Part-time Chat Specialist for Automotive and Recreational Vehicle Sales, Service, and Finance – Representing blithequark Dealer Clients and Providing Exceptional Customer Service in a Dynamic and Tech-Savvy Environment

Introduction to blithequark

At blithequark, we are passionate about delivering innovative solutions that exceed our customers' expectations. As a leading affiliate in the automotive and recreational vehicle industry, we are committed to providing exceptional customer service and turning online interactions into valuable leads for our dealer clients. Our focus is on creating a seamless and engaging experience for individuals inquiring about sales, service, finance, and general dealership questions. If you are a positive, energetic, and tech-savvy individual with a passion for customer service, we invite you to join our team as a Part-time Chat Specialist in College Station, TX.

Job Overview

As a Part-time Chat Specialist at blithequark, you will play a vital role in representing our dealer clients favorably online and converting online conversations into leads. You will be responsible for handling a wide variety of customer inquiries via online chat, providing accurate information about products and services, and capturing customer contact information for lead generation and client review. If you thrive in a fast-paced environment, enjoy working with technology, and are committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Handle a wide variety of customer inquiries via online chat, providing timely and accurate responses to sales, service, finance, and general dealership questions.
• Develop and maintain a knowledge base of the ever-evolving products and services offered by our dealer clients, staying up-to-date on the latest industry trends and developments.
• Narrow down on appointment information to schedule appointments, ensuring a seamless and efficient experience for our customers.
• Capture customer contact information for lead generation and client review, summarizing interactions based on customer needs and preferences.
• Provide exceptional customer service, responding to customer inquiries in a professional, friendly, and courteous manner.
• Collaborate with our team to achieve sales and customer service goals, contributing to a positive and supportive work environment.

Essential Qualifications

• Previous experience in retail customer service or the automotive industry is preferred but not necessary, as we provide comprehensive training to ensure your success.
• Must be able to type at least 35 WPM, with 40 WPM or above preferred, and have basic internet and window-based computer skills.
• Strong ability to multitask, with gaming experience being helpful in this fast-paced environment.
• Positive and professional demeanor, with excellent written and verbal communication skills.
• Ability to adapt to change and enjoy a quick-paced work environment, with a strong focus on delivering exceptional customer service.

Preferred Qualifications

• Experience working in a call center or customer service environment, with a proven track record of providing exceptional customer service.
• Knowledge of the automotive or recreational vehicle industry, with a strong understanding of sales, service, and finance processes.
• Strong technical skills, with experience working with online chat platforms and customer relationship management (CRM) software.
• Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development, both personally and professionally. As a Part-time Chat Specialist, you will have access to comprehensive training programs, ongoing coaching and feedback, and opportunities for advancement within our organization. You will also be part of a dynamic and supportive team, with a strong focus on collaboration, teamwork, and mutual respect.

Work Environment and Company Culture

Our College Station office offers a relaxed, professional, and fun environment, with a strong focus on work-life balance and employee well-being. You will have access to onsite dining, an onsite medical center, and a fitness center, as well as opportunities to participate in sports and social leagues, and volunteering initiatives through our Associate Foundation. We promote a healthy lifestyle, providing a non-smoking environment, and encourage applicants of all ages and experience to apply, as we do not discriminate on the basis of age.

Compensation, Perks, and Benefits

As a Part-time Chat Specialist at blithequark, you will be eligible for a competitive hourly rate, with opportunities for bonuses and incentives based on performance. You will also have access to a range of perks and benefits, including comprehensive training programs, ongoing coaching and feedback, and opportunities for advancement within our organization. We offer a dynamic and supportive work environment, with a strong focus on collaboration, teamwork, and mutual respect.

Requirements and Expectations

• Able to attend 4 weeks of training, Tuesday - Saturday between the hours of 10:00am-6:30pm CST.
• Must be able to work 5-hour time blocks daily after completing training, with flexibility to adapt to changing schedules and priorities.
• Must be able to type at least 35 WPM, with 40 WPM or above preferred, and have basic internet and window-based computer skills.
• Positive and professional demeanor, with excellent written and verbal communication skills.
• Ability to adapt to change and enjoy a quick-paced work environment, with a strong focus on delivering exceptional customer service.

Conclusion

If you are a motivated, tech-savvy, and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for our Part-time Chat Specialist position in College Station, TX. At blithequark, we are committed to providing exceptional customer service, turning online interactions into valuable leads, and creating a seamless and engaging experience for our customers. Join our team and be part of a dynamic and supportive environment, with opportunities for growth, development, and advancement. Apply now and take the first step towards an exciting and rewarding career with blithequark!