**Experienced Customer Success Manager - Public Sector: Drive Business Outcomes and Foster Adoption with blithequark**

At blithequark, we're on a mission to revolutionize the way organizations work, leveraging innovative AI-enhanced technology to empower them to find smarter, faster, and better ways to work. As a global market leader, we've built a reputation for delivering intelligent cloud-based platforms that seamlessly connect people, systems, and processes. Now, we're seeking an exceptional Customer Success Manager to join our team and help our public sector customers achieve their business goals. **About the Role** As a Customer Success Manager at blithequark, you'll play a critical role in ensuring our customers achieve maximum value from their investment in our products. You'll be responsible for overseeing a portfolio of customers, understanding their unique needs and challenges, and providing prescriptive guidance to help them achieve their business outcomes. You'll also be a key advocate for our customers within the company, ensuring that their perspectives and needs are represented in decision-making processes. **Key Responsibilities** * Oversee customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges * Ensure customers are technically healthy and on the most recent version of our product * Identify criteria for assisting your customers by using Success Plays in the Success Platform * Promote blithequark customer success stories and processes * Ensure that customers obtain the maximum value from their blithequark investment and use their licenses * Work with blithequark teams to improve product adoption and increased footprint * Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem * Act as a customer advocate within the company, ensuring that customer perspectives and needs are represented in decision-making processes * Build and maintain strong relationships with customers, becoming a trusted advisor and advocate for their needs **Qualifications** To be successful in this role, you'll need: * 3+ years of experience providing customer professional services or related business support * Ability to provide independent comprehensive services * Experience resolving issues through analysis * blithequark accreditations or certifications a plus * Familiarity with digital transformation, or project management * Comfortable with learning and explaining technical products or services * Ability to manage multiple customers and priorities simultaneously * Works well in a collaborative team environment, partnering with sales, product, and support teams **What We Offer** * A competitive salary range of $93,600-$139,200, plus equity (when applicable), variable/incentive compensation, and benefits * A dynamic and inclusive work environment that values diversity and promotes growth and development * Opportunities to work with a global market leader in the technology industry * A comprehensive benefits package, including health plans, flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs * A chance to make a real impact on the lives of our customers and the world at large **Work Environment and Culture** At blithequark, we're committed to creating a work environment that's flexible, inclusive, and supportive. We believe in empowering our employees to work in a way that's best for them, whether that's remotely, in the office, or a combination of both. We're a team of innovators, thinkers, and doers who are passionate about making a difference in the world. We're looking for someone who shares our values and is excited about the opportunity to join our team. **How to Apply** If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer. We're committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. We welcome applications from candidates of all backgrounds, including those from underrepresented groups. We're proud to be an employer of choice for people with disabilities and are committed to providing reasonable accommodations to ensure equal access to employment opportunities. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), blithequark may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon blithequark obtaining any export license or other approval that may be required by relevant export control authorities. Apply for this job