Experienced Live Chat Customer Service Advisor – Remote Opportunity for Dynamic and Inclusive Team at blithequark

Introduction to blithequark

blithequark is a pioneering force in the EdTech industry, offering the largest ecosystem on a global scale and supporting over 150 million users across 80 countries. Our mission is to empower learners and educators worldwide by providing dynamic, data-informed experiences that foster achievement and growth. At blithequark, we believe in the transformative power of a diverse and inclusive workforce, and as we continue to expand globally, we are committed to making diversity, inclusion, and belonging the foundation of our hiring practices and company culture.

About Student Success at blithequark

Student Success is a vital component of blithequark, dedicated to delivering virtualized support and technology-enabled solutions to progressive institutions worldwide. We provide comprehensive IT Help Desk and Student Lifecycle Management services designed to enhance student engagement and accelerate learning. Our platform offers institutions an efficient and financially sustainable way to deliver services throughout the enrollment and learning process, with the ultimate goal of building a better educational experience for everyone by extending institutional resources to meet the growing demands of learners.

Job Overview

We are seeking an experienced and skilled Live Chat Customer Service Advisor to join our remote team at blithequark. As a Live Chat Customer Service Advisor, you will play a critical role in resolving end-user inquiries, providing accurate and timely information, and ensuring a positive customer experience. This is a remote, work-from-home opportunity with immediate availability and flexible schedules, offering you the chance to work with a dynamic and inclusive team dedicated to making a difference in education.

Key Responsibilities:

• Resolve end-user inquiries utilizing multiple technologies, including chat and web-based inquiries, in a timely and effective manner.
• Provide complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently.
• Handle and resolve situations with customers in a professional and courteous manner, ensuring a positive customer experience.
• Assist management with special projects related to customer service, contributing to the continuous improvement of our services.
• Respond to all inbound chats and assist management throughout the shift, with the exception of assigned break times, ensuring seamless coverage and support.
• Handle multiple job tasks simultaneously and escalate issues in a timely manner, demonstrating strong organizational and time management skills.

The Ideal Candidate

To succeed as a Live Chat Customer Service Advisor at blithequark, you should possess a combination of skills, experience, and personal qualities that align with our company values and mission. Below are the essential and preferred qualifications for this role:

Essential Qualifications:

• Willingness to accept a temporary assignment and adapt to the dynamic environment of our remote team.
• Minimum of 3 months of live chat experience, with a proven track record of providing excellent customer service in a fast-paced environment.
• Ability to pass a typing speed test with a minimum of 50 words per minute, demonstrating strong typing skills and efficiency.
• At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent, with a focus on resolving customer inquiries and issues effectively.
• Ability to sit and work at a desk and on a computer for extended periods, maintaining a quiet, distraction-free work environment without conflicting responsibilities during scheduled shifts.
• Ability to take inbound (voice) phone calls in a conversation-heavy environment, with excellent communication and interpersonal skills.
• Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above), with strong verbal and written communication skills.
• High School diploma or GED, with a commitment to ongoing learning and professional development.
• Must be at least 18 years old and reside within an approved state, with a reliable high-speed internet connection meeting our technical requirements.
• Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills, demonstrating adaptability to new software applications.

Preferred Qualifications:

• College degree or some level of college completed, with a focus on customer service, communications, or a related field.
• Able to easily operate a computer, learn, and adapt quickly to software applications, with a strong affinity for technology and innovation.
• Able to troubleshoot caller issues and provide supporting help documentation, demonstrating problem-solving skills and a customer-centric approach.
• Committed to quality and service matrix and culture, with a strong sense of customer service and a passion for delivering exceptional experiences.
• Able to quickly adapt to changing situations, with a flexible and resilient mindset, and a strong sense of teamwork and collaboration.
• Able to provide positive customer experiences for customers, with enthusiastic, energetic, and professional behavior, and a genuine interest in helping others.
• Good organizational skills and detail-oriented, with excellent time management skills and the ability to prioritize tasks effectively.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Live Chat Customer Service Advisor, you will have access to ongoing training and professional development opportunities, designed to enhance your skills and knowledge in customer service, technology, and education. Our dynamic and inclusive work environment encourages collaboration, innovation, and creativity, providing you with the chance to make a meaningful impact and contribute to the success of our team.

Work Environment and Company Culture

blithequark is dedicated to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of diversity, equity, and inclusion, and we are committed to fostering a culture that values and respects the unique perspectives and experiences of our team members. As a remote team member, you will be part of a vibrant and connected community, with opportunities to engage with colleagues from diverse backgrounds and locations.

Compensation, Perks, and Benefits

The pay rate for this role is $12/hour, with opportunities for variable pay based on performance and contributions to the team. We offer a comprehensive benefits package, including access to professional development opportunities, flexible scheduling, and a dynamic work environment that supports your well-being and success. As a blithequark team member, you will be part of a company that is committed to making a positive impact in education and beyond.

Conclusion

If you are a motivated and customer-focused individual with a passion for education and technology, we encourage you to apply for the Live Chat Customer Service Advisor role at blithequark. This is an exciting opportunity to join a dynamic and inclusive team, contribute to the success of our students and institutions, and grow your career in a fast-paced and innovative environment. Apply now to become part of our team and help us shape the future of education!