**Experienced Remote Chat Consultant – Customer Service & Sales Expert**

Are you a customer service and sales enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two conversations are ever the same? Look no further than blithequark, a leading e-commerce company revolutionizing the way people shop for lighting and home décor solutions. We're seeking a highly skilled and motivated Remote Chat Consultant to join our team and help us exceed customer expectations. **About blithequark** blithequark is a forward-thinking company that's dedicated to providing our customers with the best possible shopping experience. We're committed to delivering exceptional customer service, innovative products, and a seamless online shopping experience. Our team is passionate about lighting and home décor, and we're always looking for talented individuals who share our enthusiasm. **Job Summary** As a Remote Chat Consultant at blithequark, you'll be the primary point of contact for customers seeking assistance with their online shopping experience. You'll be responsible for handling incoming chats, emails, and phone calls, providing solutions to customer inquiries and issues, and exceeding sales goals and expectations. If you're a customer service and sales expert with a passion for delivering exceptional experiences, we want to hear from you. **Key Responsibilities** * Handle incoming Sales and Customer Service related chats, emails, and phone calls, ranging from potential sales opportunities to assisting customers with order changes, status updates, and cancellations. * Utilize salesmanship to maximize sales opportunities and remain focused on meeting sales goals and expectations. * Suggest products to customers while probing for additional information to provide personalized solutions. * Provide lighting and home décor solutions that are beneficial to the company and attractive to the customer. * Prevent customer returns and ensure customer retention by reasonable negotiations and providing solutions that meet customer needs. * Contact customers via phone when possible to resolve customer inquiries and issues in a timely manner. * Demonstrate self-confidence and a desire to go the extra mile to take care of customers from A-Z and create a positive customer experience every time. * Partner with Management on escalated customer and product issues, identifying trends and consistently communicating them to management in measurable terms. * Provide proactive, consistent follow-up to all customer inquiries, responding and replying to every customer email upon receipt. * Document a complete summary of customers' inquiries, actions taken, and expectations set forth on the respective order. * Maintain standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary. **Essential Qualifications** * Minimum of 1 year of customer service, administrative, or retail background, with call center experience a plus. * Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner. * Computer literate, with the ability to navigate through programs and windows. * Excellent typing and data entry skills, with the ability to multi-task and type notes while on phone calls. * Effective problem solver with a passion for delivering exceptional customer experiences. * Availability to work Saturdays and Sundays, with regular job attendance required in accordance with a regular schedule established for the position by the supervisor. **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines. * Proven track record of exceeding sales goals and expectations. * Strong product knowledge and ability to suggest products to customers. * Excellent negotiation and conflict resolution skills. * Ability to work independently and as part of a team. **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues. * Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues. * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines. * Strong product knowledge and ability to suggest products to customers. * Excellent negotiation and conflict resolution skills. * Ability to work independently and as part of a team. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to providing our employees with opportunities for growth and development. As a Remote Chat Consultant, you'll have access to: * Comprehensive training program, including onboarding, product knowledge, and sales skills training. * Ongoing coaching and feedback from management and colleagues. * Opportunities for advancement to leadership roles and specialized teams. * Access to industry-leading tools and technology. * Competitive compensation and benefits package. **Work Environment and Company Culture** blithequark is a remote-friendly company that values flexibility and work-life balance. As a Remote Chat Consultant, you'll have the opportunity to work from home and enjoy a flexible schedule. Our company culture is built on a foundation of: * Collaboration and teamwork. * Innovation and creativity. * Customer obsession. * Continuous learning and growth. * Fun and camaraderie. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Competitive hourly rate. * Comprehensive benefits package, including medical, dental, and vision insurance. * 401(k) matching program. * Paid time off and holidays. * Access to industry-leading tools and technology. * Opportunities for advancement and career growth. **How to Apply** If you're a customer service and sales expert with a passion for delivering exceptional experiences, we want to hear from you. Apply now to become a part of our dynamic team at blithequark. Apply for this job