols.
• Continuous Learning: Participate in ongoing training sessions, stay current on destination trends, and master emerging travel technologies.
• Team Culture Contribution: Champion a positive, inclusive, and safe remote work environment by sharing knowledge, supporting peers, and embracing company values.

Essential Qualifications – The Foundations for Success

We are looking for candidates who bring a blend of experience, soft skills, and a passion for travel. The following qualifications are non‑negotiable:

• Customer Service Experience: Minimum of 2 years in a customer‑facing role, preferably within hospitality, travel, or related service industries.
• Excellent Communication Skills: Ability to articulate information clearly and courteously in both written and verbal formats, with a strong command of English (additional languages are a plus).
• Technology Proficiency: Comfortable navigating CRM platforms, reservation systems, and Microsoft Office Suite; quick learner of new software tools.
• Problem‑Solving Aptitude: Demonstrated capacity to analyze issues, propose viable solutions, and follow through to resolution.
• Remote Work Discipline: Proven ability to manage time effectively, meet deadlines, and maintain productivity without direct supervision.
• Adaptability & Resilience: Thrive in a fast‑paced environment, handle shifting priorities, and stay composed under pressure.
• Reliability & Accountability: Consistent attendance, punctuality, and a track record of meeting or exceeding performance metrics.

Preferred Qualifications – What Will Set You Apart

While not required, the following experiences and attributes will give you a competitive edge:

• Experience with travel‑specific booking engines (e.g., Sabre, Amadeus, Travelport).
• Fluency in a second language (Spanish, French, Mandarin, etc.) to serve an international client base.
• Background in sales or up‑selling, with a track record of meeting revenue targets.
• Certification in customer experience or hospitality management (e.g., Certified Customer Service Professional).
• Familiarity with data privacy regulations such as GDPR or CCPA.
• Previous remote work experience, particularly in a distributed team setting.

Key Skills & Competencies – The DNA of a High‑Performing Coordinator

To excel in this role, you should embody the following skills and mindsets:

• Empathy & Active Listening: Genuine concern for client needs and the ability to reflect understanding back to the customer.
• Attention to Detail: Accurate data entry and meticulous verification of travel details to avoid costly errors.
• Organizational Skills: Ability to juggle multiple client requests simultaneously while maintaining clear, prioritized workflows.
• Tech‑Savvy Attitude: Excitement about leveraging new digital tools to streamline processes and enhance the client journey.
• Teamwork & Collaboration: Openness to sharing knowledge, seeking assistance when needed, and contributing to a supportive remote culture.
• Self‑Motivation: Initiative to set personal performance goals and proactively pursue professional development.
• Positive Attitude: A can‑do mindset that inspires confidence in clients and colleagues alike.

Career Growth & Learning Opportunities – Your Pathway to Advancement

Jetsetters Journey believes that investing in our people fuels long‑term success. As a Customer Care Coordinator, you will have access to a robust development framework, including:

• Structured Training Programs: Comprehensive onboarding, ongoing product knowledge sessions, and advanced customer experience workshops.
• Mentorship & Coaching: Pairing with senior team members to refine skills, receive feedback, and chart a clear career trajectory.
• Internal Mobility: Opportunities to transition into specialist roles such as Travel Operations Analyst, Sales Enablement Specialist, or Remote Team Lead.
• Certification Support: Financial assistance for industry‑recognized certifications (e.g., Certified Travel Associate, Project Management Professional).
• Performance‑Based Promotions: Transparent criteria for advancement tied to measurable KPIs, client satisfaction scores, and leadership potential.

Compensation, Perks & Benefits – A Holistic Package for Well‑Being

We understand that competitive remuneration and thoughtful benefits are essential to attract top talent. While exact figures will be discussed during the interview process, candidates can expect:

• Competitive Base Salary: Aligned with industry standards for remote customer support roles.
• Performance Incentives: Quarterly bonuses tied to customer satisfaction metrics, booking volume, and upselling achievements.
• Health, Dental, & Vision Coverage: Comprehensive plans that support physical well‑being.
• Flexible Working Hours: Ability to design a schedule that accommodates personal commitments while covering core business hours.
• Generous Paid Time Off (PTO): Vacation days, sick leave, and paid holidays to recharge and maintain work‑life harmony.
• Remote Work Stipend: Assistance with home office setup, high‑speed internet, and ergonomic equipment.
• Employee Assistance Program (EAP): Confidential counseling and resources for personal and professional challenges.
• Recognition Programs: Employee of the Month awards, peer‑nominated accolades, and milestone celebrations.
• Team‑Building Initiatives: Virtual coffee chats, quarterly retreats (optional), and collaborative projects that foster camaraderie.

Work Environment & Culture – The Heartbeat of Jetsetters Journey

Our culture is built on four foundational pillars:

• Passion for Exploration: We love travel, and that enthusiasm radiates in every client interaction.
• Customer‑Centricity: The client’s experience is the North Star guiding all decisions.
• Innovation & Agility: We embrace new technologies, lean processes, and creative problem solving.
• Inclusivity & Respect: Diverse perspectives are celebrated, and every voice is heard.

Even though our team works remotely, we prioritize connection. Regular virtual town halls, live Q&A sessions with leadership, and a dedicated Slack community ensure that you never feel isolated. We trust you to manage your own workflow, yet we provide the tools, guidance, and encouragement needed to thrive.

How to Apply – Take the Next Step Toward a Rewarding Career

If you are ready to become a pivotal part of a forward‑thinking travel agency that values your expertise, creativity, and dedication, we would love to hear from you. Click the link below to submit your application, attach a current resume, and share a brief cover letter outlining why you’re the perfect fit for the Customer Care Coordinator – Remote Experience Champion role.

Apply Now – Join the Jetsetters Journey Team

Ready to Make Travel Dreams Come True?

At Jetsetters Journey, every day presents a new horizon. Join us, and together we’ll turn wanderlust into unforgettable reality—one delighted traveler at a time.