**Experienced Senior Learning Specialist – Driving Excellence in Amazon Business Customer Service (ABCS) Learning Delivery**

At blithequark, we are committed to delivering exceptional customer experiences through innovative and engaging learning solutions. As a Senior Learning Specialist on our Amazon Business Customer Service (ABCS) Learning Delivery team, you will play a pivotal role in shaping the future of our customer support associates. If you are a passionate educator, a creative problem-solver, and a leader who thrives in a dynamic environment, we invite you to join our team and contribute to our mission of excellence. **About blithequark's ABCS Learning Delivery Team** Our Learning Delivery team is a vibrant community of professionals dedicated to crafting exceptional learning experiences that empower our customer support associates to excel in their roles. As a Senior Learning Specialist, you will be part of a collaborative team that is passionate about innovation, continuous improvement, and delivering results-driven solutions. Our team is committed to fostering a culture of learning, growth, and excellence, and we are seeking a like-minded individual to join our ranks. **Key Responsibilities** As a Senior Learning Specialist, you will be responsible for leading and supporting a team of up to 30 Customer Support Associates, providing an exceptional training experience that encourages long-term success. Your key responsibilities will include: * **Supervising structured learning metrics and overseeing results**: You will be responsible for monitoring and analyzing learning metrics to identify areas for improvement and drive business results. * **Managing live performance metrics end-to-end**: You will oversee the performance of customer support associates, providing coaching and guidance to ensure they meet or exceed performance expectations. * **Conducting learning sessions and delivering training courses**: You will design and deliver training programs that cater to diverse learning styles, including self-directed, instructor-led, virtual, and experiential learning. * **Maintaining data and analysis through reports on Excel**: You will be responsible for collecting, analyzing, and reporting data to inform business decisions and drive continuous improvement. * **Ensuring completion of new hire training program, coaching & other performance improvement programs**: You will oversee the implementation of new hire training programs, coaching, and performance improvement initiatives to ensure timely completion and effectiveness. * **Partnering with operational stakeholders as a key POC for the Learning Experience team**: You will collaborate with operational stakeholders to design and deliver learning experiences that meet business needs and drive results. * **Identifying learning coaches & certifying them**: You will identify and certify learning coaches to support the development of customer support associates. * **Leading individual improvement projects to enhance business performance**: You will design and lead projects to drive business results, leveraging data and analysis to inform decision-making. * **Driving Quality & Learning metrics**: You will oversee the collection and analysis of quality and learning metrics to inform business decisions and drive continuous improvement. * **Conducting chime sessions & Class room sessions to stakeholders**: You will design and deliver training programs that cater to diverse learning styles, including self-directed, instructor-led, virtual, and experiential learning. **Essential Qualifications** * **2+ years of experience in training delivery roles**: You should have a proven track record of delivering training programs that drive business results. * **1 year experience in Customer Service or customer service-related work experience**: You should have experience working in customer service or a related field, with a strong understanding of customer needs and expectations. * **Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software**: You should be proficient in using Microsoft Office Suite and instructional software to design and deliver training programs. * **Highly Accurate and Fluent in Japanese and English**: You should be fluent in both Japanese and English, with a strong ability to communicate effectively in both languages. * **Spoken and Written accuracy and fluency with an Japanese and English**: You should have excellent spoken and written communication skills in both Japanese and English. * **Flexible to work within a 24/7 x 365 days global team across a variety of time zones**: You should be flexible and able to work in a global team that operates across multiple time zones. * **Knowledge of adult learning, content design and facilitation**: You should have a strong understanding of adult learning principles, content design, and facilitation techniques. **Preferred Qualifications** * **Experience as a trainer, corporate training specialist, or related position**: You should have experience working as a trainer, corporate training specialist, or in a related field. * **Project management skills with the ability to supervise multiple projects**: You should have project management skills and be able to supervise multiple projects simultaneously. * **Strong ability to multi-task**: You should be able to prioritize tasks and manage multiple projects simultaneously. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to supporting the growth and development of our employees. As a Senior Learning Specialist, you will have opportunities to: * **Develop your skills and expertise**: You will have access to training programs, workshops, and conferences to develop your skills and expertise in learning and development. * **Take on new challenges**: You will have opportunities to take on new challenges and responsibilities, including leading projects and initiatives that drive business results. * **Collaborate with a global team**: You will work with a global team of professionals who share your passion for learning and development. * **Contribute to a dynamic and innovative work environment**: You will be part of a dynamic and innovative work environment that is committed to delivering exceptional customer experiences. **Work Environment and Company Culture** At blithequark, we are committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture is built on the following values: * **Innovation**: We are committed to innovation and continuous improvement, always looking for new and better ways to deliver exceptional customer experiences. * **Collaboration**: We believe in the power of collaboration and teamwork, working together to achieve common goals and objectives. * **Customer focus**: We are committed to delivering exceptional customer experiences, always putting the customer at the heart of everything we do. * **Integrity**: We operate with integrity, honesty, and transparency, always doing the right thing, even when it's difficult. **Compensation, Perks, and Benefits** At blithequark, we offer a competitive compensation package, including: * **Salary**: A competitive salary that reflects your experience and qualifications. * **Benefits**: A comprehensive benefits package that includes health insurance, retirement savings, and paid time off. * **Perks**: A range of perks and incentives, including flexible work arrangements, professional development opportunities, and recognition and rewards programs. **How to Apply** If you are a passionate educator, a creative problem-solver, and a leader who thrives in a dynamic environment, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job