Experienced Part-Time Weekend Customer Service Representative – Delivering Exceptional Support in a Dynamic Remote Environment at blithequark

Introduction to blithequark

blithequark is a leading inbound call center specializing in customer service and benefits compliance, proudly serving over 1000 companies. With a strong commitment to excellence, we have been awarded the prestigious Great Place to Work recognition twice. Our mission is to provide top-notch support to our clients, and we are seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team as a part-time Customer Service Representative.

Job Overview

We are looking for a skilled and empathetic Customer Service Representative to apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during challenging times. This part-time position offers flexibility, working approximately 3-29 hours per week, with the opportunity to choose your shift within our specified times in CST. As a remote position, you will work from the comfort of your home office, utilizing your excellent communication skills to provide positive customer service and technical expertise.

Key Responsibilities

• Deliver exceptional customer service and claim intake, ensuring prompt, accurate, and courteous responses to customer inquiries
• Offer empathy and support to customers during the claim process, providing a compassionate and professional experience
• Collect and document claim details accurately, adhering to client-specific handling instructions
• Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries
• Remain available for extended hours or additional shifts during peak periods or emergency situations to provide critical support
• Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage
• Successfully demonstrate blithequark's core values, including customer-first, self-motivated, teamwork, and continuous improvement

Essential Qualifications

To excel in this role, you should possess:

• Excellent language skills, with the ability to read and interpret documents such as police and accident reports
• Strong writing skills, with the ability to write routine correspondence and detailed accident descriptions
• A confident, clear, and professional telephone presence
• The ability to provide feedback verbally and in writing in a positive, professional manner
• Bi-lingual in Spanish is preferred, but not required
• Basic computer skills, including knowledge of Microsoft Word and Excel, with a typing speed of at least 40wpm

Preferred Qualifications

While not required, the following qualifications are preferred:

• 1-2 years of quality assurance experience
• High School Diploma or general education degree (GED) required

Network Requirements

To ensure a seamless remote work experience, you will need to:

• Run a Speed Test from the computer you will be working from (www.speedtest.net) upon hire
• Have a reliable Ethernet connection (strongly recommended)
• Work from a private network, not a public location
• Avoid using VPNs, as logins must occur in the US

Benefits and Compensation

At blithequark, we offer a competitive compensation package, including:

• Competitive hourly rate
• Ancillary benefits, such as dental, accident insurance, critical illness, dependent care, FSA (Flex Savings Account), and SavvyFi- College Savings, eligible after 60 days of employment
• 401K eligibility after 6 months of employment
• PTO eligibility after 90 days of employment
• Employee Assistance Program

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. As a part-time Customer Service Representative, you will have access to:

• Ongoing training and coaching to enhance your customer service skills
• Opportunities for professional development and career advancement
• A supportive and collaborative team environment

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote team member, you will be an integral part of our dynamic and supportive environment, with opportunities to:

• Connect with colleagues through virtual team-building activities and social events
• Participate in recognition and reward programs
• Contribute to our mission of delivering exceptional customer service and making a positive impact

Conclusion

If you are a motivated and customer-focused individual looking for a part-time opportunity to make a difference, we encourage you to apply for this exciting role at blithequark. With our commitment to excellence, competitive compensation package, and opportunities for growth and development, this is an ideal chance to join a leading inbound call center and take your career to the next level. Apply now and become a part of our exceptional team!