**Experienced Customer Service Representative - Financial Solutions Specialist (Manchester)**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two conversations are ever the same? If so, we want to hear from you! At blithequark, we're on the hunt for talented Customer Service Representatives who can provide top-notch support to our customers, helping them navigate complex financial situations and find tailored solutions that meet their unique needs. As a Customer Service Representative at blithequark, you'll be the first point of contact for our customers, playing a vital role in providing empathy, support, and guidance to help them achieve the best possible outcome. You'll work closely with our team to resolve customer queries, investigate complex financial situations, and provide personalized solutions that address their specific needs. If you're a friendly, self-motivated individual with excellent communication skills and a passion for customer service, we'd love to hear from you! **What You'll Do:** * Provide exceptional customer service to customers experiencing financial difficulties, offering tailored solutions such as affordable repayment plans to help them get back on track. * Make and receive calls from customers, managing a variety of customer accounts, including car finance, bank accounts, credit cards, loans, catalogues, mortgages, and mobile phone services. * Investigate customer debt and provide personalized, customer-focused service by being transparent and delivering tailored solutions to reduce overall customer debt. * Ensure compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers. * Work 37.5 hours per week, Monday to Friday (08:00 to 20:00), with one in three Saturdays (08:30 to 16:30), with varied shift patterns that will be discussed with you. * Easily commute to our Manchester office, where you'll be office-based for the duration of your induction (circa 8 weeks) and for a period of time after, before transitioning to a hybrid working arrangement. **What We're Looking For:** * Fantastic people skills, as you'll be our customers' first point of contact and play a key role in providing the help, support, and empathy needed to achieve the best outcome. * A positive attitude, self-motivation, and enthusiasm, with a passion for making a real difference in people's lives. * Customer service experience, whether face-to-face or in a call centre environment, with excellent communication skills and the ability to help customers. * The ability to make decisions and connect with people from all walks of life, with a strong sense of empathy and understanding. * Proficiency in using different systems to accurately reflect conversations and outcomes. * The resilience to deal with sensitive or challenging conversations, complaints, and have the ability to bounce back from them. * Good numeracy and English literacy skills to help break down complex financial products and solutions, enabling you to communicate clearly with customers. **What We Offer:** At blithequark, we're committed to providing a challenging and rewarding career, with a range of benefits that will support your personal and professional growth. Some of the perks you can expect include: * A competitive starting base salary of £23,850, with an OTE up to £27,427 (bonus paid monthly, subject to performance). * 30 days' holiday, including bank holidays, with the ability to buy more or sell back. * Participation in gadget schemes, give-as-you-earn charity donation schemes, and interactive subsides events. * Access to a contributory workplace pension scheme. * An extra day to celebrate your birthday. * Fantastic hybrid work patterns, where you can work a mixture of home and office. * Opportunities to grow: structured and continuous training, weekly coaching for personal development and progression, and employee recognition programmes to help you grow in your career. * Health: access to private medical insurance, health cash plans, dental insurance, health assessments, life assurance, and more. * Wellbeing: discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme. * Sociable working hours and breakfast and lunch snacks provided in the office. * A supportive, open, and value-driven culture that's guided by our core values: Ethics, Dedication, Solutions, Empathy. **About blithequark:** blithequark is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies get paid and supporting people with their late payments, we lead the way to a sound economy and play a critical role in society at large. With circa 10,000 dedicated professionals serving around 80,000 companies across Europe, we're a natural home for people who want to make a difference. **How to Apply:** If you're interested in this position and believe you have the right experience, please send your English CV via the 'apply button'. At blithequark, we strive to create a diverse and inclusive workplace, encouraging applicants from all backgrounds to apply. If you need a change to be made so that you can make your application, please contact our Talent Acquisition team as soon as possible before the closing date to discuss your needs. We're an equal opportunities employer and authorized and regulated by the Financial Conduct Authority. We will conduct credit, fraud, criminal record, right to work, and reference checks as part of our pre-employment screening. You should not be bankrupt, have any outstanding county court judgments on your credit file, or have excessive default balances. Any outstanding debt will be considered on a case-by-case basis. Apply for this job