Inbound Answering Service Agent - OHIO Residents Only
Responsibilities: - Answer incoming phone calls and provide assistance to callers according to the account protocol - Transfer calls to appropriate departments or individuals - Take messages and relay them to the appropriate person - Provide information and answer questions according to account settings - Maintain a professional and courteous phone manner at all times - Follow phone etiquette guidelines to ensure excellent customer service - Assist with dispatching duties as needed Qualifications: - At least one year of previous answering service/call center experience - Computer proficiency - Typing at least 45 wpm with 90% accuracy - Strong communication skills, both verbal and written -Proficiency in English spelling and grammar - Spanish bilingual is a plus - Excellent phone etiquette and customer service skills - Ability to talk and type simultaneously - Positive attitude and composure under pressure - A college degree is not required but is highly desirable. Job Type: Full-time Pay: From $13.00 per hour Expected hours: 30 – 40 per week Benefits: • Health insurance • On-the-job training • Paid time off Physical Setting: • Call center Schedule: • 8 hour shift • Day shift • Evening shift • Holidays • Morning shift • Night shift • Overnight shift • Weekends as needed Work Location: Remote Apply Job!
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