Experienced Remote Customer Service Representative – Delivering Exceptional Health Insurance Support and Guidance to Diverse Customer Base

Welcome to blithequark: Empowering Health Insurance Excellence

In these dynamic times, blithequark is at the forefront of innovation, adapting, and growing. We're committed to making a meaningful difference in the lives of our customers by simplifying the process of finding and enrolling in health insurance. As a leader in the industry, we're dedicated to fostering a positive and motivating work environment, even in a remote setting. Our vision is clear: to empower individuals and families with the knowledge and tools necessary to make informed decisions about their health insurance. If you're passionate about delivering exceptional customer experiences and are looking for a challenging yet rewarding role, we invite you to join our team of elite Remote Customer Service Representatives.

About blithequark

blithequark boasts the largest state-based marketplace footprint, providing consumer-friendly interfaces and decision support tools that enable millions of consumers across the country to make better health plan decisions. Our award-winning cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, offering eligibility determination, plan selection, and enrollment technology for state agencies. Additionally, we deliver innovative agent marketing and call center tools and services, solidifying our position as a pioneer in the health insurance sector.

Job Overview

We're seeking highly motivated and dedicated individuals to fill the role of Remote Customer Service Representative. As a valued member of our team, you will be responsible for delivering an exceptional customer experience, providing technical support, and navigating our customers through the often-complex process of finding and enrolling in health insurance. This is a full-time or seasonal position, offering a unique opportunity to grow with our company and develop your skills in a dynamic and supportive environment.

Compensation Details

We offer competitive compensation packages, including:

• Base Pay: $14.50 per hour
• Enhanced Rate: $16.00 per hour, contingent upon weekly attendance and performance
• Spanish Bilingual Base Pay: $15.50 per hour
• Spanish Bilingual Enhanced Rate: $17.00 per hour, contingent upon weekly attendance and performance

Requirements

To be considered for this role, you must:

• Be at least 18 years of age
• Have a minimum internet speed of 35 mb/s
• Have a dedicated, private, and secure workspace
• Use a personal laptop or desktop computer for the training period
• Commit to full attendance during the 3-week training period
• Complete a background check and health screening
• Have cable/fiber broadband internet with a hard-wired ethernet connection (note: mobile internet service providers and satellite internet are not compatible with our internal systems)

Essential Responsibilities

As a Remote Customer Service Representative, your key responsibilities will include:

• Handling inbound and outbound calls
• Delivering the highest level of customer service experience consistently
• Managing customer accounts and providing technical support
• Entering application data
• Responding to online chat inquiries as assigned
• Interpreting and following defined procedures and policies
• Demonstrating creative problem-solving skills
• Showing flexibility and adaptability in response to changing projects and updates
• Effectively managing time and tasks, including multitasking and prioritizing tasks
• Engaging in extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent upon passing required exams
• Adhering to regulated guidelines for communications via all channels

Qualifications

To excel in this role, you should possess:

• Moderate to advanced computer skills
• A high level of comfort learning new technology
• A high level of professionalism
• Excellent verbal and written communication skills
• Comfort working from home
• Self-motivation and a success-driven mindset

What We Offer

At blithequark, we're committed to supporting your growth and well-being. Our benefits include:

• Paid training
• Full-time, seasonal temp-to-permanent roles
• Performance and attendance-based incentives, in addition to base pay
• The convenience of working from home
• A collaborative and supportive team environment
• 401K match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience

While not required, the following experiences are preferred:

• Previous experience in customer support or technical support roles
• Previous experience with group and/or individual health insurance, or the Affordable Care Act
• Previous experience in a call center environment
• Familiarity with CRM systems and practices
• Spanish bilingual skills, a plus

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Remote Customer Service Representative, you'll have access to extensive training, ongoing support, and opportunities to advance within the company. Our goal is to empower you with the knowledge, skills, and confidence to excel in your role and pursue your career aspirations.

Work Environment and Company Culture

We're proud of our positive and motivating work environment, which is built on the principles of teamwork, respect, and open communication. As a remote team member, you'll be an integral part of our community, with opportunities to connect with colleagues, share ideas, and contribute to our mission. We celebrate diversity, promote work-life balance, and recognize the importance of self-care and well-being.

Conclusion

If you're passionate about delivering exceptional customer experiences, are self-motivated, and thrive in a dynamic environment, we invite you to join our team of Remote Customer Service Representatives at blithequark. Apply now to embark on a rewarding career journey, where you'll make a meaningful difference in the lives of our customers and contribute to the success of our company.