**Experienced Bilingual (Spanish) Customer Service Representative – Remote Healthcare Support**

Are you passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry? Do you have a strong background in healthcare and a proven track record of success in a high-volume call center environment? If so, we encourage you to apply for this exciting opportunity to join the team at blithequark as a Bilingual (Spanish) Customer Service Representative. **About blithequark** At blithequark, we are a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, blithequark leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, blithequark empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. **Job Summary** As a Bilingual (Spanish) Customer Service Representative at blithequark, you will be responsible for providing exceptional customer service to our clients and members, answering phone calls in a timely manner, and resolving issues in a professional and courteous manner. You will also be responsible for interpreting client health plan protocol, providing accurate and timely handling of client and member calls, and maintaining accurate and complete call documentation. This is a remote opportunity, and you will have the flexibility to work from home and manage your schedule. **Key Responsibilities** * Answer phone calls in a timely manner and provide exceptional customer service to clients and members * Interpret client health plan protocol and provide accurate and timely handling of client and member calls * Maintain accurate and complete call documentation * Provide excellent customer service and resolve issues in a professional and courteous manner * Backup to the claims processing area by assisting with reports and workflow queues as assigned * Check tracer documentation * Return incoming calls * Perform other duties as assigned **Qualifications** * Bilingual (English/Spanish) required * Minimum of 2 years experience in a high-volume healthcare call center required * Knowledge of healthcare claims review or processing required * Health Care/Health insurance background required * Experience with BCBS HMOI or other insurance plans a plus * Use of multiple systems including Teams and Excel, Jira is a plus * Excellent verbal and written communication skills * Must be available for an 8-hour shift between 8am to 6pm Central time **Preferred Qualifications** * HMO Managed care Medicare Advantage experience **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and manage multiple priorities * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive information * Proficiency in multiple systems, including Teams and Excel * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including: * On-the-job training and mentorship * Ongoing education and training programs * Opportunities for advancement and career growth * A supportive and collaborative work environment **Work Environment and Company Culture** Blithequark is a fully remote company, providing you with the flexibility to work from home and manage your schedule. We are a dynamic and fast-paced environment, and we are committed to creating a culture of inclusivity, respect, and open communication. Our team is passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry. **Compensation and Benefits** * The base pay range for this role is between $19.00 to $20.00 per hour, paid bi-weekly * Comprehensive Medical, Dental, and Vision plans * 401(k) plan with a 3% employer match * Life and Disability insurance * Employee Assistance Program (EAP) * Flexible Time Off tailored to meet your needs and the needs of the business * Paid parental leave * Opportunities for advancement and career growth **Equal Opportunity Employment** Blithequark is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. **Protection of Patient and Company Data** This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under blithequark's custodianship as well as blithequark Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service in the healthcare industry, we encourage you to apply for this exciting opportunity to join the team at blithequark as a Bilingual (Spanish) Customer Service Representative. Apply for this job