Experienced Part-time Customer Support Specialist for Western Australian Market – Delivering Exceptional Service in a Fast-Growing SaaS Environment

Welcome to blithequark

At blithequark, we pride ourselves on being a fast-growing SaaS company that is dedicated to making a difference in the lives of our over 1,500,000 users worldwide. Our mission is to simplify the process of keeping a mileage logbook, saving our customers both time and money. With our primary markets being English-speaking countries such as the US, Canada, Australia, and the UK, we are now looking to expand our international team to serve customers and users all around the world.

About the Role

We are seeking a friendly and passionate self-driven individual to join our Customers Team as a Customer Support Specialist working remotely from Western Australia. As a key member of our team, you will play a vital role in improving our response time and delivering fantastic service across all time zones. We are specifically looking for someone who is interested and excited about working in the late afternoon and evenings, providing support to our Australian market and European customers.

Key Responsibilities

• Answering questions and advising current customers on how best to use our product with a friendly tone, primarily via email but also via phone and chat.
• Answering questions and advising potential customers through email and also video product demos, showcasing our product's features and benefits.
• Collecting and synthesizing customer insights, being the voice of the customer to help your teammates become better marketers, designers, and builders.
• Replying to customer reviews across platforms, ensuring that our customers' voices are heard and their feedback is valued.
• Assisting with internal shipping and logistics questions, providing support to our operations team.

Who We're Looking For

We imagine that you are a highly motivated and enthusiastic individual who is passionate about delivering exceptional customer service. You must be located in Western Australia and be interested and able to work afternoons and evenings. You should have:

• 12 – 24 months of proven work experience in customer support or community management, with a strong track record of delivering excellent customer service.
• Strong communication skills in English (both verbal and written), with the ability to communicate complex information in a clear and concise manner.
• A friendly and positive attitude, with a passion for helping others and a desire to learn and grow with our company.
• Technical skills, with the ability to quickly learn and understand our product and its features.
• Critical thinking and problem-solving skills, with high attention to detail and the ability to analyze complex issues.
• Team spirit, with a willingness to help and support your colleagues and contribute to a positive and collaborative team culture.
• Self-motivation and self-management skills, with exceptional time management skills and the ability to work independently in a remote environment.

Nice to Have

• Experience in support software, onboarding customers, or collecting customer feedback, with a strong understanding of customer support principles and practices.
• An interest in accounting, with a basic understanding of financial concepts and principles.
• Experience with mileage reimbursement, with a strong understanding of the complexities and challenges of mileage logging.
• Experience working 100% remotely, with a proven track record of success in a remote work environment.
• Familiarity with "Zappos: Delivering Happiness", with a strong understanding of the importance of customer service and company culture.

What We Offer

In return for your hard work and dedication, we offer a range of benefits and perks, including:

• A competitive hourly rate of $38.90 AUD/hour, invoiced monthly.
• 100% remote work, with the flexibility to work from anywhere in Western Australia.
• A minimum of 21 hours per week, with the opportunity to work up to 3 hours per day, 7 days a week.
• 33 vacation days per year, with the opportunity to take time off and recharge.
• The opportunity to work with and learn from a team of highly experienced entrepreneurs and tech people, with a strong focus on skill development and career growth.
• Resources for independent skill development, with a budget for courses, training, and conferences.
• A flight to Copenhagen to meet the rest of the team, with the opportunity to experience our company culture firsthand.

Our Company Culture

At blithequark, we pride ourselves on our positive and collaborative company culture. We believe in working together as a team, supporting and helping each other to achieve our goals. We value our customers and strive to deliver exceptional service, every time. We are a fast-growing company, with a strong focus on innovation and continuous improvement. If you are a motivated and enthusiastic individual who is passionate about customer service, we would love to hear from you.

How to Apply

If you are interested in this exciting opportunity, please submit your application by following the link below. We will accept applications until February 22, and you will hear back from us no later than February 24. If you have been shortlisted, we will ask you to complete a case study, followed by interviews. The expected start date for this role is March 6, 2023.

We look forward to hearing from you and exploring how you can contribute to our team's success.