Experienced Call Center Representative for Data Entry and Customer Service – Full-Time Remote Opportunity with blithequark

Introduction to blithequark

At blithequark, we are committed to making a positive impact on the lives of our customers and patients. As a leading healthcare, pharmacy, and retail company, we strive to create a better world through improved health and wellness. With a rich history of caring for communities, blithequark is proud to be a trusted local health destination, serving nearly 10 million customers every day. Our pharmacists play a vital role in the healthcare system, providing a wide range of pharmacy and healthcare services that drive equitable access to care for medically underserved populations.

Job Overview

We are seeking an experienced Call Center Representative to join our team at blithequark. As a Call Center Representative, you will be responsible for performing data entry tasks, answering high-volume customer inquiries, and providing exceptional customer service to our patients and clients. This is a full-time remote opportunity, offering a competitive salary of $25-$35 per hour. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Utilize blithequark's solution information section strategies and rules to process new patient enrollments by entering data into the proper system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing medication information and interpret medical abbreviations (SIG codes).
• Resolve all data entry-related exceptions.
• Handle communication to patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients as needed.
• Resolve Third-Party Rejections by inspecting, gathering information, making adjustments, and resubmitting for processing according to individual plan requirements.
• Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
• Provide support to Pharmacists, both those in the office and those in different locations.
• Identify and communicate issues to senior-level staff as appropriate.

Essential Qualifications

• High School Diploma or GED.
• Basic level computer skills (e.g., start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online).
• Basic web browser skills, including opening a browser, typing in URLs, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Ability to communicate effectively in writing and verbally.
• Must be at least 18 years old.

Preferred Qualifications

• At least 1 year of pharmacy technician experience in a retail or call center environment.
• At least 1.5 years as a pharmacy technician with a certificate/registration by the state as granted by the State Board for Pharmacy or nationally recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Fluency in Spanish and English.

Skills and Competencies

To be successful in this role, you will need to possess excellent communication and customer service skills, with the ability to work in a fast-paced environment and handle multiple tasks simultaneously. You should be highly organized, detail-oriented, and able to maintain confidentiality and adhere to HIPAA guidelines. Proficiency in Microsoft Office and ability to learn blithequark's systems and software are also required.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Call Center Representative, you will have opportunities to learn and develop new skills, with potential for career advancement within the company. You will also be part of a dynamic team that values diversity, equity, and inclusion, and is dedicated to making a positive impact on the lives of our customers and patients.

Work Environment and Company Culture

blithequark is a company that values its employees and offers a supportive and inclusive work environment. As a remote employee, you will be part of a virtual team that is connected through technology and shared goals. We offer a range of benefits, including competitive pay, comprehensive benefits package, and opportunities for professional growth and development.

Compensation, Perks, and Benefits

As a Call Center Representative at blithequark, you can expect a competitive salary of $25-$35 per hour, as well as a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off. You will also have access to a range of perks, including employee discounts, flexible scheduling, and opportunities for professional growth and development.

Conclusion

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Call Center Representative, you will be part of a dynamic team that is dedicated to making a positive impact on the lives of our customers and patients. Apply now to take the first step in your career with blithequark!