Experienced Customer Service Representative – Remote USA – Delivering Exceptional Customer Experiences with Blithequark

Welcome to Blithequark: Where Customer Experience Meets Exceptional Service

Imagine being part of a dynamic team that brightens days and ignites careers. At blithequark, we're committed to bringing humanity to business, and we're looking for talented individuals like you to join our award-winning employment experience. As a Customer Service Representative working remotely, you'll be the spark that sets our customer experience ablaze. With our Great Place to Work certification in the United States, you can trust that you'll be part of an amazing team with a purpose-driven company culture.

About Our Remote Work-From-Home Team

Our blithequark work-from-home team has 40 preferred residency states, and we're currently hiring from across the United States, excluding AK, CA, HI, and certain regions. If you're a resident of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, or Washington, D.C., we encourage you to apply, as we consider candidates from these areas based on special business needs.

What You'll Be Doing

As a Customer Service Representative, you'll have a passion for helping others and giving them peace of mind. Your role will involve answering incoming communications from customers, conducting research to provide answers, and resolving issues with compassion and a smile. You'll be the difference between an average customer experience and an exceptional one.

A Typical Day in the Life

• Answer incoming communications from customers via phone, email, or chat
• Conduct research to provide accurate and timely answers to customer inquiries
• Consult with customers on products and services, providing personalized solutions and recommendations
• Resolve customer issues with empathy and professionalism, ensuring a positive experience

What You Bring to the Role

To succeed as a Customer Service Representative at blithequark, you'll need:

• 6 months or more of customer service experience, preferably in a remote or call center environment
• A high school diploma or equivalent
• Recognized product or service knowledge, with the ability to apply and explain it to customers
• Computer savvy, with proficiency in software applications and technology

The Equipment You'll Need

To work remotely with blithequark, you'll need:

• Internet speed of 15 Mbps or higher, with a hardwired direct connection to your home router recommended
• A USB wired headset, although you may be able to use an existing headset (except for Bluetooth headsets)
• A smartphone or device that runs IOS or Android (such as an iPad) for daily log-in and work activities

What You Can Expect from Blithequark

At blithequark, we're committed to supporting your career and professional development. You can expect:

• A base wage of $15 per hour, plus performance bonus opportunities
• A healthy benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more
• An inclusive culture and community-minded organization that encourages giving back and volunteering
• A global team of curious lifelong learners guided by our company values
• Opportunities for career growth and advancement, with access to thousands of free courses and training programs

A Bit More About Your Role

We're committed to ensuring you have the skills and support to succeed in your role throughout your career. From your first day in training to individualized webcam-enabled engagement and coaching, we'll provide you with the tools and resources you need to thrive. You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.

About Blithequark

Our business is about making customers happy. Since our inception, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Diversity, Equity, and Inclusion at Blithequark

Blithequark is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology but also humanity. We make it a point to ensure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

Join the Blithequark Team Today!

If you're passionate about delivering exceptional customer experiences and are looking for a career with a purpose-driven company, we encourage you to apply to blithequark today. With our supportive team, inclusive culture, and opportunities for growth and development, you'll find a career that ignites your passion and brightens your future. Apply now and become part of our dynamic team!