Experienced Customer Service and Inside Sales Representative for Remote Team - Minnesota Residents Only - Full-Time Work from Home Opportunity

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and fostering a culture of collaboration, respect, and professional growth. As a leader in our industry, we are committed to providing top-tier services and products that meet the evolving needs of our clients. We believe in empowering our team members to excel in their roles, providing them with the tools, training, and support necessary to succeed. If you are a customer-centric professional with a passion for sales and a knack for problem-solving, we invite you to join our dynamic remote team as a Customer Service and Inside Sales Representative.

Job Overview

We are seeking an enthusiastic and dedicated individual to fill the role of Customer Service and Inside Sales Representative. As a valued member of our team, you will be responsible for delivering exceptional service to our clients, responding to inquiries, and collaborating with our team to drive sales growth. This is a full-time, remote opportunity exclusively available to residents of Minnesota. If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities

• Respond to customer inquiries in a timely and professional manner through phone, email, and chat, ensuring comprehensive information is provided about our services and products.
• Engage in limited inside sales responsibilities, without the need for cold calling, to drive sales growth and expand our client base.
• Prepare, submit, and follow up on product proposals and customer inquiries promptly to ensure seamless communication and exceptional customer service.
• Efficiently manage orders and secure proof approvals while providing top-tier customer service to ensure client satisfaction.
• Conduct onboarding calls for new clients to facilitate a seamless transition to our services and build strong relationships.
• Track and manage client cases for our loyalty program, ensuring accuracy and timely updates to reward our loyal clients.
• Monitor customer orders and product shipments while promptly resolving any issues that arise, striving for a swift resolution and exceptional customer experience.
• Perform additional tasks as required to support team objectives and drive business growth.

Essential Qualifications

To be successful in this role, you will possess a professional demeanor with a genuine passion for customer service and an aptitude for sales. You will have exceptional communication skills, underscoring positivity, respect, and customer satisfaction. Strong problem-solving abilities, particularly within a customer service context, are essential. You will be proficient in both written and verbal communication and eager to learn and master new products and systems.

Preferred Qualifications

Post-secondary education or relevant work experience is preferred, but not mandatory. Previous experience in customer service or inside sales is an asset, and familiarity with best practices for customer interaction and telephone etiquette is desirable. Experience in direct mail marketing is advantageous, and a strong understanding of sales principles and practices is beneficial.

Skills and Competencies

• Excellent organizational skills, enabling effective task prioritization and time management.
• Ability to work independently and manage time efficiently in a remote environment.
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
• Proficiency in Microsoft Office and CRM software, with the ability to learn new systems and technologies quickly.
• Exceptional customer service skills, with a strong focus on building relationships and driving customer satisfaction.

Career Growth Opportunities

At blithequark, we are dedicated to fostering your professional development and providing ample opportunities to learn and excel within our organization. As you master various products and features, you will have the opportunity to take on new challenges and advance your career. We believe in promoting from within and providing our team members with the tools and training necessary to succeed.

Company Culture and Values

Our organization prides itself on a supportive and collaborative culture, emphasizing teamwork and an unwavering commitment to customer satisfaction. We promote an atmosphere of respect, positivity, and professional growth, and we believe in recognizing and rewarding our team members for their contributions. At blithequark, you will be part of a dynamic and forward-thinking team that values exceptional customer service and collaboration.

Compensation and Benefits

We offer a competitive salary with performance-based bonuses, comprehensive dental, vision, and health insurance options, and a 401(k) plan with matching contributions. You will also receive paid time off and a flexible work schedule to support work-life balance. We believe in providing our team members with a comprehensive benefits package that recognizes their hard work and dedication.

Conclusion

If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for the Customer Service and Inside Sales Representative position at blithequark. This is a remarkable opportunity to be part of a forward-thinking team that values exceptional customer service and collaboration. We invite you to join our dynamic remote team and contribute to our mission of delivering best-in-class support to our clients.

How to Apply

To apply for this exciting opportunity, please submit your application through our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted. blithequark is an equal opportunities employer, and we welcome applications from diverse candidates.