Sr Trace Rep/Overgoods

Job Duties Provides assistance to internal/external customers regarding unidentified/undelivered and damaged packages, and to initiate pro-active solutions. Ensures customer satisfaction. Performs other duties as assigned. Minimum Education High School Diploma/Equivalent. Minimum Experience Four (4) years experience in a work environment coordinating multiple task functions and researching and solving problems with 24 months customer contact experience and six (6) months FedEx Customer Contact preferred. Must meet approved department proficiency requirements. Knowledge, Skills and Abilities Ability to operate CRT. Ability to type 25 net wpm. Ability to lift 50 pounds and to maneuver any single package weighing up to 150 pounds with appropriate equipment or assistance from another person. Strong written and oral communication (telephone) skills. Ability to handle stress situations. Job Conditions Non-covered safety sensitive position; Ability to work in a constant state of alertness and in a safe manner. Willingness to work different shifts and weekends/holidays based on business needs. Additional Job Description This full-time Sr Trace Rep position will report the MEM Critical Package Recovery 3rd Shift with a Monday - Friday; 22:00 - 6:30 work schedule. This schedule can not be altered. Typing experience is preferred. The All applicants must apply in workday/paradox to be considered for this position. Preferred Qualifications: Pay Transparency: Pay: Additional Details: Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [email protected]. Applicants have rights under Federal Employment Laws: • Know Your Rights • Pay Transparency • Family and Medical Leave Act (FMLA) • Employee Polygraph Protection Act E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: • E-Verify Notice (bilingual) • Right to Work Notice (English) / (Spanish) Apply tot his job Apply To this Job